Verizon Online TOO BIG TO DO CUSTOMER SERVICE? Philadelphia, Pennsylvania

Here it is the year 2010, June 17th, at 11:48AM and I have just finished a called in to the billing department, and lo and behold I just spoke with Chris! I changed my regular service to FIOS since it appears that the package will be cheaper. GABRIEL GREVENSHUK from 20/20 COMPANIES to make the switch contacted me. He said that part of my package would be long distance, so I could then close the Sprint account - NO they would close it for me! I received another bill and then called Verizon and the person in billing assured me that there was indeed a switch over in her records. She said it takes a couple of months for the change to take effect and that I will be issued a refund by Sprint when this happens. Well another bill has come and I then called Sprint and found out that no changeover has been completed and Verizon did not contact them. I have now done this. Now here is the rub, I called Verizon and went through the system of messages and then connected by one person to FIOS, then to the BILLING DEPARTMENT, when I spoke to CHRIS. A more noxious and disrespectful person could not be found! I stopped him and asked him why he is being so combative with me when I am trying to be reasonable and just make an inquiry? He just started to be more anti-articulate, and when I asked him to explain the language that he was using, he made his reply even more opaque and not understandable. He only wanted to argue with me! A very nasty man, and I hung up on him during his mid sentence. I have since sent a message online and hope that the results will be better. I called and spoke to another person after I complained and they said they do not know why this was not done as requested and nothing about a third party (me) needing to contact SPRINT.  So I will be out two months of fees when I should not pay, yet I do not want to go through the hell many people go through when contacting customer service in this big impersonal dont care about their customers business! The use of customer SERVICE must be an insider joke? Because I read the descriptions in the thread I do not choose their automatic hell. Oh well, doesn't any corporation in America understand the concept of CUSTOMER SERVICE? Or, FAIRNESS for their CUSTOMER? Is it any wonder that people are growing to hate big business since it is an effect of a self-fulfilling policy that they have created?

One complainant suggested contacting THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988 with a complaint about this company.

From this customer:

ATTENTION ALL VERIZON CUSTOMERS. IF YOU ARE MISTREATED IN ANY WAY,FLOOD THE PRESIDENTIAL APPEAL HOTLINE AT 1-800-483-7988. THIS WILL PISS THE COMPANY OFF AND GET YOU BETTER SERVICE HOPEFULLY. IF THIS DOESNT WORK, I SUGGEST YOU SWITCH PHONE PROVIDERS AS SOON AS POSSIBLE. AND BY THE WAY,VERIZON WILL BE ON STRIKE ON AUGUST SECOND OF THIS YEAR. VERIZON IS TRULY SCUM