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Report: #66520

Complaint Review: TXU Electric - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Red Oak TX
  • Author Not Confirmed What's this?
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  • TXU Electric P.O. Box 100001 Dallas, Texas U.S.A.

TXU Electric ripoff payment not credited to account Dallas Texas

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TXU received a payment from me for my electric account (135 7008 81 0)in the amount of $151.47 on March 13,2003. By April I had gotten a cut-off notice stating that I owed them $590.78. I had been keeping my account current up till that point, but I know good and well that I did not run up an electric bill of $439.31 in ONE MONTH (not in a small, two bedroom duplex). I have never even had that high a bill in a 2-story, 3-br house.

They never credited my account for the $151.47 that I payed by bank credit/check card. I have given them the confirmation number (64969) that was give to me when I completed the transaction and confirmed that the payment was indeed taken out of my account THAT DAY!

They could not even explain what the other $439.31 in charges were for, either. I cancelled the account before April 2003, but it is now September 2003 and they have yet to correct their records and provide explanation for the other ridiculus charges.

I have, however, reported them to the Texas Utilities Commission, but have yet to hear from them either.

Teresa
Fort Worth, Texas
U.S.A.

This report was posted on Ripoff Report on 09/03/2003 11:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/txu-electric/dallas-texas-75310/txu-electric-ripoff-payment-not-credited-to-account-dallas-texas-66520. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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