United Airlines United discriminates & will not make restitution Nationwide

I must preferce this by saying I have tried for 2 months to come to an agreement with United Customer Care (can't care). All they will offer is $250 (up from first $150 offer) in a 1 year expire voucher in my wife and I's name. Since my wife and I are having a baby and will not be flying this year that is worthless.

Dear United Customer Care Supervisor,

Our original flights that we booked through our mileage plus award miles was on another

date because we originally scheduled a cruise that went to Israel and other parts of the Middle

East. Due to the bombings and other unrest in the Middle East we decided to switch our cruise to

just involve Europe. When we switched our flights we were charged a rebooking fee twice ($75

a piece for each change) only to have the rebooking completely messed up. We had a large group

of people (13) in our group that did not get charged these fees. When the agent rebooked our

flights she did not book my wife and I together. We had separate confirmation numbers and

separate seats. Therefore we were not able to sit next to each other unless we asked people to

switch seats with us. On the way to Europe and in Europe it was not an issue because the flights

were not full but on the way back the flights were sold out.

On our return flights from Munich Germany to the United States we had a few short

layovers which are normally fine with us. When we checked into the Munich airport 2 hours

early there was nobody to assist us with checking in so we used the kiosks. We checked our bags

but then discovered that our bags were not going to make it to our final destination which was

Salt Lake City. We found out the bags were stopping in Frankfurt Germany. We went to the

customer care service center to see if they could get our bags to go all the way to Salt Lake but

the bags were already in the airplane. They then told us we had to board the plane and pick up

our bags and recheck them in Frankfurt. The problem with that is we only had a 45 min layover

in Frankfurt and the airport is huge. Our flight in Munich was delayed and then we switched

planes because of mechanical failure. They also could not print our boarding passes because

Lufthansa does not have access to United’s system and our flights were not connected. If we had

to be delayed we would have rather have been in Munich with the rest of our family leaving a

day later.

We finally made it to Frankfurt with just enough time to make it to the gate but without

our checked bags that were now downstairs waiting for us to claim in baggage claim. At the

service center at our new gate we were told that we would have to miss our flight because we

were the only ones that could claim our bags because we were flying internationally. We were

also told that we would have to stay overnight in Houston or Frankfurt in order to get a flight

home. My wife went all the way to the baggage claim area and got our bags. Then she rechecked

them and went through security. I had to stay and finish getting the flights squared away. The

Frankfurt Airport is huge and I am appalled no one offered to at least give her a ride to the

baggage claim area.

The service center did not get us seats together and we tried to ask the people sitting next

to us if they could switch seats but my wife was sitting next to a US Marshall that could not

switch seats no matter what. I was placed in Economy Plus and was told I could not ask the lady

next to me if she could move back to economy. My wife is pregnant and this was an 11 hour

flight. She is a little emotional and cried.

We finally made it to the United States to Houston Texas. We booked a hotel near the

airport that we were promised reimbursement in cash or a check for. The next day we got back to

the Houston airport. We go to check in and my wife is not listed on the flight with me. We went

to the United Customer Service desk and she was able to help us book my wife with me on this

flight. Thankfully she was nice enough to seat us together. Finally there was someone who

actually cared enough to help us. While we were waiting at the gate to board the plane we went

to the customer service center to get our reimbursement for the hotel. They said they could not

help us and we would have to call customer service. So we called right before boarding and they

said they could do nothing to help us and we had to go online and submit a report. I then emailed

customer care explaining as much as I could before the flight left. We were then offered only

$150 each in vouchers. To put this in perspective my in laws were each offered $100 because

their screen/TV was not working. I do not feel that is a fair reimbursement for the failures that

were not caused by us. I think a fair reimbursement is reimbursement of our miles and our

rebooking fees. Along with our hotel costs that came out to $115 and I have the receipt also

attached. Between the rebooking fees and the hotel I believe I’m out $915. I am not even asking

for payment for missed time and work that it caused us.

I appreciate your time and hope to hear from you soon.

Sincerely,

Jason Weaver

Mileage Plus account information: (((Redacted)))

Courtney Weavers original confirmation # JCG8PC

Jason Weavers original confirmation # N7DDPL

Munich to Frankfurt Flight # LH101

Frankfurt to Houston Flight # UA 965

Houston to Salt Lake Flight #UA 1285