Report: #1471146


  • Submitted:
  • Updated:
  • Reported By: ANGELO — JACKSONVILLE FLORIDA United States
  • Author Confirmed What's this?
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CHASE BANK J P MORGAN CHASE US BANK AND CHASE BANK both denied the fact that my ATM card was charged three times illegally COLUMBUS OHIO

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this is the address of Russell La Toya, Executive Officer with Chase Bank:

PO BOX 659809
SAN ANTONIO, TX, 78265-9109 
PHONE: 866 564 2262                                   
FAX #  866 701 9886
PHONE: 877 658 5559

Russell La Toya  877 658 5568 Ext 129-9119

On January 06 2018 an ATM charge was done to my Chase account in the amount of $203.25. The door of the ATM machine controlled by US Bank failed to open and to dispense the money to me. The door did not open because I pulled out the ATM card a second prior to the door opening.

I had made several attempts, few minutes prior to make my first ATM withdraw. I was NOT familiar with the operation of this machine. To make a long story short, I called the several names depicted on the machine, I got in touch with Chase and none would return the money to me.

Finally I decided to get in touch with Senator Bill Nelson and he had Chase return the $203.25 to my account. BUT MEANWHILE, after several temporary credits, and debits and credits to my account, since 01-06-18, I got confused as to what the credits and debits were referring to.

Finally a friend of mine informed me that CHASE had charged me three times: on 01-06-18 and 01-07-18 and on 02-01-2018. I referred the two additional charges to Chase but to date it has refused to issue credit to my account.

The 01-07-18 and the 02-01-18 ATM withdraws were NEVER made by me and Chase and US Bank have failed to show data to support these two ATM withdraws. I fail to understand how can CHASE and US Bank balance the ATM transactions incurred on those three days when I NEVER received the money and I never came near this ATM machine after the 01-06-18 problem.

This report was posted on Ripoff Report on 01/09/2019 06:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-bank/columbus-ohio-43219/chase-bank-j-p-morgan-chase-us-bank-and-chase-bank-both-denied-the-fact-that-my-atm-card-1471146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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