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Ripoff Report | Video Professor Review - Centreville, Virginia
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Report: #458495

Complaint Review: Video Professor - Centreville Virginia

  • Submitted:
  • Updated:
  • Reported By: Centreville VA Virginia
  • Author Confirmed What's this?
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  • Video Professor 13229 Maple Creek Ln Centreville, Virginia U.S.A.

Video Professor I was told that I would be charged 6 for a video lesson and then just 2 weeks later I was charged 190 Centreville Virginia

*Consumer Comment: I hope you really do sue.

*Consumer Comment: Be very careful

*UPDATE Employee: V.P. Response

*Consumer Suggestion: Sorry to tell you but...

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I never got any thing from the video professor and I called them and they say you have to return in 2 weeks. First they cheated and never it was written any where on the internet form that I will be charged with 190 when I signed up on the internet.

It may be on the enclosed mail but I don't know. But this is a d**n cheating.

I will never buy any thing from these guys and I will tell every one that I know not get into these offers.

Centreville VA, Virginia

This report was posted on Ripoff Report on 06/04/2009 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/video-professor/centreville-virginia-20120/video-professor-i-was-told-that-i-would-be-charged-6-for-a-video-lesson-and-then-just-2-we-458495. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Consumer Comment

I hope you really do sue.

AUTHOR: Arbroker - (U.S.A.)

POSTED: Friday, July 10, 2009

I'm no attorney, but I think they could be brought up on charges of mail order fraud for not giving a "timely" refund for products returned within 30 days regardless of their order and refund policies.

It may be easier to just file charges against them, but if you can win a class action suit against them, that would be better since it would cost them more money.

I'll be glad to be a witness against them. I filed a ripoff report from Lonoke, AR about a week ago.

I'd love to see them pay for some of the emotional pain and financial loss they are responsible for.

They are preying on the poor and have a system in place to punish people who don't buy or want a refund.

Its wrong.


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#3 Consumer Comment

Be very careful

AUTHOR: Jennifer - (U.S.A.)

POSTED: Monday, June 15, 2009

I returned my Video Professor via UPS 2nd Day Air with signature confirmation. (I have back-ups including tracking information). It was received by Video Professor on 5-14-09.
I called to check on my refund and was told that I would receive refund in 21 BUSINESS DAYS. I called two weeks later to verify the information. Again, I was told 21 BUSINESS DAYS.
After the 21st business day- I called as I still had not received my refund. I was told that somehow their system missed it. (I find that unreliable information as a web search I completed showed over 250 compaints regarding the exact same issue.)
I was told that they would escalate my refund process (mind you, by this time- I should have already received my refund), and I would receive a refund within 7-10 business days. I asked for a supervisor. I understand payment gateways, etc. I know that when a customer has a card charged- all the company needs to do is to go back into that customer's transaction and push a button that says refund, select a refund amount and it is done. (Although it may take a few days to show up on the customer's financial records.)
When I spoke with the supervisor, I explained that I could report them to the BBB (I work directly with all US and Canadian Offices). The supervisor told me that if I did that it would delay my refund by 30-60 days. Now they started resorting to blackmail.
They have my money and I have no product. I followed their rules/regulations. I was informed by two of their employees that I would have said refund in 21 BUSINESS DAYS. Guess what??? I still don't have it. I have reported them and am filing a class action lawsuit against Video Professor. I have an excellent job and this is simply about principal.
Of which, this company has none.

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#2 UPDATE Employee

V.P. Response

AUTHOR: Anne - (U.S.A.)

POSTED: Monday, June 08, 2009

V.P. is eager to help our customers with their concerns. Please contact our Executive Customer Assurance Department directly at (800) 500-1183. You will be responded to within one business day.

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#1 Consumer Suggestion

Sorry to tell you but...

AUTHOR: Dee - (U.S.A.)

POSTED: Thursday, June 04, 2009

I copied this right from their home page:

IMPORTANT INFORMATION: ANY TWO of the three computer tutorial CD-ROMs are yours free without further obligation, PERIOD. Take 10 days to decide if you want to keep the complete set of CDs. After your 10-day free trial, if you decide to keep the complete set, we'll conveniently bill your credit card just $189.95. Or simply call our customer care number at
1-800-519-4110 if you decide to return any one of the lessons. You will be charged nothing more and get to keep two computer learning CD-ROMS! You can also return everything within 10 days and receive a full Shipping and Processing refund upon your request. Click here to learn more about this offer.

*Pay up to $6.95 (or $8.51 USD in Canada) for shipping & processing.

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