TURO Atrocious & Scary Business Practices. Avoid Turo. San Francisco CA

DO NOT TRUST TURO!!! I opened an account and entered my debit card information. Went through the process of finding a vehicle, found one I liked, went through the process of renting it, towards the end of the process it asks you to confirm by your email address, I requested confirmation 3x, no email ever came.

A few hours later, went through the process again and had a price quote for the same car that was higher than first!! I thought it was ridiculous, so I went to another known company and found a rental. At this point I wanted to remove my debit card information and close my account. I went into my account and found that you CANNOT remove your card information you can only input it!

I thought that was kind odd, so I started a chat with turo customer service to find a solution. I took pics of the entire conversation as I wanted to document everything as proof. The turo rep typed: " I see that you are trying to remove a card on file. Unfortunately, the system does not allow us to remove a card on file either.

Once the card is saved, even if you change the primary card on file, it will stay on our records. I am sorry I was not able to complete your request." Amazon and every other online company have an account management tool that allows you to remove your card information - for a good reason!!!! I downloaded my personal information from turo as they give you that option, yet my financial information was not included!!!! This is a very scary business that is keeping your financial information even when you request to have it removed!!!! Buyer beware!!!