Report: #1356434

Complaint Review: Wal-Mart family Mobile

  • Submitted: Thu, February 16, 2017
  • Updated: Thu, February 16, 2017
  • Reported By: Mike — Noblesville Indiana USA
  • Wal-Mart family Mobile


Wal-Mart family Mobile T-Mobile Paying for service even though the service is off! Noblesville IN - Indiana

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I have had this service for years now; though unutil recently I had never had an issue.  Now, serveral times due to cash flow and health reason, I have paid my account later than normal.  I get that if you do not pay, any company will shut off your services, but how can anybody get charged for not having service; not using your service; and when you service is shut-off, you still get charged by that carrier even though you are not using or able to use that service?  I called Wal-Mart Family Mobile about this today as I had just returned and paid my bill to restore my cell phone service.  I paid this last week (2/8/17), paid in full and all was good, until I attempted to use my phone this morning.  No service; interrupted because I had not paid my bill!  

I was on the phone with somebody that simply did not answer my issue, which was and is "If I am shut off for non-payment , even though I was not using this cell for any reason, paid to have it restored and active, then get shut off 7...count them...7 days later for nearly as much as my entire monthly service is costly me for "non-payment" and only 1 day late to pay, why as I shut off for non-payment and for not using the phone for the entire month before your billing date?"  Her reply was "because you have to call us and report that you are not going to use the phone."  Which does not make sense because it was OFF!  These people can not understand what is going on and it is even worse when you can not understand what they are saying as you attempt to give them the facts and have your payment and useage info directly in front of you.  

You simply get the run-a-round and its rediculous.  I have a great payment history with them, as with the majority of my services, etc, and nearly never run later than due dates.  However, the issue is not me here, it is Wal-Mart Family T-Mobile.  So, for the record, needing to take my phone with me today as I go about my business, needing service to stay in touch with countless individuals, I have to pay this fee to restore service until I can find a carrier that i can trust and thatis not going to happen because ever carrier has their issues.  Being charged for NOT USING a service is as bad as having it, but what are we consumers going to actually do about it?  I give in and up...for now.

This report was posted on Ripoff Report on 02/16/2017 08:14 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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