VIVID SEATS Jerry BednyakEric Vassilatos VIVID SEATS sold FRAUDULENT ticket and stole our money almost $400 Phoenx Illinois

My husband is active military, we have 8 childrent. He was home from assignment for our anniversary weekend so I decided to plan a special weekend away for us to celebrate. I purchsed tickets well in advance to Dave Chapelle through vivid seats and paid almost $400 for great seats up front. They emailed my my tickets, I printed them off to bring with us the night of. That weekend of we stayed in a nice resort and had fancy dinner reservations then on to the show. We drove down town, found parking, walked about half a mile, and stood in line. When we got to the attendant she scanned our tickets and said we could not enter but directed us to the box office. At the window they took our ID and tickets. When they came back they said that vivid seats had sold us fraudulent tickets, they were under someone elses name and we could not enter the event. They were sold out completely so we could not purchase any other tickets that night. They recommended we call our credit card company to have them reverse the charges because we got scammed.

After calling our credit card company, we also called vivid seat to complain and ask them how this could happen as their website clearly states that they guarantee every ticket 100%. They didn't guarantee ours!! They sent us an email to file a complaint but we never heard back from them after many calls and emails. Finally about a week later I was able to get ahold of a very rude customer service agent who said she could not discuss any information with me regarding my disput because we had called our credit card company... What the $#&@. They ruined my anniversary weekend, scammed money from me, and couldn't give me any answers.

This is a crap company, and Eric and Jerry scammed me and my husband from a weekend of memories and $400. They stranded us at the box office. Whoever they have as their customer service manager needs to be fired. If their not giving Legendary customer service their not up to par and will not have customers coming back. All me and my husband really wanted was to go see Dave Chapelle. I will never trust this company again, I will never buy from vivid seats again. Do not believe what their website says, there is no guarantee you will be buying legit tickets. Run from this company. Buy directly from ticket master and feel safe.