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Report: #1368109

Complaint Review: VALU-PASS - Maitland Idaho

  • Submitted:
  • Updated:
  • Reported By: Kathleen — Seattle Washington USA
  • Author Confirmed What's this?
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  • VALU-PASS Maitland, Idaho USA

VALU-PASS Global Travel Response from Valu-Pass? Maitland Florida

*Author of original report: Update

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I too fell into the Valu-Pass hell hole. I couldn't hear the recording and the live person had to come online and tell me what the recording just said/asked. I finally said, forget this! I told him I don't want it. Unfortunately, I had given him my debit card number, so they had me at that point. They charged me $4.95 anyway for the supposed $100 gift card I was supposed to get (but didn't). Now 12 days later, they hit my checking account for $29.95, the first month's payment. I called my bank the minute I discovered this (I'm now overdrawn) and filed a claim. The bank has stopped payment on future charges coming from this company, so hopefully I won't see any more charges. They are also reversing the overdrawn charge, which will take days. So I have $65 tied up until it gets reversed. Stay away from this company. I didn't call them. I was on hold for another company (magicJack, I think) and they answered and said because the wait time is so long, I'm eligible to receive this gift card. Bad mistake. I should have hung up at that point. I wish I had their address - I would file a complaint with the Consumer Protection Agency. I think I will send a letter to the Florida state attorney general's office. This has been going on for years and someone needs to stop them! One thing I should mention....I wrote an email to Valu-Pass for the first $4.95 charge and never got a response. Today I sent an email and got an automated response from Global Travel. They need to detach themselves from Valu-Pass if they aren't the actual company making these calls.

 

This report was posted on Ripoff Report on 04/17/2017 01:39 PM and is a permanent record located here: https://www.ripoffreport.com/reports/valu-pass/maitland-idaho/valu-pass-global-travel-response-from-valu-pass-maitland-florida-1368109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update

AUTHOR: - ()

POSTED: Monday, April 17, 2017

If anyone wants to file a complaint against Valu-Pass, here is the info:

Office of Attorney General
State of Florida
PL-01 The Capitol
Tallahassee, FL32399-1050

 

RE:  VALU-PASS
         1060 Maitland Center Commons, Suite 305
         Maitland, FL32751
         866-581-4705

Having found a phone number, I called Valu-Pass (they sure don't hide on the Internet...just Google Valu-Pass), and told them the situation. They said the telemarketers don't forward the entire conversation to them. If a telemarketer gets an OK, it doesn't matter if you later say no, they process it anyway. Regardless, I am sending a letter the the Florida Attorney General as well as the Consumer Protection Agency.

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