Report: #273267

Complaint Review: Vonage - Holmdel New Jersey

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Submitted: Sat, September 08, 2007
Updated: Sat, September 08, 2007
Reported By: — Carlisle Ohio

Author Confirmed

Why?

Vonage www.vonage.com Holmdel, New Jersey U.S.A.

Phone: 732-528-2600
Web:
Category: Telephone Companies

Vonage Switched service but account not "canceled" when # was moved & continued to be billed for service not used Holmdel New Jersey

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I moved my phone service to another company at the end of April 07 and the phone number was "ported" shortly after. Although I stoped using the Vonage service I continued to be billed for 5 months because I didn't "close my account."

The Vonage representative proceeded to repromand me on the phone for not catching the charges sooner and calling in to close the account when I switched carriers. I received 1 credit for September and they officially closed the account but was refused reimbursment by their billing department for over $120 in charges from May through August; what a RIP!!!

I'm hoping that Clark Howard can help and have an e-mail into his legal team for advice.

Ohio resident
Carlisle, Ohio
U.S.A.

This report was posted on Ripoff Report on 09/08/2007 09:37 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/holmdel-new-jersey/vonage-switched-service-but-account-not-canceled-when-was-moved-continued-to-be-bill-273267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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