Complaint Review: Wal-Mart Family Mobile
Wal-Mart Family Mobile Tracfone Own your phone, No contract, BYOP but we will lock it if you don't stay with us Miami Florida
*Author of original report: So I got an email from Corporate and a response to my reply
*Author of original report: LOL Tracfone wants to help?
*UPDATE Employee: Wal-Mart Family Mobile Tracfone Own your phone, No contract, BYOP but we will lock it if you don't stay with us Miami Florida
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I became a customer of Walmart Family Mobile on October 10, 2016. I purchased a LG K7 cell phone from walmart the one at this address https://www.walmart.com/ip/Walmart-Family-Mobile-LG-K7-Prepaid-Smartphone-with-Camera/50658531 for $59 I owned the phone outright it was a prepaid ohone for non contract usage. I chose Walmart Family Mobile after looking into all cellular phone company unlocking policies. As of October 12, 2016 Walmart Family Mobile had a policy that the phone I purchased was not locked to their service as a matter of fact is is actually branded a T-Mobile phone. I chose this particular phone because of the features and capabilites along with Walmart Family Mobiles exceptional unlocking policy.
I believe if you OWN a phone and you are not under contract then you should indeed OWN your phone. In June of 2017 I began to experience issues with the previously stellar service. I was receiving notices that my text messaging was blocked even though my billing period was no where near due for renewal after repeated calls to customer service in which I learned that Tracfone had taken over I decided it was time to move on.
I purchased a T-mobile sim card with prepaid service to use with my tmobile phone because I had been told when I bought the phone that if I ever wanted to switch that would be the easiest to do since it was indeed a t-mobile phone. At this time I found the phone was locked. I called T-mobile to double check that I hadn't done something wrong and they said it was locked via the IMEI of the phone to the previous carrier. I called Walmart family mobile and requested that my phone be unlocked. I was told by a TRACFONE rep that my phone was not eligible because I was required to be with them for one year. I asked them how that was so since I was a walmart family mobile customer and their policy was 40 days, I own my phone, I am not under contract, and I can not be forced to use a service that is not providing me with service that actually worked. Not to mention that locking a phone that they had no rights to was not a good way to retain customers.
Tracfone has esentally stollen my phone from me. Leaving me without communication abilities. I have a debilitation disease and suffer from hemiplegic migraines and dangerous seizures, I am on a very limited income and they are hampering my ability to contact my doctors and help in the even of an emergency. This comany is getting away with theivery. I OWN my phone. I never chose to be a tracfone customer. They have no right to lock a phone that does not belong to them and is not contracted to their service. It even says in their system that it is a BYOP.
Every time I have called back I have gotten a different response ranging from,
1. You do not appear in our system, you have never had service with us (LOL)
2. We show that is a BYOP we did not lock it someone else did (never been used with another company bought, and activated at Walmart on the same day)
3. Hanging up on me.
4. We don't care there is nothing you can do. You have to pay us for a year.
5. We bought Walmart Family Mobile that means it's our rules now and our rules say one year.
6. It doesn't matter if you have a contrat or not if you use our service then we lock your phone you should read the terms. (again I joing under Walmart Family Mobile who clearly had terms of 40 days posted which have now been oblitereated from the website by tracfone)
This report was posted on Ripoff Report on 06/26/2017 03:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart-family-mobile/nationwide/wal-mart-family-mobile-tracfone-own-your-phone-no-contract-byop-but-we-will-lock-it-if-1381442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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