Complaint Review: Ultimate Electronics - Glendale Arizona
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- Author Confirmed
- Ultimate Electronics 17510 N. 75th AV Glendale, Arizona U.S.A.
- Phone: 623-776-0455
- Web:
- Category: TVs & VCRs
Ultimate Electronics $400 5 year full warranty on Panasonic TV is no longer valid for certain things after 3 1/2 years Glendale Arizona
*UPDATE EX-employee responds: The Ultimate Electronics you dealt with no longer exists.
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On June 25, 2004 I purchased a $3500 Panasonic TV along with a five year $400 "full" warranty. I am now having problems with the Lamp in this tv after 3 1/2 years and when I contact Ultimate Electronics and their corporate office I am told that the lamp was only covered for 18 months, not the five years. If I had purchased the TV and warranty in November of 2004, the lamp would be covered. I was also told by corporate office in Colorado that they purchased Ultimate Electronics INC in January of 2005 and whatever went on prior to their purchase is not their problem. I have purchased over $7500 worth of products from Ultimate and now am told "TOO BAD" and cancel your credit card if you want to. What kind of company is this?
I will no longer tell others to shop at Ultimate Electronics and am filing this complaint. Because I purchased a $400.00 bogus warranty, I now have to purchase a $350.00 lamp directly from Panasonic which may get to my house in 5-7 days. I guess that means I will miss all of the college bowl games. According to the warranty, because I live in Arizona, I can cancel the warranty and try to get some money back. We will see how that works out since I was dumb enough to purchase not just one but two warrantys.
Claire
Laveen, Arizona
U.S.A.
This report was posted on Ripoff Report on 12/31/2007 10:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ultimate-electronics/glendale-arizona-85308/ultimate-electronics-400-5-year-full-warranty-on-panasonic-tv-is-no-longer-valid-for-cer-295865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
The Ultimate Electronics you dealt with no longer exists.
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Thursday, September 04, 2008
The assets of Ultimate Electronics were purchased by Mark Wattles (Ultimate Acquisition Partners) at auction. Key word "assets". You are are the creditor of a defunct company that had its assets auctioned off. Mark Wattles' company has zero obligation to you. You're claim should have been as a creditor in the bankruptcy proceedings. Now, I happen to know that Ultimate will try to assist if reasonably possible; but they only do it for customer relations and are under no legal obligation to do so. As an ex-employee I'm not particularly fond of Ultimate but it aggravates me when people think that the purchaser of the assets of a company has some inherent obligation to correct past dealings when they had nothing to do with the transaction and they had no monetary gain. The bankruptcy laws cleared the slate; accept it and move on.
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