Report: #809600

Complaint Review: Transfirst - Aurora Colorado

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  • Reported By: Adrienne B — Manhasset New York USA
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  • Transfirst 3131 S Vaughn Way, Suite 350 Aurora, Colorado United States of America

Transfirst Stay away from this company. They are incompetent and over-priced Aurora, Colorado

Show customers why they should trust your business over your competitors...

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Transfirst is a bad company with terrible service.  My experience with Transfirst was awful.  They're the worst.  Stay away!

The first issue is that I was both being overcharged and double billed by Transfirst for an extended period of time.  The double billing was acknowledged by Transfirst although they were only willing to correct the mistake going back 90 days - a very small recompense for years of double billing! 

At the same time, I questioned their fees of almost 30% and they managed to magically get changed as if they had originally been pulled right out of the air.  Mind you, they're still absurdly high at almost 10% of the transaction. 

The worst thing though is that they so miserably screwed up my request to change from one merchant bank to another that they erroneously closed down my gateway account twice!  This caused my company to miss two billing cycles so that the revenue was not received and My company looked completely foolish to its clients.

I am in the process of getting rid of this company as quickly as possible although this is a great inconvenience since my historic records are all stored in my gateway account.

Don't ever start with Transfirst.  They are a terrible company - with awful customer service.

This report was posted on Ripoff Report on 12/14/2011 07:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/transfirst/aurora-colorado-80014/transfirst-stay-away-from-this-company-they-are-incompetent-and-over-priced-aurora-col-809600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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