VONTAGE NIGHTMARE! Cary North Carolina

I am in a total state of disbelief! I have fullfilled my year contract with this company, and I no longer need their service.

However, when I tried to cancel they told me I actually had to pay one more month to fullfill me contract.

I knew this was not correct, however, I did go ahead and pay them for one more month.

I called again this month to cancel and I was told once again that I had to pay one more month as this was necessary to fullfill my year's contract.

I was angry before I called them as they put me through a rediculas cancellation the last time that didnt work. Now, I am getting fureous!

I know they are lying as I know when I took out the contract with them.

I told the customer service that I wanted to speak to her manager and she told me she was the manager... LOL what a laugh. I told her I didn't care what she was she better let me talk to someone right now!

She kept telling me she would give me a FREE month service and them my contract would be up and then I could cancel.

I told her I didn't want her free months service and just cancel my account. I (using some choice words now)

She kept repeating herself and trying to tell me she was doing me "A FAVOR"!

I told her I was the customer I was the one doing them a favor for ever have given them my business in the first place. (I AM IN SALES MYSELF)

I finally ask her if I took her free month of service if I would have to call back AGAIN!!! and go through all this hassle. She said yes.....

And she gave me this magic number to suposable call....

I am going to report them to the FCC right now and BBB and I will call them the next day after my free month begins.

I hate to get a lawyer, but I surely will if I have too. I would much rather pay for a lawyer than to ever pay these crooks one cent.

Be sure to fight this company as we MUST get them out of business.

Cheryl
Danville, Virginia
U.S.A.