Complaint Review: Ultra Life Fitness - South Jordan Utah
- Ultra Life Fitness www.ultralifefitness.com South Jordan, Utah U.S.A.
- Phone: 800-757-1279
- Web:
- Category: Corrupt Companies
Ultra Life Fitness ripoff, uninformative, unresponsive, no call backs, sent non requested product South Jordan Utah *EDitor's Suggestions on how to get your money back into your bank account!
*Consumer Suggestion: A Couple of Thoughts
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At first I contacted the Ultra PM website for a sample for $4.95 this was the postage to cover the sample. Then approximately a week later they deducted $24.00 from my checking account by debit card.
They did this again the following month, I contacted my bank and they tried to call their 800 number but only got a response that the phone had been disconnected. So I called them and was able to reach them by waiting on the line for some time.
I asked to cancel the mailings because it was too expensive and that I had not authorized him to make the deductions only for the original $4.95 for the sample. He told me I had not read the fine print that said they would continue to send and deduct $24.00 each month for the month's supply. So asked that they cancel the shipments, and that I had not received any of the product yet anyway.
So as soon as I did this I received the two shipments of the product in the mail plus now they are billing me $24.00 per month for Ultra Life Fitness DVD monthly. I have received the DVD's but I do not want to continue this program, but I can not reach them on their 800 number and do not know what to do. I will again contact my bank and let them know of this and tell them I have filed a Rip off report on the company.
Helen
Clear Lake, Wisconsin
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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This report was posted on Ripoff Report on 08/02/2005 06:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ultra-life-fitness/south-jordan-utah-84095/ultra-life-fitness-ripoff-uninformative-unresponsive-no-call-backs-sent-non-requested-152140. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
A Couple of Thoughts
AUTHOR: Juliet - (U.S.A.)
SUBMITTED: Tuesday, August 02, 2005
First - close the checking account and open a new one. That's the only sure-fire way to make sure they can never take your money out again. Leave it open and they probably won't stop.
Second - never give out your checking account info. Use a credit card that you ONLY use for online/telephone/s&h only offers, etc. I got this idea from other RipOff Reports, and it is an outstanding idea! That way, you'll notice right away if there are unauthorized charges, and you don't jeapordize your CASH this way.
Regarding closing the account, it may seem like a hassle but the thing is, appealing to this company for relief ain't gonna work. Putting in a Stop Payment Order won't work either, if the company is determined to get your money.
To place a Stop Payment, you have to have the EXACT amount and the correct business name. By adding or subtracing a penny, they've changed the amount & the Stop Payment will not apply.
If you put "National Products Company" as the name, and they send the payment request through with "NPC", the payment will not be stopped. Closing the account resolves the issue - account closed, no one can get any money. Good Luck!


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