Complaint Review: US Search - Culver CA 90230 Internet
- US Search 600 Corporate Pt, #210, Internet United States of America
- Phone:
- Web: www.ussearch.com
- Category: Advertising / Deceptive
US Search ussearch.com Deceptive AD will cost you Culver, Internet
*UPDATE Employee: US Search Customer Support
*UPDATE Employee: Intelius Customer Support
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A $0.95 cent instant search was ordered. The data contained was wrong and very dated. Upon calling the company, I learned that I had a charge of $20.95 when I requested a $.95 cent refund. The order screen and the email confirmation of the order was for $.95 cents.
Upon reviewing the email closely, there is a grayed tiny print that says you have two days to cancel your "membership". During the ordering process the system asked you for additional add-ons and NO was checked throughout.
This is deceptive, bait and switch and if the information had of been correct, I would have been on the hook for $19.95 per month for something I never ordered or intended to order. I was offered some more memberships, and upon declaration of my intent to report the organization, the rep said she was able to process a refund.
When calling customer service to lodge a complaint, I asked for the corporate headquarters, and was told t that they are the Consumer Affairs division of the US government and share an office. (Really?) I received an email cancelling my membership, but no documentation regarding the credit of the unauthorized $20.95.
This report was posted on Ripoff Report on 05/07/2012 11:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/us-search/internet/us-search-ussearchcom-deceptive-ad-will-cost-you-culver-internet-879238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
US Search Customer Support
AUTHOR: US Search Customer Support - (United States of America)
SUBMITTED: Wednesday, May 09, 2012
We apologize for any inconvenience arising from the use of our service and would like the opportunity to assist you.
If you still need assistance, please visit the contact us page on the US Search website for a variety of options to contact Customer Support.
http://www.ussearch.com/consumer/commerce/about/contact_cs.jsp
We value your feedback and look forward to hearing from you.
#1 UPDATE Employee
Intelius Customer Support
AUTHOR: InteliusCustomer__Support - (United States of America)
SUBMITTED: Wednesday, May 09, 2012
We apologize for any inconvenience arising from the use of
our service and would like the opportunity to assist you.
If you still need assistance, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
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