Report: #372344

Complaint Review: University Of Phoenix

  • Submitted: Fri, September 12, 2008
  • Updated: Fri, September 12, 2008
  • Reported By: Bumpass Virginia
  • University Of Phoenix

University Of Phoenix Financial Aid Phoenix Internet

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I enrolled in the UOP degree program in August of 2008. I was getting ready to go out on medical leave and tried to get all of the paperwork in place before I went out on leave. Two days after my surgery the came back and said that they needed copies of my 2007 income taxes for verification purposes. I emailed the papers to them and three days later they are calling me saying they needed the forms. I called them and told them I had emailed them as I did not have access to a fax machine. Next I get an email from My Financial Counselor stating that they needed requested forms and then additional information. She sends it to be at 4:32 p.m. Arizona time which is 7:32 p.m. my time. Of course they are closed and she says they need the that day. I did not have a fax so I emailed them to her again. She emails the next day and says she can not accept them due to confidentialy clauses and that I needed to email them to the financial aid dept. So here I go again. Then I get a call from her stating that they needed additional information. I called now they want a copy of my social security card and my marriage certificate. So I emailed that to them now three times. So I get a call today from my financial advisor and she is telling me that the notes in the system say they need my husbands income taxes for 2007. I am married but separated. I ask why and they said you put married on your FASFA and your income taxes say your filed head of household. I explained that I am separated and now they want a letter from the tax place and they want a letter from me saying that I am separated and then they will decided if they need additional info from me.

So today I call my advisor and she says I need ti fill out a head of houshold form and I need to redo the verification form on their website. She wants to add my husband on the verifiaction form and then that may take care of the problem. If it does not then I need to file and amended return with the IRS and say OOP! sorry I filed head of household and I should have filed married filing separately. I said no way. I am not filing any amended return with IRS. I have battled with them before and it is a battle you can not win. They audited me in 2006 for having children the same children that I have had since they were born and went back to 2001. I ended up owing them $8900.00 for the EIC they took from me and the interest and penalties for the last five years. I am not changing anything with them that is totaly out. I filed correctly and my taxes were prepared professionally. I have been separated for 3 1/2 years and am not divorced but I know what I am and am not doing. So then they tell me dowload the from from IRS website 1040X fill it out fax it to them so that they can provide it to the Dept of Education and not really file it with IRS. I said no way. They will not come back on me for anything.

I called the Department of Education and they told me that they have not requested any additional info from them for my student loans or pell grants. They did not know what I was talking about.

What is going on. I am not filing fraudulent documents with anyone to get money. Has anyone else out there had this problem with them? Please help. I would like to get my degree in accounting and would like it from a reputable school but I do not have time to attend class. Any suggestions.

Leigh h
Bumpass, Virginia

This report was posted on Ripoff Report on 09/12/2008 01:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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