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Report: #123743

Complaint Review: US Bank - Olathe Kansas

  • Submitted:
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  • Reported By: Overland Park Kansas
  • Author Not Confirmed What's this?
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  • US Bank 13380 W. 119th St. Olathe, Kansas U.S.A.
  • Phone: 913-324-3939
  • Web:
  • Category: Banks

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I received overdraft charges ( 4 of them )on my account and I called to question them about it because according to the on-line account there was money in the account.

When I called the bank to talk with them about it, the first person pushed me off to someone else since she was already helping someone and this person was very abrupt and rude when trying to address this problem.

He tried to explain to me that the overcharges occur because of a transaction after 9 pm on the fourteen of december, even though my account balance showning on line was sufficient to cover the amount I purchased. I had a direct deposit that went in the morning of the next day, yet the overdraft charges were posted for the 16th of december. When I brought this to his attention, he said they were pending on the fourtenth. If that is the case, why didn't they show up on my account as such.

They have a sign that says all transaction after 3p will be posted to the next day, yet when I asked him about that he said it only applied to only in-bank transactions. Is this not falsely misleading the public.

Also, if the charges that I am being charged overdrafts for are listed on the 16th how can they legally charge me overdrafts saying they were cleared on the 14th? What kind of business are they running.

I will be pulling my business from there and looking else where. This is some scam they got running.

Pamela
Overland Park, Kansas
U.S.A.

This report was posted on Ripoff Report on 12/20/2004 04:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-bank/olathe-kansas-66062/us-bank-overdraft-ripoff-banking-scam-olathe-kansas-123743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#32 Consumer Comment

Federal Courts Agree Large to Small is in Bad Faith..

AUTHOR: Awakened - (U.S.A.)

POSTED: Wednesday, June 03, 2009

Regardless of all the theories presented here, the Courts seem to agree that in most situations banks who re-arrange transactions from large to small are done in bad faith.

Yes, folks have to manage their accounts, however banks need to take on some responsibility to reflect account transactions in good faith.

Please check this out.

(((Redacted)))


CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#31 Consumer Suggestion

a simple solution

AUTHOR: Cj - (U.S.A.)

POSTED: Thursday, May 21, 2009

Well, all I will say is a bank has never charged me an overdraft fee I didnt deserve. Usually, if you are not a repeat offender, a bank will reverse most fees you get assessed. If the bank wont reverse the fees, that means either you repeatedly overdraft your account, which indicates you are not managing your finances properly, or , to put it bluntly, it is costing the bank more to keep your account open than you are providing to them in the way of interest, fees, income, etc. Either way, if you cant handle your bank account, close it. That is your right as an American. But, if you cant handle your finances, you will run into problems regardless of what financial institution you do business with.

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#30 Consumer Comment

USBANK HAS SO MANY COMPLAINTS

AUTHOR: Kathy - (U.S.A.)

POSTED: Saturday, May 16, 2009

Molly
Hillsboro, Ohio
U.S.A.

Underlined vs. not underlined
The underlined balance indicates a difference between your account balance and the available balance. If the balance shown is not underlined it just means your account and available balance are one in the same. Remember US Bank charges overdraft fees for a negative AVAILABLE balance and it states it clearly in the policies posted on their website.
I used to work at a different bank which, unlike US Bank, had more ethical policies.

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#29 Consumer Comment

Chris...

AUTHOR: Robert - (U.S.A.)

POSTED: Thursday, April 23, 2009

Okay I'm not going to say you are lying, just that from a logic standpoint I have serious doubts that a bank would actually back-date a debit transaction. Because all it would take is one person(out of millions of account holders) to notice this. But maby you are that person.

But if this did in fact happen to you why didn't you take action? Since everything is in Black & White, with your copy of the receipt and the bank statement showing the back-dating, it would be such an open and shut case you would have lawyers beating down your door.

Since this happens all of the time to you, take the next step the next time it happens. File a suit and post the court information here. It would be very interesting to see the details.

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#28 Consumer Suggestion

Ten day hold. . .

AUTHOR: Pardel - (U.S.A.)

POSTED: Thursday, April 23, 2009

Years ago, in the 80's my husband and I had just relocated from Chicago to Key West Florida. I remember going into a bank, sitting down with a lady to open a checking account. Well, she was having me sign all the paperwork. I took a minute to read those papers she wanted me to sign and saw a little clause in the fine print that said whenever I deposited funds to the account it would take up to 7 to 10 days for those funds to be available. I asked the lady if that meant when my husband or I deposited our paychecks did that mean the money would not be available for 7 to 10 days. The answer was yes, that was exactly what it meant. Just because you have the funds going into your account does not mean you have the funds 'in' your account. Needless to say, I did not open an account with that bank.

Foot Note: If a debit comes through the bank there was no 'hold' on the debit, it would immediately be taken from the account.

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#27 Consumer Comment

ok, but...

AUTHOR: Chris - (U.S.A.)

POSTED: Thursday, April 23, 2009

No one has "proven me wrong. These are opinions and no one can be proven right or wrong. People get some sort of smug satisfaction out of anonymously trying to discredit and in some cases, insulting the complainer (I don't mean you John, but some others). Do you want a scenario where the bank can make you overdraft? Ok, I'll give you one. What if my direct deposit goes through on Friday AND is available that day. Then I make 3 or 4 debit purchases on Saturday and end up with 3 or 4 overdraft charges of $37.50. Why? Because they showed up as being made on Thursday which put me into overdraft. I'm not just making that up; it happened. I had to start keeping all my receipts so that when they did this (yes it happened several times) I could take the receipts into the bank and show them that I in fact made the transactions on Saturday. Even then they were reluctant to waive the fees. How is this not illegal? Why should I have to waste my time and energy to fix it when it's their fraud? I've been called a liar by some of the US Bank apologists on here just because this has never happened to them, so they assume I must be making it up. As I said in another comment, just because you've never been shot in the head, doesn't mean it has never happened to anyone. I'm not lying but it doesn't matter to me whether anonymous "bloggers" believe me or not. They are going to disagree with me no matter what I say and try to discredit me regardless of what I say. That's fine.

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#26 Consumer Comment

Not at all.

AUTHOR: John - (U.S.A.)

POSTED: Monday, April 20, 2009

As admitted in the very first sentence, they rely on their online balance rather than keep a register much like yourself. No one can make you overdraft. It's just that simple.
If a merchant submits a transaction twice - not your fault nor the bank's....it's the merchant's.
If you spend more than you have available to spend in the account, you will overdraft. Strictly the account holder's fault.
There is really no scenario that a bank can 'make' you overdraft. There are many of us that do not and live paycheck to paycheck.
When you write a check or other transaction and the money is not there but you think you can beat it to the bank with a deposit the next day, it's not going to happen as the bank already knows you tried to spend money you don't have regardless of what day the merchant finally lays claim to it.
The only report I have seen that the bank so far has been at fault is the one where the person had $80 more than they knew they should have.
The person who was short $80 could blame the bank for any overdrafts they may have incurred after the deposit was suppose to clear as the bank shorted them.
The person that got the temporary $80 increase would have caught it immediately (as this has happened to me and I knew it was not my money) had they kept an accurate register.
You've been proven wrong time and time again just as fraudward has.
You can not make up a scenario that will make you correct.

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#25 Consumer Comment

John

AUTHOR: Chris - (U.S.A.)

POSTED: Monday, April 20, 2009

This is where you're wrong. I don't blame everyone else for my mistakes. If I make a mistake, I'm more than willing to pay for it. No, this is not going to happen everywhere else because I've been a member of 7 different banks (including the infamous Bank of America) and I've only ever had a problem with US Bank. Is this a coincidence? Why don't you try reading Andrea's comment right under yours. She had almost exactly the same experience as me with US Bank. Isn't that strange?

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#24 Consumer Comment

US Bank Overdraft Charges

AUTHOR: Andrea - (U.S.A.)

POSTED: Friday, April 17, 2009

I, too, went to US Bank to ask about my husbands checking account. I checked the online account balance and noticed he had several overdraft fees that should not have been charged, per the order of the credits/debits listed online. I printed off what was listed online when I went in to see a banker; the banker then printed off US Banks 'statement record', which, of course, listed the credits/debits in a different order than what was stated online (which, of course STILL didn't match or add up with the number of overdraft charges). I was told that they would remove a few, but not all, of the unnecessary overdraft charges. I cannot understand to this day as to why they would not remove all of the unnecessary charges, even after I pointed out - line for line - what was and was not applicable, and the banker agreed.

I work in the banking and mortgage industry, so I know about overdraft fees and how they work, as well as the order in which debits are paid and credits are posted. This had nothing to do with mismanagement of our account or failure to monitor our finances; from what I have experienced, I believe that US Bank does not properly inform the online customer as to the correct (or actual) order of credits/debits listed. I enjoyed all but this one aspect of my banking experience with US Bank.

We have since switched banks, and our account information always matches up; no overdraft fees to report to date. :-)

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#23 Consumer Comment

Your mistakes are not anyone else's problem.

AUTHOR: John - (U.S.A.)

POSTED: Friday, April 17, 2009

Yet, you continue to blame the bank. It's going to happen no matter where you go since you insist on keeping the same excuses/practices since it's 'everyone else's' fault but yours.

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#22 Consumer Comment

To everyone:

AUTHOR: Chris - (U.S.A.)

POSTED: Friday, April 17, 2009

I understand where you're coming from. If people didn't overdraft, they would have nothing to complain about. However, people do make mistakes, don't they? If none of you do, congratulations, but most people do. If people kept a pristine check register and didn't rely on online balances, etc., everything would be fine because the bank is not doing anything illegal (contrary to what some people on here think). Some people don't have time for that and/or make mathematical errors. I, for instance, kept my own check register with US Bank (when I had an account with them) because their online system was either deceptive or simply didn't work (I'm inclined to believe the former). Regardless, every once in a while I would be in a hurry and didn't write something down and I would slightly overdraft. Yes, I admit that was MY mistake. What the bank would do is put though everything just before my deposit would hit (including debits that had somehow been pending for weeks). The available balance at both the ATM and online were always incorrect. This would cause an avalanche of $37.50 overdraft fees that was extremely difficult to recover from. No, all banks do not operate this way because I've had accounts at many other banks and this did not happen. If you have hundreds taken from your paycheck right off the bat, it's very difficult to avoid overdrafting in the next pay period as well, since you now have considerably less than expected and there are certain things that must be paid (rent, car payment etc.). We do live in a capitalist country and you may think they are not wrong by doing everything they can to maximize their fees. I disagree with you. Taking such a huge advantage of a person's simple mistake is within the legal limits but far beyond the ethical ones. People screaming about criminal charges and class-action lawsuits are clearly delusional, but unethical practices such as this as well as the insane amount they charge for an overdraft, charging a daily fee when an account is below zero (this is NOT clearly disclosed, I don't care what anyone says), holding direct deposits to maximize fees, etc., will drive customers away and prevent new ones from joining. This is not in the best interest of the bank. Large companies now have completely forgotten how important it is to treat the customer well. The only thing that matters is making money. I feel this is very unethical. Obviously many of you disagree with, which is fine. Everyone is entitled to their opinion. I'm sure I'll get a bunch of people screaming at me that it was my mistake and to deal with it. I never once said it wasn't my mistake. My problem is with this bank taking full advantage of a person's mistake and/or misfortune.

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#21 Consumer Comment

To everyone:

AUTHOR: Chris - (U.S.A.)

POSTED: Friday, April 17, 2009

I understand where you're coming from. If people didn't overdraft, they would have nothing to complain about. However, people do make mistakes, don't they? If none of you do, congratulations, but most people do. If people kept a pristine check register and didn't rely on online balances, etc., everything would be fine because the bank is not doing anything illegal (contrary to what some people on here think). Some people don't have time for that and/or make mathematical errors. I, for instance, kept my own check register with US Bank (when I had an account with them) because their online system was either deceptive or simply didn't work (I'm inclined to believe the former). Regardless, every once in a while I would be in a hurry and didn't write something down and I would slightly overdraft. Yes, I admit that was MY mistake. What the bank would do is put though everything just before my deposit would hit (including debits that had somehow been pending for weeks). The available balance at both the ATM and online were always incorrect. This would cause an avalanche of $37.50 overdraft fees that was extremely difficult to recover from. No, all banks do not operate this way because I've had accounts at many other banks and this did not happen. If you have hundreds taken from your paycheck right off the bat, it's very difficult to avoid overdrafting in the next pay period as well, since you now have considerably less than expected and there are certain things that must be paid (rent, car payment etc.). We do live in a capitalist country and you may think they are not wrong by doing everything they can to maximize their fees. I disagree with you. Taking such a huge advantage of a person's simple mistake is within the legal limits but far beyond the ethical ones. People screaming about criminal charges and class-action lawsuits are clearly delusional, but unethical practices such as this as well as the insane amount they charge for an overdraft, charging a daily fee when an account is below zero (this is NOT clearly disclosed, I don't care what anyone says), holding direct deposits to maximize fees, etc., will drive customers away and prevent new ones from joining. This is not in the best interest of the bank. Large companies now have completely forgotten how important it is to treat the customer well. The only thing that matters is making money. I feel this is very unethical. Obviously many of you disagree with, which is fine. Everyone is entitled to their opinion. I'm sure I'll get a bunch of people screaming at me that it was my mistake and to deal with it. I never once said it wasn't my mistake. My problem is with this bank taking full advantage of a person's mistake and/or misfortune.

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#20 Consumer Comment

To everyone:

AUTHOR: Chris - (U.S.A.)

POSTED: Friday, April 17, 2009

I understand where you're coming from. If people didn't overdraft, they would have nothing to complain about. However, people do make mistakes, don't they? If none of you do, congratulations, but most people do. If people kept a pristine check register and didn't rely on online balances, etc., everything would be fine because the bank is not doing anything illegal (contrary to what some people on here think). Some people don't have time for that and/or make mathematical errors. I, for instance, kept my own check register with US Bank (when I had an account with them) because their online system was either deceptive or simply didn't work (I'm inclined to believe the former). Regardless, every once in a while I would be in a hurry and didn't write something down and I would slightly overdraft. Yes, I admit that was MY mistake. What the bank would do is put though everything just before my deposit would hit (including debits that had somehow been pending for weeks). The available balance at both the ATM and online were always incorrect. This would cause an avalanche of $37.50 overdraft fees that was extremely difficult to recover from. No, all banks do not operate this way because I've had accounts at many other banks and this did not happen. If you have hundreds taken from your paycheck right off the bat, it's very difficult to avoid overdrafting in the next pay period as well, since you now have considerably less than expected and there are certain things that must be paid (rent, car payment etc.). We do live in a capitalist country and you may think they are not wrong by doing everything they can to maximize their fees. I disagree with you. Taking such a huge advantage of a person's simple mistake is within the legal limits but far beyond the ethical ones. People screaming about criminal charges and class-action lawsuits are clearly delusional, but unethical practices such as this as well as the insane amount they charge for an overdraft, charging a daily fee when an account is below zero (this is NOT clearly disclosed, I don't care what anyone says), holding direct deposits to maximize fees, etc., will drive customers away and prevent new ones from joining. This is not in the best interest of the bank. Large companies now have completely forgotten how important it is to treat the customer well. The only thing that matters is making money. I feel this is very unethical. Obviously many of you disagree with, which is fine. Everyone is entitled to their opinion. I'm sure I'll get a bunch of people screaming at me that it was my mistake and to deal with it. I never once said it wasn't my mistake. My problem is with this bank taking full advantage of a person's mistake and/or misfortune.

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#19 Consumer Comment

All Banks Rearrange Debits and Credits

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, April 17, 2009

Chris, wherever you end up, you're going to have your transactions rearranged; all banks operate in an identical manner. The fact they manipulate transactions so they can maximize fees is irrelevant. The only way it affects you as a customer is if you actually are careless enough to overdraft your account. Even then, I will excuse a bank for making as much money from careless consumers as possible in the hopes people will learn something from it. We are a capitalist society and I will excuse a bank if they want to maximize their profits - even though fees make up a small part of anything they earn.

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#18 Consumer Comment

For Chris...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, April 17, 2009

In regards to your comment about the bank not returning any debits, it depends on the type of debit. If the debit is a check or an automatic debit and the account is in the negative when the item is presented, then the bank may or may not pay it depending on the amount of the negative balance and your history with the bank. However, if the items being presented after the balance is negative are debit card transactions then the bank has to pay them are they are guarateed money for the store as soon as they are approved. Example: if you have $1000 in your account and you write a check for $200 and then your debit card for $100, $50, $2. You then decide to go to the bank and withdrawal the $1000. The check may be returned unpaid causing a bank fee and a merchant fee or it may be paid causing a bank fee. But the debit card transactions have to be paid, so they will post causing 3 OD fees to your account. This is why the register is so important and only the account holder can gaurantee that they do not get hit with fees by not overspending their account.

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#17 Consumer Comment

For Chris...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, April 17, 2009

In regards to your comment about the bank not returning any debits, it depends on the type of debit. If the debit is a check or an automatic debit and the account is in the negative when the item is presented, then the bank may or may not pay it depending on the amount of the negative balance and your history with the bank. However, if the items being presented after the balance is negative are debit card transactions then the bank has to pay them are they are guarateed money for the store as soon as they are approved. Example: if you have $1000 in your account and you write a check for $200 and then your debit card for $100, $50, $2. You then decide to go to the bank and withdrawal the $1000. The check may be returned unpaid causing a bank fee and a merchant fee or it may be paid causing a bank fee. But the debit card transactions have to be paid, so they will post causing 3 OD fees to your account. This is why the register is so important and only the account holder can gaurantee that they do not get hit with fees by not overspending their account.

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#16 Consumer Comment

For Chris...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, April 17, 2009

In regards to your comment about the bank not returning any debits, it depends on the type of debit. If the debit is a check or an automatic debit and the account is in the negative when the item is presented, then the bank may or may not pay it depending on the amount of the negative balance and your history with the bank. However, if the items being presented after the balance is negative are debit card transactions then the bank has to pay them are they are guarateed money for the store as soon as they are approved. Example: if you have $1000 in your account and you write a check for $200 and then your debit card for $100, $50, $2. You then decide to go to the bank and withdrawal the $1000. The check may be returned unpaid causing a bank fee and a merchant fee or it may be paid causing a bank fee. But the debit card transactions have to be paid, so they will post causing 3 OD fees to your account. This is why the register is so important and only the account holder can gaurantee that they do not get hit with fees by not overspending their account.

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#15 Consumer Comment

For Chris...

AUTHOR: Striderq - (U.S.A.)

POSTED: Friday, April 17, 2009

In regards to your comment about the bank not returning any debits, it depends on the type of debit. If the debit is a check or an automatic debit and the account is in the negative when the item is presented, then the bank may or may not pay it depending on the amount of the negative balance and your history with the bank. However, if the items being presented after the balance is negative are debit card transactions then the bank has to pay them are they are guarateed money for the store as soon as they are approved. Example: if you have $1000 in your account and you write a check for $200 and then your debit card for $100, $50, $2. You then decide to go to the bank and withdrawal the $1000. The check may be returned unpaid causing a bank fee and a merchant fee or it may be paid causing a bank fee. But the debit card transactions have to be paid, so they will post causing 3 OD fees to your account. This is why the register is so important and only the account holder can gaurantee that they do not get hit with fees by not overspending their account.

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#14 Consumer Comment

No, that is a lie.

AUTHOR: John - (U.S.A.)

POSTED: Thursday, April 16, 2009

You are not overdrafting because you are not spending more than you have at this moment. That's the only way it happens.

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#13 Consumer Comment

Posting debits first does not cause overdraft fees!

AUTHOR: Edgeman - (U.S.A.)

POSTED: Thursday, April 16, 2009

Chris wrote:

"I had no idea that was how you avoided overdraft fees. NOW things are clear. First of all, I don't overdraft anymore because I switched banks. The problem with US Bank is that they arrange the debits and credits in such a way as to maximize the fees. You've said multiple times that USB posts credits before debits but that's absolutely false. In fact, they ALWAYS posts debits first in order to raise their chances of putting you into the negative. Actually, I stand corrected. They post debits first as long as there's enough money in your account so that doing the opposite couldn't possibly put you below zero. If your account is getting low, they post all debits first, then post credits to your account. That way, they get as much money from you as possible."

This is completely untrue. Posting debits first does not cause overdraft fees. Try this:

Let's say I have $100 in available funds in my account. I have three pending transactions for $52, $34 and $11 for a total of $97. On the same day I make a deposit for $600.

Let's say that whatever bank I use posts the debits first. I want you to show me how the bank can manipulate those three debits so as to generate overdraft fees. Feel free to post the largest transaction first, last or whatever.

You will see that you cannot cause an overdraft in that situation. It would still require the user to authorize another transaction that causes the balance to go negative.

Someone who stays within their negative balance won't have to worry if the credits are posted first or if the bank post transactions from largest to smallest.

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#12 Consumer Comment

Really?

AUTHOR: Chris - (U.S.A.)

POSTED: Thursday, April 16, 2009

I had no idea that was how you avoided overdraft fees. NOW things are clear. First of all, I don't overdraft anymore because I switched banks. The problem with US Bank is that they arrange the debits and credits in such a way as to maximize the fees. You've said multiple times that USB posts credits before debits but that's absolutely false. In fact, they ALWAYS posts debits first in order to raise their chances of putting you into the negative. Actually, I stand corrected. They post debits first as long as there's enough money in your account so that doing the opposite couldn't possibly put you below zero. If your account is getting low, they post all debits first, then post credits to your account. That way, they get as much money from you as possible.

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#11 Consumer Suggestion

Try this.

AUTHOR: I Am The Law - (U.S.A.)

POSTED: Wednesday, April 15, 2009

Chris, you said, "I'm just one of these irresponsible morons who complains about the bank because I'm too stupid to balance my checkbook." Well, have you tried not overdrafting? I've heard that that' the best way to avoid an overdraft fee.

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#10 Consumer Comment

the problem

AUTHOR: Chris - (U.S.A.)

POSTED: Tuesday, April 14, 2009

The problem with the logic in all of this is that US Bank doesn't turn things away until it's so far out of control that the customer's account is hosed anyway. Is there even a limit to how far they'll let it get to? If there is, I've never heard of it. There is simply no truth to what you're saying (transactions largest to smallest is beneficial to the customer). If you have a big mortgage that will put you in the hole and 8 other small debits that were made BEFORE you paid the mortgage, the bank says they put through the mortgage because it's the most important. Ok, that's great. "I am the law" says that "they will probably start turning things away at the $75 mark". Wrong. They don't turn things away and anyone who has dealt with this bank knows this. If it were true, almost none of the complaints on here would have ever been made. They will keep charging you regardless, so you would have 9 NSF fees totaling over $300 in the scenario described by "I am the law" that you have to worry about on top of what you already have to take care of. Is that for my benefit? That sure seems like a good deal for the bank and a bad one for me, but what do I know, I'm just one of these irresponsible morons who complains about the bank because I'm too stupid to balance my checkbook.

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#9 Consumer Comment

To be fair...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Thursday, April 09, 2009

The OP did file the report in 2004.

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#8 UPDATE Employee

No way your dep could go thru the acct on 14th of dec..

AUTHOR: Schuey - (U.S.A.)

POSTED: Thursday, April 09, 2009

When checking the calendar the 14th is a sunday in dec of 2008.. unless youre talking about a different year.. in that case...no bank does deposits on weekends since the federal bank is closed so if you make a dep... it wont dep until monday the 15th and thats the first 100.00 and then rest will clear tuesday the 16th.. im guessing you made a dep spent the money on weekend and overdraft charges came thru tues....its normal ppl do it all the time... unless the dep was a direct dep funds arent immed. avail. thats not scamming thats you the customer not reading your terms of agreement when you opened your acct.. typical story..

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#7 Consumer Comment

Silly...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Wednesday, March 04, 2009

Chris,

Why would you start a post with a false dichotomy? Do you honestly believe that people who point out how overdraft fees are generated and how to avoid them must be bank employees? I have been accused of working for US Bank, Bank of America, Wells Fargo and (I believe) Fifth Third. It would be helpful if the people who choose to indulge in these silly beliefs could get together and decide which bank I (and the other users here) work for.

As for this quote:

"A computer program does it for them. I am a computer programmer and I know how these things work. I'm sick and tired of people on here saying 'don't spend money you don't have'. I agree with that. However, when the bank engineers the transactions (holding direct deposits, holding transactions for weeks, etc.) so that it gives them as much of your money as possible, that's what's known as stealing."

You have an odd definition of "stealing". For the record, nothing that you have described generates an overdraft fee. It takes an act by the user to overdraft the account.

I have accounts at US Bank and I have never seen a transaction held for weeks. The longest I have seen a transaction take is a little under one week and that was due to a holiday weekend. Honestly, if a transaction took weeks you should take it up with the merchant for taking so long to submit the charge.

You wrote that you agree that one shouldn't spend money that they do not have. I assume that you also advocate keeping an accurate check register or ledger. Would you agree that if a deposit isn't added to one's ledger until the funds are available and debits are recorded as soon as they are made, then the user will easily be able to avoid overdrafting their account?

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#6 Consumer Comment

Yes, again

AUTHOR: Chris - (U.S.A.)

POSTED: Wednesday, March 04, 2009

This "I am the law" person is clearly being paid to write comments on this site, since he/she tries to refute EVERY comment on here. I don't know what rock you've living under, but the economy is in the tank and some people have to live paycheck to paycheck. I realize that there aren't people that monitor your account so they can maximize their profits. They don't have to. A computer program does it for them. I am a computer programmer and I know how these things work. I'm sick and tired of people on here saying "don't spend money you don't have". I agree with that. However, when the bank engineers the transactions (holding direct deposits, holding transactions for weeks, etc.) so that it gives them as much of your money as possible, that's what's known as stealing.

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#5 Consumer Suggestion

Again?

AUTHOR: I Am The Law - (U.S.A.)

POSTED: Thursday, February 05, 2009

Again with the posting order argument? How many times is some chronically overdrafting slipshod going to start this debate? Let's just clear this up right now.
I think we can all agree that large debits are typically more important. (rent, mortgages, loan payments, tax payments, etc. etc.) Can we not go Christian Bale psycho when I say that? Ok, then. Imagine your account is at, oh, let's say $600.00. The following checks present themselves to your account in one day. $800 mortgage payment, $300 power bill, $200 water bill, $150 car loan payment, $50 check to a grocery store, $35 to a gas station, $25 to the newspaper guy, $10 to school charity, $5 to Little Timmy for his birthday. Obviously more debits than money.
Situation 1: Small debits to large debits.
$600-$5=$595
$595-$10=$585
$585-$25= $560
$560-$35= $525
$525-$50=$475
$475-$150=$325
$325-$200=$125
$125-$300= -$175
-$175 - $800= -$625
End result: Timmy's happy, the school charity is $10 closer to financing a cure for juvenile diabetes, you keep your newspaper subscription and the gas in your car, you can continue to shop at Wal-Mart, no one repo's your car, and you have clean water to drink. The downside, however, is that US Bank might turn away the check you wrote to the power company. $175 isn't a lot of money, so they might cover it. Still, you're getting some sort of bank fee; either an overdraft or a returned check charge. Note that if it's a check the bank returns, the power company might impose their own fee. I'm pretty sure that they'd turn away the $800 check since that would really put you in the hole. Same situation, US Bank will give you a fee, obviously, and since they'll probably return the check, your mortgage company will most likely impose one too. Then there's the whole situation where that effects your credit or your status as a homeowner. (i.e. eviction) So, you have no home, no electricity, and a possibility of four fees. (Two from the bank, one from the power company, and one from the mortgage company.)

Situation 2: Large debits to small debits.
Ok, now, let's do the opposite situation. Let's put the balance at $600 again. The following checks present themselves to your account in one day. $700 Condo mortgage, $150 H.O.A fees (condo fees: water, trash, maintenance), $100 grocery store check, $75 check to the vet, $50 to the gas station, $25 check to church, $15 to the newspaper guy, $10 parking fees, $5 to Little Timmy for his birthday again.
$600-$700=-$100
-$100-$150= -$250
-$250-$75=-$325
-$325-$50=-$375
-$375-$25=-$400
-$400-$15=-$415
-$415-$10=-$425
-$425-$5=-$430
End result: Ok, the bank is probably going to cover my mortgage since that just puts me $100 in the hole. They'll probably cover the HOA fees as well. Once we get to the $75 check, they'll probably start turning things away. So, I have to suck up to the vet, get a new gas station, ask the Lord to forgive me for writing him a bad check, give up my newspaper and my parking spot, and watch Timmy cry. On top of that, eight possible bank fees (maybe some from the parties' whose checks didn't clear). Ouch. But, I have a roof over my head, water to drink, and my HOA fees are up to date.

So in situation two, yes, of course there were more fees, but my life wasn't as screwed up at the end. Again, I'd rather have a place to live than a subscription to "The Wall Street Journal". Having debits arranged from large to small obviously makes more sense now, doesn't it? I'm still not going to subscribe to the conspiracy theory that the bank situates debits like this to maximize fees. Why? Simple. Because, by nature, people's accounts have many more small debits than large ones, so you're going to get fees by default anyway if your account is short. A one dollar debit can cause an overdraft just as easily as a one thousand dollar debit can.

So, in closing, I think we're missing the point in this back and forth argument: your account shouldn't be negative to begin with.You, the customer, are responsible for the balance, not the bank. You can check your balance online, over the phone, at an ATM, get their e-mail or text alerts, or talk to someone at a branch if you need to know what your balance is. That's six different ways, people, five of which are 24 hours a day so don't give me that "I can't check my balance" line. Tell your fiction to Reader's Digest.You signed a legal document when you opened up the account stating that you understand and agree to all terms of the account. Now, whether you actually read that document or not is a different story, but the bottom line is you legally said "OK" to their fee schedule when you signed your name on the dotted line. Whining about it on the internet does nothing but make you look like a tool.

I've said it once, and I'll say it again. There is no hidden agenda at your bank. It only seems that way because you obviously don't know how to balance your account or you think you're special by spending money you don't have. I've been at my bank for bordering on a decade and I haven't paid one dime to them except for the one time when I ordered blank checks. Come to think of it, I could've purchased them from an outside vendor, so I didn't even have to do that. I would imagine if the bank is really geared to screw over customers, they're not doing a good job at it since I've never paid any fees. My advice: If you hate the bank that much, don't use their services.

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#4 Consumer Suggestion

In addition to post: Order of debits is irrelevant.

AUTHOR: Vase - (U.S.A.)

POSTED: Thursday, January 22, 2009

You are very right and ONE SUGGESTION! (may be TWO)

1. when you use Internet Banking of USBank, you have to pay attention that there is also one window that says "available balance", "pending transaction". and remember if you use gas stations, they charge your account ONLY $1 (ONE) dollar! and it takes couple days to be cleared actual amount. so click on "pending transaction" you will see 1 dollar charged, and you will think that it is what you spent! be careful.

2. just FYI, use checkbook! it is oldish but very very helpful, and if you used it and there is still problem, i believe every banker will help you, and will refund you if it is Bank error! it happened to me a lot, and as an exeployer of USBank, if customer is right, and showed that there is something wrong with bank, we ALWAYS refunded customer these fees!

As a reminder, When you open checking account or any accounts in any bank, listen carrefully banker. He explains everything, if not ASK him about fees! ASK how it works, and what you will get charged for if account is negative and how much!

Thanks,

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#3 Consumer Suggestion

Order of debits is irrelevant.

AUTHOR: I Am The Law - (U.S.A.)

POSTED: Thursday, January 15, 2009

If you're short money in your account, the order things post doesn't matter. Short is short. To my knowledge all banks post credits first, then largest to smallest debits. Typically large debits are more important, so they consider those debits first, NOT TO MAXIMIZE FEES. If my account was short, I'd rather have my $900 mortgage check be paid over the $10 check I wrote to my local grocery store. A bank posting transactions in order would be stupid for many, many reasons.

1. It'd be hard to read your statement
2. There is a possibility that your account could dip below 0 before you could get to the bank to make a deposit that day or your direct deposit gets there.
3. There are lots of people working in their posting department. Attrition and downtime in that department could cause you to get a fee beyond your control.

so on and so on...

I've said it once, and I'll say it again. There is no hidden agenda at your bank. It only seems that way because you obviously don't know how to balance your account. My advice: If you don't have that skill, don't use a bank.

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#2 Consumer Suggestion

This is not your granddaddy's bank.

AUTHOR: KW - (U.S.A.)

POSTED: Thursday, November 27, 2008

Their intent is clear. To rack up as many costly charges as possible. Leave not doubt, in the age of electronic banking, great thought has been given as to how to obtain the maximum in charges from their customers. There is a reason, the checking is "free".

Close your account, go find a smaller bank that actually wants to keep your business and not abuse it.

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#1 Consumer Comment

I also have had horrible issues with USBank

AUTHOR: Misanthropy - (U.S.A.)

POSTED: Friday, September 12, 2008

It is also a well known fact that their system is set up to post charges in an order that results in the most overdraft fees. This is not new, and you can read about it on the net.

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