Vonage Ripoff poor quality poor service issues with refunds Holmdel New Jersey

Hi Todd. While I don't use Vonage, I do use one of the other VOIP companies and they all work basically the same. Lingo sent me the equipment and while I could hear others great, they couldn't hear me a lot of the time. This sounds similar to what you had happen.

It had nothing to do with the VOIP service and everything to do with my cable modem. I still had an older one and it wasn't able to handle the increased bandwidth the cable companies have given to their customers over the past year and that is required for good VOIP calls.

As soon as we purchased a new modem the phone problems totally disappeared and the sound quality in and out going is great. No more packet loss and both internet and phone work much better. I can call anywhere in the USA, Canada or Western Europe for 22 bucks a month. Can't beat that price!

I'm thinking that could be what is behind the problems you had when you tried VOIP. I'm not saying Vonage is a good company, I've read too much on them here on ROR, but your case I think will go back to a modem that is too old and not the VOIP service itself.

It's probably too late for you to get this information, as it seems you have gone on to another company for your land line. Maybe this info will help someone else though that just got their VOIP service, if they encounter the same problems.

While it seems Lingo and Cox Cable knew what I needed to fix the problems I encountered at first, judging by all the posts here about Vonage, they are not telling their customers how to fix the problems by renting or buying a new modem. This oversight is giving them a very bad name in the business and I'd never consider using them.

Hi Todd. While I don't use Vonage, I do use one of the other VOIP companies and they all work basically the same. Lingo sent me the equipment and while I could hear others great, they couldn't hear me a lot of the time. This sounds similar to what you had happen.

It had nothing to do with the VOIP service and everything to do with my cable modem. I still had an older one and it wasn't able to handle the increased bandwidth the cable companies have given to their customers over the past year and that is required for good VOIP calls.

As soon as we purchased a new modem the phone problems totally disappeared and the sound quality in and out going is great. No more packet loss and both internet and phone work much better. I can call anywhere in the USA, Canada or Western Europe for 22 bucks a month. Can't beat that price!

I'm thinking that could be what is behind the problems you had when you tried VOIP. I'm not saying Vonage is a good company, I've read too much on them here on ROR, but your case I think will go back to a modem that is too old and not the VOIP service itself.

It's probably too late for you to get this information, as it seems you have gone on to another company for your land line. Maybe this info will help someone else though that just got their VOIP service, if they encounter the same problems.

While it seems Lingo and Cox Cable knew what I needed to fix the problems I encountered at first, judging by all the posts here about Vonage, they are not telling their customers how to fix the problems by renting or buying a new modem. This oversight is giving them a very bad name in the business and I'd never consider using them.

Hi Todd. While I don't use Vonage, I do use one of the other VOIP companies and they all work basically the same. Lingo sent me the equipment and while I could hear others great, they couldn't hear me a lot of the time. This sounds similar to what you had happen.

It had nothing to do with the VOIP service and everything to do with my cable modem. I still had an older one and it wasn't able to handle the increased bandwidth the cable companies have given to their customers over the past year and that is required for good VOIP calls.

As soon as we purchased a new modem the phone problems totally disappeared and the sound quality in and out going is great. No more packet loss and both internet and phone work much better. I can call anywhere in the USA, Canada or Western Europe for 22 bucks a month. Can't beat that price!

I'm thinking that could be what is behind the problems you had when you tried VOIP. I'm not saying Vonage is a good company, I've read too much on them here on ROR, but your case I think will go back to a modem that is too old and not the VOIP service itself.

It's probably too late for you to get this information, as it seems you have gone on to another company for your land line. Maybe this info will help someone else though that just got their VOIP service, if they encounter the same problems.

While it seems Lingo and Cox Cable knew what I needed to fix the problems I encountered at first, judging by all the posts here about Vonage, they are not telling their customers how to fix the problems by renting or buying a new modem. This oversight is giving them a very bad name in the business and I'd never consider using them.

Hi Todd. While I don't use Vonage, I do use one of the other VOIP companies and they all work basically the same. Lingo sent me the equipment and while I could hear others great, they couldn't hear me a lot of the time. This sounds similar to what you had happen.

It had nothing to do with the VOIP service and everything to do with my cable modem. I still had an older one and it wasn't able to handle the increased bandwidth the cable companies have given to their customers over the past year and that is required for good VOIP calls.

As soon as we purchased a new modem the phone problems totally disappeared and the sound quality in and out going is great. No more packet loss and both internet and phone work much better. I can call anywhere in the USA, Canada or Western Europe for 22 bucks a month. Can't beat that price!

I'm thinking that could be what is behind the problems you had when you tried VOIP. I'm not saying Vonage is a good company, I've read too much on them here on ROR, but your case I think will go back to a modem that is too old and not the VOIP service itself.

It's probably too late for you to get this information, as it seems you have gone on to another company for your land line. Maybe this info will help someone else though that just got their VOIP service, if they encounter the same problems.

While it seems Lingo and Cox Cable knew what I needed to fix the problems I encountered at first, judging by all the posts here about Vonage, they are not telling their customers how to fix the problems by renting or buying a new modem. This oversight is giving them a very bad name in the business and I'd never consider using them.