Travelodge University Ave., La Mesa Blvd & Freeway 8, La Mesa, California 91941 (Formerly Ramada Limited) Owner didn't let us check in despite confirmed reservation but still charged the credit card. La Mesa, California

April 24, 2011

 

 

On April 21, 2011 my wife and I began the check in process at Travelodge La Mesa

7911 University Ave

La Mesa, CA  91941

619-466-5988  Check-In:  Thursday, April 21, 2011-04:00 PM

Check-Out:  Saturday, April 23, 2011-11:00 AM

Room 1:  Jessica Duran

Confirmation # (((redacted))).

 

We had been on the road from Stockton, CA to San Diego for 7 plus hours and unloading all of are daughter belongings for about 3 ½ hours. Needless to say we were tried, sweaty, a little dirty, and dressed in are work clothes. We still had the U haul we used for the move and parked it in the Travelodge parking area. As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want.

My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about that’s between you and price-line. She asked again and still no answer. I then asked him in a stern voice what do you need this card for? He stepped back, looked at me and steered for a few seconds. He then yelled out, “no one raises their voice to me especially white trash, get out now, get out or I will call the policy”. He then ran around to counter in a very confronting behavior. I said f… you we are leaving you crazy a.. hole. He continued yelling obscenities at us even as we were trying to leave. At no time did we ever resist he just went crazy. He even followed us out to the parking lot were I said “we are leaving give it a rest.” He then called me white trash again and follow us to the U haul where he blocked our exit. I told him we had no choice but call the police because he was not allowing us to act on his request that we leave. We wanted to go and leave this crazy man behind. He quickly moved and we left.

We are including many links to several web sites so anyone who reads this will understand, we are not making this up. In fact this behavior is common place at this Travelodge and with Oscar Calcie, and Anal Shah.

Beware and use sites like this before booking!!!!

ripoffreport.com/hotel/travelodge-la-mesa-c/travelodge-la-mesa-ca-7911-un-a4cfb.htm

ripoffreport.com/

Another place to find reviews

hotels.com/ho141834/travelodge-la-mesa-ca-la-mesa-united-states/ - reviews

As a result of all this price-line is refusing to refund. So after reading all the complains I can find, it is quit obvious to me that this is a legal rip-off. I also see a distinct pattern of behavior. The management clearly discriminates the customer. If you are the right race you get to stay. If not you will be monitored until you do something wrong and then you will be threaten as we were and as others were, and then thrown out. The white trash comment will be given to a lawyer to see if we were victims of a hate crime. We are going to the police to see if a hate crime has been committed also.

 

We are asking anyone that has been victimized by this travelodge to contact us. We believe the individuals at this establishment our races and bigots.

 

We believe this is important. Anyone can run their business as they want. They cannot however discriminate.

 

Please contact Sid Walker and or Jessica Duran @ nptg@netprocollege.com

 

We are including all of our correspondence in this communication below.

 

 

 

 

 

 

 

 

 

 

email

 

Stephanie Cortez

chatty_21@sbcglobal.net

cell (209)

 

--- On Wed, 4/6/11, Priceline.com Customer Service <hotel@trans.priceline.com> wrote:

 

 

From: Priceline.com Customer Service <hotel@trans.priceline.com>

Subject: Your priceline.com Itinerary for La Mesa, CA - Apr 21, 2011 (Itinerary #101-316-393-37)

To: CHATTY_21@SBCGLOBAL.NET

Date: Wednesday, April 6, 2011, 10:24 PM

To view this email as a web page, go here.  Flights | Hotels | Cars | Packages | Cruises | Tours & Attractions | PriceBreakers

Sign-in | My Profile | My Trips | Check your request | Help

 

Thank you for booking your trip with priceline. A copy of your itinerary is shown below. Click here to access your complete itinerary details and receipt, along with other important information for your request number 101-316-393-37. 

 

Hotel Details

Travelodge La Mesa

 

7911 University Ave

La Mesa, CA  91941

619-466-5988  Check-In:  Thursday, April 21, 2011-04:00 PM

Check-Out:  Saturday, April 23, 2011-11:00 AM

Room 1:  Jessica Duran

Confirmation # 57038966 

 

 

Summary of Charges

Apply for our new priceline rewards Visa card today and you can earn up to $50 cash back on your first purchase. Plus, enjoy these additional benefits:

  - Earn double, triple, or even quadruple points on priceline.com purchases

  - Redeem your points for anything you buy ($25 minimum)

 

Room Cost (avg. per room, per night): $52.99 (USD)

Number of Rooms: 1

Number of Guests Per Room: 2

Number of Nights: 2

Room Subtotal: $105.98 (USD)

Taxes and Fees: $10.14 (USD)

Total Room Cost: $116.12 (USD)

 

 

 

Frequently Asked Questions

Can I add nights to my hotel reservation?

Can I add rooms to my reservation?  Can I change or cancel my hotel rooms?

Can I check-in early or late??

Hotel Special Requests

 

Self help    Contact Us

Customer Service

If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below. Please have both your request number and the phone number you provided when you placed your request when you call. Thanks again for using priceline.

 

Customer service Phone Number: 1-800-657-9168  Your Request Number: 101-316-393-37

Phone Number You Provided: 209

 

Email price line

Only willing to refund ½

Stephanie Cortez chatty_21@sbcglobal.net cell (209) 601-4259 --- On Sat, 4/23/11, 'Customer Service <OriginatesCR2@service.priceline.com> wrote: From: 'Customer Service <OriginatesCR2@service.priceline.com> Subject: Your Hotel Request 10131639337 (KMM38109648I15977L0KM) To: CHATTY_21@SBCGLOBAL.NET Date: Saturday, April 23, 2011, 1:25 PM Dear Jessica, Thank you for your patience while we researched your quality issue with the Travelodge La Mesa. We appreciate that you have taken the time to provide us with your feedback. We demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience. We have documented your experience and a Customer Service manager will review your concern and provide feedback to the travel partner team. If you have not already done so, we urge you to share your experience directly with our travel partner.  We have contacted the hotel and spoken with Anal (Front Desk). The hotel has apologized for the inconvenience you had and they have approved a refund for your reservation. Hence we have processed a refund to your credit card for the same. Hotel Confirmation Number:   10131639337 Amount refunded: $65.73 Your refund will be processed by our system within 1 business day. It may take up to 5 business days for your bank to post the refund to your account. We appreciate your business and thank you for sharing your experience with us. Thank you for giving us the opportunity to assist you! Sincerely, Murtaza P Customer Relations Specialist

 

 

 

 

 

 

 

April 24, 2011

 

 

On April 21, 2011 my wife and I began the check in process at Travelodge La Mesa

7911 University Ave

La Mesa, CA  91941

619-466-5988  Check-In:  Thursday, April 21, 2011-04:00 PM

Check-Out:  Saturday, April 23, 2011-11:00 AM

Room 1:  Jessica Duran

Confirmation # 57038966.

 

We had been on the road from Stockton, CA to San Diego for 7 plus hours and unloading all of are daughter belongings for about 3 ½ hours. Needless to say we were tried, sweaty, a little dirty, and dressed in are work clothes. We still had the U haul we used for the move and parked it in the Travelodge parking area. As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want.

My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about that’s between you and price-line. She asked again and still no answer. I then asked him in a stern voice what do you need this card for? He stepped back, looked at me and steered for a few seconds. He then yelled out, “no one raises their voice to me especially white trash, get out now, get out or I will call the policy”. He then ran around to counter in a very confronting behavior. I said f… you we are leaving you crazy a.. hole. He continued yelling obscenities at us even as we were trying to leave. At no time did we ever resist he just went crazy. He even followed us out to the parking lot were I said “we are leaving give it a rest.” He then called me white trash again and follow us to the U haul where he blocked our exit. I told him we had no choice but call the police because he was not allowing us to act on his request that we leave. We wanted to go and leave this crazy man behind. He quickly moved and we left.

We are including many links to several web sites so anyone who reads this will understand, we are not making this up. In fact this behavior is common place at this Travelodge and with Oscar Calcie, and Anal Shah.

Beware and use sites like this before booking!!!!

http://www.ripoffreport.com/hotel/travelodge-la-mesa-c/travelodge-la-mesa-ca-7911-un-a4cfb.htm

http://www.ripoffreport.com/

Another place to find reviews

http://www.hotels.com/ho141834/travelodge-la-mesa-ca-la-mesa-united-states/ - reviews

As a result of all this price-line is refusing to refund. So after reading all the complains I can find, it is quit obvious to me that this is a legal rip-off. I also see a distinct pattern of behavior. The management clearly discriminates the customer. If you are the right race you get to stay. If not you will be monitored until you do something wrong and then you will be threaten as we were and as others were, and then thrown out. The white trash comment will be given to a lawyer to see if we were victims of a hate crime. We are going to the police to see if a hate crime has been committed also.

 

We are asking anyone that has been victimized by this travelodge to contact us. We believe the individuals at this establishment our races and bigots.

 

We believe this is important. Anyone can run their business as they want. They cannot however discriminate.

 

Please contact Sid Walker and or Jessica Duran @ nptg@netprocollege.com

 

We are including all of our correspondence in this communication below.

 

 

 

 

 

 

 

 

 

 

email

 

Stephanie Cortez

chatty_21@sbcglobal.net

cell (209)

 

--- On Wed, 4/6/11, Priceline.com Customer Service <hotel@trans.priceline.com> wrote:

 

 

From: Priceline.com Customer Service <hotel@trans.priceline.com>

Subject: Your priceline.com Itinerary for La Mesa, CA - Apr 21, 2011 (Itinerary #101-316-393-37)

To: CHATTY_21@SBCGLOBAL.NET

Date: Wednesday, April 6, 2011, 10:24 PM

 

 

 

To view this email as a web page, go here.  Flights | Hotels | Cars | Packages | Cruises | Tours & Attractions | PriceBreakers

Sign-in | My Profile | My Trips | Check your request | Help

 

Thank you for booking your trip with priceline. A copy of your itinerary is shown below. Click here to access your complete itinerary details and receipt, along with other important information for your request number 101-316-393-37. 

 

Hotel Details

Travelodge La Mesa

 

7911 University Ave

La Mesa, CA  91941

619-466-5988  Check-In:  Thursday, April 21, 2011-04:00 PM

Check-Out:  Saturday, April 23, 2011-11:00 AM

Room 1:  Jessica Duran

Confirmation # 57038966 

 

 

Summary of Charges

Apply for our new priceline rewards Visa card today and you can earn up to $50 cash back on your first purchase. Plus, enjoy these additional benefits:

  - Earn double, triple, or even quadruple points on priceline.com purchases

  - Redeem your points for anything you buy ($25 minimum)

 

Room Cost (avg. per room, per night): $52.99 (USD)

Number of Rooms: 1

Number of Guests Per Room: 2

Number of Nights: 2

Room Subtotal: $105.98 (USD)

Taxes and Fees: $10.14 (USD)

Total Room Cost: $116.12 (USD)

 

 

 

Frequently Asked Questions

Can I add nights to my hotel reservation?

Can I add rooms to my reservation?  Can I change or cancel my hotel rooms?

Can I check-in early or late??

Hotel Special Requests

 

Self help    Contact Us

Customer Service

If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below. Please have both your request number and the phone number you provided when you placed your request when you call. Thanks again for using priceline.

 

Customer service Phone Number: 1-800-657-9168  Your Request Number: 101-316-393-37

Phone Number You Provided: 209

 

Email price line

Only willing to refund ½

Stephanie Cortez chatty_21@sbcglobal.net cell (209) 601-4259 --- On Sat, 4/23/11, 'Customer Service <OriginatesCR2@service.priceline.com> wrote: From: 'Customer Service <OriginatesCR2@service.priceline.com> Subject: Your Hotel Request 10131639337 (KMM38109648I15977L0KM) To: CHATTY_21@SBCGLOBAL.NET Date: Saturday, April 23, 2011, 1:25 PM Dear Jessica, Thank you for your patience while we researched your quality issue with the Travelodge La Mesa. We appreciate that you have taken the time to provide us with your feedback. We demand the same service for our customers as any travel agency and we are truly sorry to hear of your experience. We have documented your experience and a Customer Service manager will review your concern and provide feedback to the travel partner team. If you have not already done so, we urge you to share your experience directly with our travel partner.  We have contacted the hotel and spoken with Anal (Front Desk). The hotel has apologized for the inconvenience you had and they have approved a refund for your reservation. Hence we have processed a refund to your credit card for the same. Hotel Confirmation Number:   10131639337 Amount refunded: $65.73 Your refund will be processed by our system within 1 business day. It may take up to 5 business days for your bank to post the refund to your account. We appreciate your business and thank you for sharing your experience with us. Thank you for giving us the opportunity to assist you! Sincerely, Murtaza P Customer Relations Specialist