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Report: #455254

Complaint Review: - Internet

  • Submitted:
  • Updated:
  • Reported By: Portland Connecticut
  • Author Confirmed What's this?
  • Why?
  • Internet U.S.A. Did not inform me of the "Amenities fee" at M Spa and Casino Hotel, Las Vegas, NV Internet

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I booked my reservation through for a six-night stay at M Spa and Casino Hotel, Las Vegas, NV. did not tell me that in addition to the amount I paid them for the six nights, I would incur an "Amenities Fee" at the hotel, which would not be negotiable or refundable.

When I arrived at the hotel for check-in I was informed that an "Amenities Fee" of $27.50 per night would be charged. I inquired as to why I was not informed by the booking agent, and the M Hotel employee told me that I should have been informed when I made the reservation.

When I inquired as to what the "Amenities Fee" was for, I was told that it was for use of the spa, workout facilities, swimming pool, etc. I responded that I would not be using these facilities, and I was informed that the fee would be charged, whether or not I used anything covered by the fee.

I phoned at 1-800-255-0372 and asked why I was not told about the "Amenities Fee" and they told me that if I had searched the M Spa and Casino Hotel web pages I would have found that information. I told them that I had trusted their web pages for the information I would need, and that any additional charges should have been revealed to me when I booked the reservation.

Their attitude was, "Too should have checked more thoroughly." I will never use their services again, and I do not recommend that others do so. This lesson cost me $165.00 that I could have used elsewhere.

Portland, Connecticut

This report was posted on Ripoff Report on 05/26/2009 07:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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