Travel Services Delta Travel Crystal Travel Refusal to pay judgement, Scam, Nobody "in-charge," Cannot follow where money given to them goes to Valencia California

As a newlly retired ( and one of us disabled) couple, we were  contacted relentlessly by phone by, who we knew as, Travel Services.

Our pictch man for the day was Larry McQuarry.  As we would be traveling more and wanted to educate ourselves in the best in low cost travel we finally went to a "pitch" at a local office (Westlake Village) and joined "Travel Services" that day for $3500.00. This contract came with a long list of guarantees which were never abided by ie. lower airfares, hotel rates, help to find places we would like to travel to as I am disabled and need certain items for travel.

After a long haul at trying to get in touch with anybody at the agency, them never returning calls, etc. we came across the final breach of contract.... refusal by Travel Services to go to "binding arbitration" as distinctly stated in the lengthy contract we signed.

In summary, this is the list of complaints:

Misrepresentation of Arbitration...refusal to go to binding arbitration.

Misrepresentation of stated Better Business Bureau Ratings --told us "A" turned out to be "F" and not even in this state.

Misrepresentaiton of stated Club policies (will beat AAA prices.)

Misrepresentaion of promised rebates.

Lack of ability to "always" be able to reach an agent etc. 

After approximately a year of trying to deal with them out of court, we finally filed a small claims casee under Travel Services and the multitude of other names they do business as. This was after an exhaustive of search of trying to figure out who these people really were, what company we wered dealing with etc. 

Of course this was a long process also because every address we got for them was not where they were or was a PO Box.

After numerous attempts at trying to serve papers, I was able to serve an Aron Todd who stated to me,"He was Travel Services". He is also the person that was supposed to show up in court. After two court visits..to which they never showed, we were granted a judgement of $3,045.

Needless to say we have never recieved this money. Contact has been made, with much difficulty, with Aron Todd who just states he doesn't have to talk to us however he is the only one that has filled out any court papers.

In addition, when contacting Wells Fargo (my credit card co.) (which I initially did over a year ago) they are refusing to state who the money was paid out to. We do know that Travel Services is who charged my card but no more info from the bank, so that we can possibly receive our payment through them, find out assets of this company was refused by Wells Fargo.

Again, as a newly retired couple living on a fixed income this is a large amount of money we paid out to not receive the services we contracted into, as well as, their refusal to stand by the "binding" arbitration contract stipulation.

This company (companies) is a nationwide Scam! There insistant calling, invisibilty in referance to who they really are etc. is just praying on people that want to travel in a decent way during this time of expensive travel. The fact that they are getting away with taking so much money then disappearing when they are taken to court and ruled against is a travesty. I am hoping the time I have taken in writing this letter and in researching their illegal practices will help us as well as some other couple that might be taken in byTravel Services dba Delta Travel dba Crystal Travel! In, who knows what state.