Complaint Review: Truckaddons - Lexington Kentucky
- Truckaddons Lexington, Kentucky USA
- Phone: 1-800-388-8637 ext 1837
- Web: www.truckaddons.com
- Category: Auto Parts
Truckaddons Truck Add Ons TruckAddons Tonneau Cover Ripped Off then ignored Lexington Kentucky
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I ordered a tonneau cover for my F-150 online and after waiting a month for the delivery I contacted them via their 'Contact Us' website e-mail system and their response was "We don't carry the cover you ordered". I then called them and customer service said "Oh sorry...they should have told you that" using the term 'they' like it was another company.
So I am very unhappy about the service but oh well...move on and I brought my truck to Ford and had a cover installed. About a month later I arrive home and there are two boxes in driveway. I checked out the shipping papers and it was a tonneau cover from Truckaddons and my credit card was charged $839 dollars. To make a very long story short after dozens of e-mails and phone calls the credit card company said they could not stop payment because I received the goods I ordered. So I had to pay $400 to ship the cover back to Truckaddons to get credit.
I shipped the product back and got a signature that they received it. I waited weeks for them to credit me but nothing. Again dozens of phone calls and e-mails to the credit card company and Truckaddons and finally the credit card company did a chargeback for the $839 but I am out $400 for shipping. They flat out lied to me over and over saying your credit will show up in a few days....they never credited my account. They are liars and crooks....don't order from them or you will be sorry.
This report was posted on Ripoff Report on 08/24/2013 11:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/truckaddons/lexington-kentucky/truckaddons-truck-add-ons-truckaddons-tonneau-cover-ripped-off-then-ignored-lexington-ken-1078699. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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