Complaint Review: Vonage
Vonage not stop billing me. The are terrible I cancelled service since they don't work with newer routers and now the won't stop billing me Holmdel New Jersey
*UPDATE Employee: Cancellation Dispute
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I cancelled service with Vonage because their service would not work with any of my routers. Their telephone service only works on old router technology. I scontacted customer support several times to have fixed and they were unable to do so.
I then ported my number to another company and cancelled service.
They continued to bill me.
I called and cancelled again. They told me theat I never canceled and said I had to pay another month.
They charged me for the other month and then continued to bill me another month. I called them and they said the same thing. So they billed me for 2 more months.
Now they have done the same thing. SO I cancelled 5 months ago but they say I never did.
I havent had an active phone number with vonage for 6 months and before that the system never made or received a single call.
I have paid over $1000 to them for a service that doesn't work
This report was posted on Ripoff Report on 05/31/2015 03:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/internet/vonage-not-stop-billing-me-the-are-terrible-i-cancelled-service-since-they-dont-work-wi-1232534. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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