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Report: #1225781

Complaint Review: Vector Security - Nationwide

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  • Reported By: Elizabeth Blume — Kannapolis North Carolina USA
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  • Vector Security Nationwide USA

Vector Security Fairfax, Va 22030; phone 800-458-7194: Amanda agent for Vector One Spring day a few years ago a young girl with short shorts on appeared at our door with a glowing offer to install a new security system that was the best thing on the market. I had another security system, however, her offer seemed good and her scant dress was pleasing to my husbands eye. I was caring for my Mother who had been recently diagnosed with Ovarian Cancer. She was 84 years old. The system was installed and for several months it was very good. I decided to have the system installed in my Mother's home. On 9/11/2013 my Mother died and my Father died 12//24/2012. Our family worked to move and clean the residence. The account # 3363597 was paid monthly and in a timely manner. In October 2014, my husband Luke Blume spoke with someone regarding the home phone being disconnected. Per Vector, my husband was told that the cellular modem was available. (It had already been upgraded in our home). The house was on the market to be sold. This information was provided to the company. In settling the estates, I continued to pay the bill of $44.99 a month from the time the phone was disconnected until March 2015. Now remember, there had been no way for Vector to monitor from October 2014 until the date I requested cancellation on 3/20. I asked the company for consideration for a refund since I had made the mistake of paying them for months without service. The company sent a letter stating that the contract dated 6/24/2011 was for a five year period and in the terms of the agreement that the monitoring service would automaticall renew for successive one year term. The bill total due is in the amount of $632.86. I called the company and told them that my husband, Luke spoke with someone and we never agreed on a cellular option due to the fact that the house was on the market to be sold. Luke called Vector and explained this to them. The representative he spoke with told him that cellular was not even available in October 2014, even though it had already been installed at our residence. I called and requested consideration due to the fact that I had lost both of my parents in the spand of three months. They refused to consider any options. My husband called again and spoke with Leslie 877-300-4216 Ext 102. She made a generous offer for us to have another phone line installed and the contract would be extended for one year. Most phone companies require a one to two year contract. So, I have to get a phone line installed or pay an installation fee for cellular and pay the monthly fee in a house that is on the market to be sold. What is worse, when the house sells, I inherit the time on my contract. There is abolutely no reasoning with this company. They could care less about customer service. I tried to explain that I had paid for months by accident without service. They did not want to hear this. I would not recommend this company for anyone. The alarm at our residence has gone off twice without reason. When there is a customer concern, prepare for rude indignent conversation. Please, if you cannot help me stop this company from taking money from innocent people. I recommended the company to several of my friends and sadly they have had the same experience. Company Fairfax, Va. Nationwide

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An attractive female came to our home to introduce Vector Security. We had a security system at the time and we had considered an update. The girl was young, attractive and scantly dressed. This was appealing to my husband. We agreed to the system, it was installed and for the first few months it was fine. My Mother had been diagnosed with ovarian cancer and I was caring for her. I had the system installed in her residence.

My Mother and Father died three months apart in 2012. Our family had the task of cleaning out the house. In October 2014, we decided to take the landline out of the house prior to putting it on the market for sale. We had no idea the system was not working even though we had provided our cell phone numbers. 

My husband, Luke called the company in October and told them that the phone had been disconnected. They discussed the cellular option, however, it was not confirmed. We continued to pay the alarm company in timely fashion until March. We realized that we had been paying the bill, but had been told by someone that without cellular or a landline the house was not covered for security. I called and requested a refund on the months we had paid without service.The representative argued with me stating that my husband, Luke had been told in October 2014 that cellular was available (this is documented) and he replied that he would have to get back with them. My husband denies this and called a representative regarding this in March. He was told that cellular was not even an option in October 2014, however, it had been installed at our residence before October 2014.

Multiple attempts were made to find resolution. We received a letter from Casandra Casaldi, Accounting Representative dated 4/2/15 with a bill for $632.86 for account # 3363597. We had requested that the services be disconnected on 3/20. Rather than giving consideration and working in a negotiable manner, they are billing us for the full amount of the contract.

The contract in my deceased Mother's name states that her contract dated 6/24/2011 and the terms of your agreement state that it is for a period of five years and "After the inital term, the monitoring services will automatically renew fo rsuccessive one year term." Your agreement is in the initial contract office number 1-800-458-7194. Luke finally spoke with someone named Leslie on 4/16 and she agreed that we could put in another landline at the residence, pay $44.99 a month and when the house sales, Luke and I will have to assume the remainder of time on the contract by paying it off or transfer it to our home contract (We want to get rid of our system as soon as possible and are obligated until June 2016).

Most phone companies want a two year contract. So, we have to pay the installation fee for cellular or sign a two year contract and pay the monthly fee. There is no consideration that my Mother had hepatic encephalopathy and was dying at the time of the contract renewal. There was no consideration for the hardship that we are enduring by having to put a phone in and pay monthly (when we paid for months without service).

This is the worse company for customer service I have ever dealt with. In addition, we have had numerous "false alarms" at our residence with no reason. It is frightening. I just hope and pray that other elderly people do not have to go through this. They scam people with poor service. Deplorable!

This report was posted on Ripoff Report on 04/29/2015 02:29 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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