US Bank, US Bank Home Mortgage Overcharge on Escrow, Dishonest reps Owensboro, Kentucky

My town notified me and US Bank that they have been overcharging escrow since the loan closed 8 months ago. I have provided them with documentation showing this. My town issued me a refund check. US Bank acknowledged it, and then 1 month later increased my escrow again. In 8 months, I've paid 6 different amounts.

They have repeatedly promised a call back from a Director and I have yet to receive one.

Despite the fact that US Bank has repeatedly failed to get my escrow right and I was assured at closing that they, like every bank I've ever dealt with, would not charge to release escrow, they now want to charge me 1/4 point to release my escrow, which they can't pay correctly, but I always have.

Do not do business with these people!!!