Complaint Review: ULTIMATE ELECTRONICS - LAS VEGAS Nevada
- ULTIMATE ELECTRONICS 2555 E TROPICANA AVE LAS VEGAS, Nevada U.S.A.
- Phone: 702-4568800
- Web:
- Category: Audio & Electronic Retail Stores
ULTIMATE ELECTRONICS ripoff UNSCRUPULATIVE PRATICES FOR INSTALL SHORTED OUT SEVERAL PARTS ON MY CAR THAT RUN THE CONV. TOP COSTING WELL OVER $3000.00 NOT INCLUDING RENTAL CARS AND ROADSIDE LAS VEGAS Nevada
*UPDATE EX-employee responds: Ultimate Electronics not as bad as Ken Barkle says
*Author of original report: ULTIMATE ELECTRONICS
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THIS PAST SEPTEMBER I TOOK MY CAR FOR A COMPLETE HI FI STEREO INSTALL.THE INSTALLER AND I CREATED A HI FI SYSTEM WHICH TOOK ABOUT 4 HOURS FINALLY TOTALLING $2400.00.
A COUPLE DAYS LATER I THEN DROPPED OFF MY CAR.
THE INSTALL WAS TO TAKE APPROX. 4 DAYS HOWEVER THE NEXT DAY I RECIEVED A CALL FROM THE SALESMAN AND WAS TOLD THAT THE INSTALLER THAT WAS TO PUT MY STEREO IN WAS QUITING AND THAT THEY WOULD HAVE TO SWITCH INSTALLERS...ALREADY A PROBLEM HAD OCCURED WHEN I WAS TOLD THAT THE INSTALL WOULD NOW TAKE LONGER THAN SCHEDULED NOW COSTING ME MORE MONEY FOR A RENTAL CAR...ALREADY A UNSATISFIED FEELING.
6 DAYS LATER MY CAR WAS NOW FINISHED AND WAS BROUGHT TO MY PLACE OF EMPLOYMENT.
THE SALESMAN AND THE INSTALLER KEN CHLEBOWSKI BRIEFLY EXPLAINED THE SYSTEM.
NOW 45 MINUTES LATER STILL AT WORK WHILE I EXAIMINED THE SYSTEM WENT TO OPEN THE CONVRTIBLE TOP ON MY 350Z WHEN THE SOFT PORTION OF THE TOP BINDED WITH THE TONNEUO COVER ULTIMATELY STOPPING ALL TOGETHER.
I THEN IMMEDIATLEY CALLED THE SALESMAN AND HE CONTACTED THE INSTALLER AND WITH BLATENT DISREGAURD WERE NOT ABLE TO ASSIST ME AS I CALLED ROADSIDE SERVICE AND WAS ALSO UNABLE TO TOW THE CAR BECAUSE OF THE LIABILITY OF THE FIBERGLASS PORTION OF THE CONV. COVER WOULD PROBABLY BE RUINED FURTHER.
SEVERAL HOURS LATER ,FORCED TO DRIVE THE CAR 35MILES PER HOUR 25MILES AWAY TO MY SURROUNDINDG NEIBORHOOD WHERE THE CAR WAS THEN TAKEN TO THE DEALER WHERE STILL TODAY 4 WEEKS LATER 11/10/2005 IT CONTINUES TO BE FIXED PART AFTER PART AFTER PART.
TWO DAYS LATER WHEN THE DEALER OPENED I CONTACTED ULTIMATE ELECTRONICS TALKED TO THE MANGER DANIEL AND WAS TOLD THAT IF THEY WERE TO BE FOUND AT FAULT THAT THEY WOULD PAY FOR DAMAGES AND AT ANY GIVEN TIME THAT IF DAMAGES WERE FOUND THAT THEY WOULD SEND SOMEONE OUT TO EXAMINE THE PROBLEM.
IN THE BEGINNING THEY HAD ALSO SENT OUT THIER INSTALLER KEN WHO THEREFORE REMOVED THE AMPLIFIERS FROM THE TRUNK SPACE SO THE TECHNICIAN AT THE DEALER COULD BETTER EXAMINE THE PARTS DIRECTLY UNDER THE AMPS.
INITIALLY I BELIEVED THAT WITHOUT A DOUBT THAT THE ULTIMATE ELECTRONICS WOULD PAY FOR DAMAGES.
UNFORTUNATLEY THE PARTS THAT WERE NOT WORKING WERE GONNA HAVE TO BE ORDERED FROM THE FACTORY AND WOULD TAKE 3 WEEKS.
KEEPING IN TOUCH WITH DANIEL AT ULTIMATE ELECTRONICS AS TIME PROGRESSED.
ONE WEEK LATER AFTER THE STEREO INSTALLER HAD ALREADY REMOVED THE AMPLIFIERS THE AUTO TECH STILL HAD NOT FOUND THE CONTRIBUTING PROBLEM.
FINALLY 3 WEEKS LATER AFTER NUMEROUS PARTS WERE REPLACED COSTING ABOUT $2500.00 FINDING THAT YET ANOTHER PART WAS SHORTED OUT AND WOULD HAVE TO BE REPLACED AND IT WOULD ALSO HAVE TO COME FROM THE FACTORY AND WOULD COST ABOUT $600.00.
NOW AT THIS POINT HAVING TO CALL THE STEREO STORE NUMEROUS TIMES TO CONTACT DANIEL THE STORE MANGER FINALLY ON 11/10/2005 SPEAKING WITH HIM AND EXPLAINING THE DAMAGE IN DETAIL ASKING IF HE WAS GONNA SEND OUT A INSTALLER LIKE HE SAID HE WOULD SO HE COULD EXAMINE THE DAMAGE IN PERSON ONLY TO FIND OUT THAT AFTER BEING TOLD BY THE DEALER ADVISOR AND MYSELF IN SEPERATE PHONE CALLS THAT NOW SO HE HAS DETERMINED HIMSELF ONLY BY OUR PHONE CALLS NO EXAMINATION TO MY DISSAPOINTMENT THAT FOR HE AND THE INSTALLER WERE NOT GOING TO TAKE BLAME AND WERE ALSO NOT GOING TO FURTHER TALK TO ANYONE ABOUT THE SITUATION ANY FURTHER AND GAVE ME THE COOPERATE NUMBER AT ULTIMATE ELECTRONICS AND HUNG UP.
I HAD THEN DETERMINED THAT I WAS NOT GOING TO EVER GO BACK TO THAT STORE BUT UNFORTUNATLEY HAD TO RETURN TODAY TO RETRIEVE MY AMPLIFIERS THAT THEY HAD HAD IN THEIR STORE BECAUSE THEY HAD REMOVED THEM IN THE BEGINING.
WHEN I WENT TO THE STORE I ASKED FOR THE INSTALLER KEN CHEBOWSKI AND WAS TOLD THAT HE WAS NOT ALOUD TO SPEAK WITH ME AND THAT SOMEONE ELSE WOULD RETRIEVE MY AMPLIFIERS FOR ME.
ONCE AGAIN GETTING A BAD FEELING NOW NOT HAVING ANY FURTHER CUSTOMER SUPPORT FOR FUTURE PROBLEMS OR CONTINUED ADJUSTMENTS FOR THE REMAINDER OF THER LIFE OF MY SYSTEM ALSO NOW NOT HAVING ANYMORE CUSTOMEWR SUPPORT TO AGAIN RE-INSTALL THE AMPLIFIERS BACK INTO THE CAR.
ONCE AGAIN IT WILL HAVE MORE FURURE COSTS TO RE-INSTALL THE AMPLIFIERS THROUGH ANOTHER COMPANY HAMPERING THRE PROBLEM EVEN FURTHER ...AS OF TODAY 11/10/2005 COST FOR THE STEREO WHICH I HAVE ONLY BRIEFLY LISTENED TO, COSTING $2500.00, CAR RENTALS COSTING OVER $600.00 DOLLARS, ROADSIDE ASSISTANCE $100.00 PARTS AND LABOR $3000.00 AND MAYBE MORE STILL UNKNOWN.
I HAVE EVEN WENT OUT AND PURCHASED ANOTHER CAR BECAUSE OF THIS.
EXTREMELY UNSATISFIED AND VERY MAD TOTAL DAMAGES TO DATE $6200.00 AND STILL CLIMBING..NOT TO FURTHER MENTION TIME LOSS AND ATTORNEY FEES?????????? DONT EVER SHOP OR CONTRIBUTE TO ANY ULTIMATE ELECTRONICS STORE OR ANY OTHER SISTER COOPERATION OR COMPANY..UNLESS YOU WANT TO GET RIPPED OFF!!! NO WONDER ULTIMATE ELECTRONICS FILED BANKRUPTCY BECAUSE THEY DONT TAKE CARE OF THEIR CUSTOMERS AND THINK THEY ARE TOO BIG TO CARE.
KENN
HENDERSON, Nevada
U.S.A.
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This report was posted on Ripoff Report on 11/11/2005 01:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ultimate-electronics/las-vegas-nevada-89121/ultimate-electronics-ripoff-unscrupulative-pratices-for-install-shorted-out-several-parts-164166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE EX-employee responds
Ultimate Electronics not as bad as Ken Barkle says
AUTHOR: Kenn - (United States of America)
SUBMITTED: Friday, October 30, 2009
When Mr Ken Barkel or Barkle came into the store with his 350Z the convertible top would not lower at first. This was not a new car but a used car. Mr Barkel or Barkle works for a car dealership in Las Vegas and is full of crap. All cars are fully checked before any work is started and upon completion. This was an extensive audio system install that included a in the compartment behind the driver seat to replace a Bose speaker. After about 30-40 minutes of trying to get the top to function Ken B was called to ask what was going on with the top, while that call was being placed the top started working. The car was in the shop for a week getting the system installed. After the work was complete every function of the car was checked and all tested in good working order. Mr Ken B asked that his car be delivered to him at work, about 15 miles away from the shop, which the salesman agreed to. After delivering the car to Ken B and giving him a system demo he put the salesman on the spot and asked him to return his rental car back to the Las Vegas airport. The salesman agreed in part because of the delay in getting the job done in time. The rental car drop off is 30 miles from Ken B' work and 10 miles past the store, keep in mind this took another driver to chase and pick up the salesman after he dropped off the rental for Ken B.
Now Ken Barkel, or Barkle or maybe it could be Barkl, will have you believe that Ultimate Electronics outright refused to help him out in any way. That could not be farther from the truth. The fact is Mr Ken B had a problem with his top not working properly and instead of having the service techs at his dealer look at it he call the salesman on his cell phone after store hours and demanded that he and the installer drive over to his work and fix it on the spot, this was a Friday evening after 8:30. Mr Ken B decided that he would drive the car on the freeway with the top halfway open to the Nissan dealer across town instead of waiting.
Ultimate did send an installer to remove the amp rack from the car so that the Nissan tech could have access to the trunk area around the top controls. When the installer went to Nissan and removed the rack a Nissan tech was there watching how it was installed, they did not see anything wrong with how it was attached. What the Nissan tech did find was that the actuator rods had been bent from when Ken B was trying to force the top open. The final decision from Nissan was that Ultimate did no harm and the screw hole they found never pierced any wires nor was there any wires burnt. What cost so much was needing to repair the parts damaged from when Ken B forced the top. That is also why he had to wait for parts from Japan. As far as his rental car expense, he rented an suv at almost $109 a day while his car was in the shop.
Did I mention he worked for a car dealership as a finance manager.
Communication stopped between Ultimate Electronics and Ken Barkle Barkel or even Barkl when he threatened legal action. This is policy with any company when a customers says "I am going to sue you", and that is what Mr Ken B did and at that time was immediately given the corporate number to talk to corporate legal adviser.
All said this could have been very simple to fix had the customer just not tried to force the top down and than go drive the car.
And as for Ken B, he is a hypocrite, why because he had another Ultimate remove the system and went to another Ultimate in Arizona to have a system put back in the car.
As for the installer Ken C, he is a nationally known master installer with over 30 years of experience, many awards and never has anything to hide from a customer. He even lets them watch while he works on there cars.
There is always two sides to every story.
#1 Author of original report
ULTIMATE ELECTRONICS
AUTHOR: Barkl - (U.S.A.)
SUBMITTED: Friday, November 11, 2005
ULTIMATELY THE SCREWS THAT WERE HOLDING THE AMPLIFIERS IN PLACE WERE WHAT CAUSED THE DAMAGE , THEY WERE SCREWED THROUGH THE INTERIOR FASCIA OF THE TRUNK AND ENTERED THE POWER WIRES THAT CONTROL THE MOTOR ...ALL THIS DAMAGE FROM ONE SCREW AND UNDOUBTEDLY CAUSING ALL THE DAMAGE. BUT ULTIME ELECTRONICS WILL NOT ADMIT THE BLAME AND REFUSE TO TALK TO MYSELF OR THE DEALER TECHNICIAN ANY FURTHER ...HOWEVER IN THE BEGINNING THEY SAID THAT IF THEY WERE TO BE FOUND AT FAULT THAT THEY WOULD PAY FOR DAMAGES , WHEN THE ACTUAL TECHNICIAN AND MYSELF UNDOUBTEDLY CONTRIBUTE ALL THIS DAMAGE FROM THEIR SCREW UP ...
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