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Report: #274944

Complaint Review: Ultimate DVD Shop - Internet

  • Submitted:
  • Updated:
  • Reported By: Roeland Park Kansas
  • Author Confirmed What's this?
  • Why?
  • Ultimate DVD Shop tvaddicts.tv Internet U.S.A.

Ultimate DVD Shop TV Addicts RIP OFF ARTISTS!!! THEIVES!!! Florida Internet

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In early August of this year I ordered a dvd collection for $127.07. Within an hour of ordering I realized that there was something fishy about the order and so I emailed them and asked them to cancel the order. At first they seemed to ignore me, emailing me back with shipping alerts and product updates. After about 7 emails and a lot of unanswered phone calls I manage to get them to cancel it and received a refund confirmation. I was happy.

One week later I was charged the amount again from this company. Since then I have sent a dozen or so unanswered emails and made several phone calls. I found that if I call from my cell phone I get answered real quick, but if I call from my home phone, the number I provided in the order, I get stuck on hold forever and never get answered.

After telling the Customer Service rep they said they would submit my request for a refund to the manager and I would be called back in two days maximum. Two days passed, no call. I called them back and went through the same d**n loop of question just to be told "your request has been submitted and the manager is in a meeting right now, but she will be out in an hour and will return your call then." Two hours pass, no call. I call back, same story. She's in a meeting, call you in an hour.

I have been stuck in this loop for a month now. I am looking into how I press charges and take legal action so I can get my money back, so if anyone has any ideas, feel free to contact me.

Eric
Roeland Park, Kansas
U.S.A.

This report was posted on Ripoff Report on 09/17/2007 12:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ultimate-dvd-shop/internet/ultimate-dvd-shop-tv-addicts-rip-off-artists-theives-florida-internet-274944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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