Complaint Review: TURO - San Francisco CA
TURO Atrocious & Scary Business Practices. Avoid Turo. San Francisco CA
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DO NOT TRUST TURO!!! I opened an account and entered my debit card information. Went through the process of finding a vehicle, found one I liked, went through the process of renting it, towards the end of the process it asks you to confirm by your email address, I requested confirmation 3x, no email ever came.
A few hours later, went through the process again and had a price quote for the same car that was higher than first!! I thought it was ridiculous, so I went to another known company and found a rental. At this point I wanted to remove my debit card information and close my account. I went into my account and found that you CANNOT remove your card information you can only input it!
I thought that was kind odd, so I started a chat with turo customer service to find a solution. I took pics of the entire conversation as I wanted to document everything as proof. The turo rep typed: " I see that you are trying to remove a card on file. Unfortunately, the system does not allow us to remove a card on file either.
Once the card is saved, even if you change the primary card on file, it will stay on our records. I am sorry I was not able to complete your request." Amazon and every other online company have an account management tool that allows you to remove your card information - for a good reason!!!! I downloaded my personal information from turo as they give you that option, yet my financial information was not included!!!! This is a very scary business that is keeping your financial information even when you request to have it removed!!!! Buyer beware!!!
This report was posted on Ripoff Report on 02/11/2019 11:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/turo/san-francisco-ca-94105-4103/turo-atrocious-scary-business-practices-avoid-turo-san-francisco-ca-1473274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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