Complaint Review: USAA Auto Insurance - Nationwide
- USAA Auto Insurance Nationwide USA
- Phone: 800-531-8722
- Web:
- Category: Car Insurance
USAA Auto Insurance USAA Incompetent and dishonest. Does not give proper information. Nationwide
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For the 5th time in a single year I have had a problem with mistakes made by USAA Insurance. My father was a Vet of WWII and Korea so they are supposed to help my family and I. I had a lapse of a few days when I was stranded out of town and away from all services.
I returned and was forced to pay double my regular rate. I paid it to get my insurance back. I then called to make my next payment and had enough on my card to make the payment and it had jumped again. I was forced to pay again and was given a specific date to avoid such things again.
I called to make my payment and they had technical issues and said I could pay the next day. I was told the payment the next day was $50 more than the day before despite their issue and I shared the conversation from the previous day.
I paid the amound sent in an email. I recieved a notice of cancelation a few days later. I was told I needed to pay yet another jacked up price by the fourth.
We straigtened out my jacked up payment and a payment scheduel again that was against what I was told and what was sent via email. I called today, the 4th, the day I was told to pay and I was told to pay an extra $120 to keep my insurance because I was a day late.
They said if I paid the increased rate again they would stop the cancelation. I asked if I could pay the amount I was told and pay the rest on the original date agreed upon.
I was told they could not do that, they could not stop the cancelation. They have the ability to keep me on if I pay an amount never before told to me on random days never disclosed, but they have no control to follow through \on the information provided me by their staff.
I paid for a situation out of my control and accepted that. They have taken advantage and expected me to pay for their mistakes and incompitence ever since. I will not pay them now nor will I ever use them again.
I start a new job Monday and will be paying a year in advance with my first check. USAA's loss.
This report was posted on Ripoff Report on 01/04/2017 04:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usaa-auto-insurance/nationwide/usaa-auto-insurance-usaa-incompetent-and-dishonest-does-not-give-proper-information-nat-1347674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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