Vonage, Vonage ripped me off. When I signed up they aggred to not charge me a disconnect fee. When i disconnected they charged me a fee. Holmel new jersey

This is to memorialize the conversation I had with Melissa at 888 580 4020 ext 23178 yesterday. She offered a full refund if I returned the equipment. I said fine, if Vonage paid for the shipping. She refused. Shipping would cost about $14. I told her I was very upset at the terrible phone service and lost thousands of dollars in business due to the fact the phone service was very often interrupted and I refused to spend another dime related to Vonage. I let her know that I would be filing complaints with all governing agencies and more.

Yesterday I filed several complaints (FCC, PUC, CA Attorney General); today I will be writing letters to my elected officials. Rather than paying for the shipping, she decided on behalf of Vonage, that it was a better decision to not try to satisfy a very upset Vonage customer. When I asked her for a supervisor or someone above her that would listen to reason, she said she was the highest in the company other than the CEO and refused to escalate the matter. I would ask that this entire complaint be distributed to the Board of Directors. If you won't, I will. These messages are being copied and saved for all future use.

Additionally, I have asked your investor relations department for the names of the brokerage firms that cover your stock. So far this has not been answered. (I own your stock through one of my companies).I will take this as far as I have to. Considering the problems I and others have had with Vonage, it is no wonder the stock is trading at $ 1.90. Copies of this will be posted online at ripoffreport.com as well as other blog spots online.

This is to memorialize the conversation I had with Melissa at 888 580 4020 ext 23178 yesterday. She offered a full refund if I returned the equipment. I said fine, if Vonage paid for the shipping. She refused. Shipping would cost about $14. I told her I was very upset at the terrible phone service and lost thousands of dollars in business due to the fact the phone service was very often interrupted and I refused to spend another dime related to Vonage. I let her know that I would be filing complaints with all governing agencies and more.

Yesterday I filed several complaints (FCC, PUC, CA Attorney General); today I will be writing letters to my elected officials. Rather than paying for the shipping, she decided on behalf of Vonage, that it was a better decision to not try to satisfy a very upset Vonage customer. When I asked her for a supervisor or someone above her that would listen to reason, she said she was the highest in the company other than the CEO and refused to escalate the matter. I would ask that this entire complaint be distributed to the Board of Directors. If you won't, I will. These messages are being copied and saved for all future use.

Additionally, I have asked your investor relations department for the names of the brokerage firms that cover your stock. So far this has not been answered. (I own your stock through one of my companies).I will take this as far as I have to. Considering the problems I and others have had with Vonage, it is no wonder the stock is trading at $ 1.90. Copies of this will be posted online at ripoffreport.com as well as other blog spots online.

This is to memorialize the conversation I had with Melissa at 888 580 4020 ext 23178 yesterday. She offered a full refund if I returned the equipment. I said fine, if Vonage paid for the shipping. She refused. Shipping would cost about $14. I told her I was very upset at the terrible phone service and lost thousands of dollars in business due to the fact the phone service was very often interrupted and I refused to spend another dime related to Vonage. I let her know that I would be filing complaints with all governing agencies and more.

Yesterday I filed several complaints (FCC, PUC, CA Attorney General); today I will be writing letters to my elected officials. Rather than paying for the shipping, she decided on behalf of Vonage, that it was a better decision to not try to satisfy a very upset Vonage customer. When I asked her for a supervisor or someone above her that would listen to reason, she said she was the highest in the company other than the CEO and refused to escalate the matter. I would ask that this entire complaint be distributed to the Board of Directors. If you won't, I will. These messages are being copied and saved for all future use.

Additionally, I have asked your investor relations department for the names of the brokerage firms that cover your stock. So far this has not been answered. (I own your stock through one of my companies).I will take this as far as I have to. Considering the problems I and others have had with Vonage, it is no wonder the stock is trading at $ 1.90. Copies of this will be posted online at ripoffreport.com as well as other blog spots online.

This is to memorialize the conversation I had with Melissa at 888 580 4020 ext 23178 yesterday. She offered a full refund if I returned the equipment. I said fine, if Vonage paid for the shipping. She refused. Shipping would cost about $14. I told her I was very upset at the terrible phone service and lost thousands of dollars in business due to the fact the phone service was very often interrupted and I refused to spend another dime related to Vonage. I let her know that I would be filing complaints with all governing agencies and more.

Yesterday I filed several complaints (FCC, PUC, CA Attorney General); today I will be writing letters to my elected officials. Rather than paying for the shipping, she decided on behalf of Vonage, that it was a better decision to not try to satisfy a very upset Vonage customer. When I asked her for a supervisor or someone above her that would listen to reason, she said she was the highest in the company other than the CEO and refused to escalate the matter. I would ask that this entire complaint be distributed to the Board of Directors. If you won't, I will. These messages are being copied and saved for all future use.

Additionally, I have asked your investor relations department for the names of the brokerage firms that cover your stock. So far this has not been answered. (I own your stock through one of my companies).I will take this as far as I have to. Considering the problems I and others have had with Vonage, it is no wonder the stock is trading at $ 1.90. Copies of this will be posted online at ripoffreport.com as well as other blog spots online.

***This is a letter that I sent to the Board of Directors of Vonage****

This is to memorialize the conversation I had with Melissa at 888 580 4020 ext 23178 yesterday. She offered a full refund if I returned the equipment. I said fine, if Vonage paid for the shipping. She refused. Shipping would cost about $14. I told her I was very upset at the terrible phone service and lost thousands of dollars in business due to the fact the phone service was very often interrupted and I refused to spend another dime related to Vonage. I let her know that I would be filing complaints with all governing agencies and more. Yesterday I filed several complaints (FCC, PUC, CA Attorney General); today I will be writing letters to my elected officials. Rather than paying for the shipping, she decided on behalf of Vonage, that it was a better decision to not try to satisfy a very upset Vonage customer. When I asked her for a supervisor or someone above her that would listen to reason, she said she was the highest in the company other than the CEO and refused to escalate the matter. I would ask that this entire complaint be distributed to the Board of Directors. If you won't, I will. These messages are being copied and saved for all future use. Additionally, I have asked your investor relations department for the names of the brokerage firms that cover your stock. So far this has not been answered. (I own your stock through one of my companies).I will take this as far as I have to. Considering the problems I and others have had with Vonage, it is no wonder the stock is trading at $ 1.90. Copies of this will be posted online at www.ripoffreport.com as well as other blog spots online.
**************Be very wary of vonage. *******************They were never able to figure out why people calling me within my own area code were never able to reach me. Callers always received a message saying the phone was out of service. it makes it sound like my phone was disconnected for non payment. Not a good impression to leave for people you rare trying to business with.

I filed complaints with the FCC, PUC, and am getting ready to write my congressmen and file more complaints against Vonage. Melisa from the Executive response team contacted me and offered a refund but I would have to pay for shipping for the equipment supplied (probably $14). I told them forget it unless they paid for it. She said she wouldnt do it. She would rather I keep sending letters complaing about them. These people are crooks and worse yet they know it. If you use their services....beware! The service is no good and either is the company.

I filed complaints with the FCC, PUC, and am getting ready to write my congressmen and file more complaints against Vonage. Melisa from the Executive response team contacted me and offered a refund but I would have to pay for shipping for the equipment supplied (probably $14). I told them forget it unless they paid for it. She said she wouldnt do it. She would rather I keep sending letters complaing about them. These people are crooks and worse yet they know it. If you use their services....beware! The service is no good and either is the company.

I filed complaints with the FCC, PUC, and am getting ready to write my congressmen and file more complaints against Vonage. Melisa from the Executive response team contacted me and offered a refund but I would have to pay for shipping for the equipment supplied (probably $14). I told them forget it unless they paid for it. She said she wouldnt do it. She would rather I keep sending letters complaing about them. These people are crooks and worse yet they know it. If you use their services....beware! The service is no good and either is the company.