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Ripoff Report | Walgreens Pharmac Review - Belleville, Michigan
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Report: #139099

Complaint Review: Walgreens Pharmacy - Belleville Michigan

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  • Updated:
  • Reported By: Belleville Michigan
  • Author Confirmed What's this?
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  • Walgreens Pharmacy Belleville, Michigan U.S.A.

Walgreens Pharmacy, scott Ripoff Thinks he is a Doctor!! Belleville Michigan

*Consumer Comment: Our Rights

*Consumer Comment: Our Rights

*Consumer Comment: Medical Doctors vs. Pharmacists

*Consumer Comment: Scott was right

*Consumer Comment: Language You Can Understand

*Consumer Comment: Just a thought....

*Consumer Comment: you're exaggerating paul

*Consumer Comment: Tisk Tisk Tisk Pauly Buddy Boy.....

*Author of original report: Because you all stick toghether like A pack of rats, and you are all rats

*Consumer Comment: Paul's attitude reflects typical, ignorant society

*Consumer Comment: You cannot complain if he contacts your doctor

*Consumer Suggestion: Privacy Rights

*Consumer Suggestion: in pharmacy school and I agree with you, Need more information

*Consumer Comment: Sure, Paul... The customer is always right!

*UPDATE Employee: Au Contraire. not one dam thing that a pharmacist can do

*Consumer Comment: Right on Paul. The customer is always right

*Author of original report: Just Fill the medication

*UPDATE Employee: John, I am sorry my responses were received as such

*Consumer Comment: Mandi How come you are the only one who is right?

*UPDATE Employee: Walgreens as a whole cannot be blamed for a few lousy employees

*Consumer Comment: There is something wrong in Walgreen

*UPDATE Employee: pharmacist are doctors...

*Consumer Comment: PAUL, BE CAREFUL ABOUT DOING THAT...

*Consumer Comment: Well Let's See I wonder if by chance you forgot to call your doctor

*Author of original report: EVERYBODY WANT TO BE A DOCTOR........BUT NOBODY WANTS TO GO TO SCHOOL............

*Consumer Comment: THE PHARMACIST MAY HAVE HAD A VALID REASON NOT TO REFILL YOUR MEDICATION

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Well lets see. Every month I get my perscription filled. Same time every Month. Well the pharmacist SCOTT took it upon himself to play doctor and not fill my medication. I have severe Hypertension. The doctor gave me a different medication to try. So I tried it for a minth in a half. The medication was not working well so I called scott to get the other medication filled which I had refills on. And big bad scott took it upon hinself not to fill it. I wonder where wal-Greens gets these people fron The county Jail.

Paul
Belleville, Michigan
U.S.A.

This report was posted on Ripoff Report on 04/16/2005 02:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/walgreens-pharmacy/belleville-michigan-48111/walgreens-pharmacy-scott-ripoff-thinks-he-is-a-doctor-belleville-michigan-139099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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26Consumer
0Employee/Owner

#26 Consumer Comment

Our Rights

AUTHOR: Vickie - (U.S.A.)

POSTED: Friday, June 23, 2006

The wonderful thing about America? We as consumers have the right to chose. If I dont like the service and if I dont like the employee's,or they gave bad service and yes even if I think that the employee is trying to make decisions about my health care? You have the RIGHT to move on to somewhere else to fill your meds.

Now you can do this quietly and without fanfare or if you think you can save someone some time or trouble that this has cost you then by all means use that right that you have and find out what the policy is and file a complaint to whomever can make the most of it.

These days there are drug stores on every corner and even in gas stations across America and even though Walgreens may run a monoply on the 365 days a year " We never close" with a little driving you can find another one as willing to serve you as they were not!

Please use your right to move on and find someone that pleases you and makes the service you would expect from this type of business up to your standards but before you go file that complaint so your experience is at least seen by somoene in authority and made record for future reference in case this same person maybe be on the verge of getting the can but maybe they dont have enough valid on paper complaints to do so?

All too many times for one reason or another we tend to stick to the familiar and even though we are not satisfied with our customer service we wont do anything about it.

Use your right to chose and your rights as a consumer to come here and file a complaint but all of that is nothing if you do not let the business know your not satisfied with the service.

By the way as a Nurse of 20 od years I certainly hope YOU notified your Doctor that the meds he gave you on a trial basis did not work so he has some idea of what is going on in case you should show at the ER with hypertension complications.

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#25 Consumer Comment

Our Rights

AUTHOR: Vickie - (U.S.A.)

POSTED: Friday, June 23, 2006

The wonderful thing about America? We as consumers have the right to chose. If I dont like the service and if I dont like the employee's,or they gave bad service and yes even if I think that the employee is trying to make decisions about my health care? You have the RIGHT to move on to somewhere else to fill your meds.

Now you can do this quietly and without fanfare or if you think you can save someone some time or trouble that this has cost you then by all means use that right that you have and find out what the policy is and file a complaint to whomever can make the most of it.

These days there are drug stores on every corner and even in gas stations across America and even though Walgreens may run a monoply on the 365 days a year " We never close" with a little driving you can find another one as willing to serve you as they were not!

Please use your right to move on and find someone that pleases you and makes the service you would expect from this type of business up to your standards but before you go file that complaint so your experience is at least seen by somoene in authority and made record for future reference in case this same person maybe be on the verge of getting the can but maybe they dont have enough valid on paper complaints to do so?

All too many times for one reason or another we tend to stick to the familiar and even though we are not satisfied with our customer service we wont do anything about it.

Use your right to chose and your rights as a consumer to come here and file a complaint but all of that is nothing if you do not let the business know your not satisfied with the service.

By the way as a Nurse of 20 od years I certainly hope YOU notified your Doctor that the meds he gave you on a trial basis did not work so he has some idea of what is going on in case you should show at the ER with hypertension complications.

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#24 Consumer Comment

Medical Doctors vs. Pharmacists

AUTHOR: Barbara - (U.S.A.)

POSTED: Friday, June 23, 2006

As a former pharmacy tech and girlfriend of a pharmacist, I had to speak out in defense of what a pharmacist does. My boyfriend often has to contend with the "you're so smart, why didn't you just become a Doctor"...meaning medical physician, because he is a Doctor of Pharmacy...and it is highly annoying to him. People would be SHOCKED to find out how little their doctors know about proper dosage of meds...and that is not meant as insult to them, it just is not their specialty...for instance, you wouldn't want a foot doctor to remove your appendix. All day long, pharmacies get phone calls from doctors to get proper dosage information from the pharmacist before they write prescriptions. Also, anyone who would belittle the profession probably hasn't considered that every hospital has head pharmacists and pharmacists who specialize in different kinds of illnesses on staff to oversee the medications given to patients. That is their job, their specialty, and they are paid VERY well for it...so I find it ignorant to assume a pharmacist is a wanna-be doctor.

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#23 Consumer Comment

Scott was right

AUTHOR: Jamie - (U.S.A.)

POSTED: Thursday, June 01, 2006

He very well could have saved Paul a trip to the ER or his life, but Paul is smarter then the Pharmacists so that doesn't matter.

I have dealt with Walgreens for all of my families prescriptions for about 6 years now and no complaints.

The reason the other pharmacy filled your prescription is because they did not have the same info that Walgreens had about the other med you were already taking.

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#22 Consumer Comment

Language You Can Understand

AUTHOR: Jennifer - (U.S.A.)

POSTED: Thursday, June 01, 2006

Since you think the Pharmacists are just too stupid to become doctors, let me put this in language you might understand. Why did you become a Civil Engineer as opposed to say an Aerospace Engineer or Industrial Engineer or Biomedical Engineer? According the the US Dept of Labor, those fields of Engineering are higher paying so why? Couldn't make it in one of those fields or is it because Civil Engineering was your niche? I assume it was your niche, where you "fit" into the Engineering world.

It's the same for Pharmacists, Nurses, etc. It was their niche in the medical field. Where they thought they could do the most good and where they felt comfortable and fulfilled. Both my sisters are nurses, yet they are two completely different types of nurses. One is a staff nurse on a Cardio-Thoracic unit and one, a PhD (doctor) is an Oncology nurse specializing in cancer pain. Is the former too stupid to do what the latter does? No, but that is the type of Nursing she prefers. The latter is a well respected lecturer and educator who lectures and teaches in addition to her full time job but has no desire to be a staff nurse. Yet, neither of them can do what Sherri in Piedmont can do. They cannot write prescriptions. All these wonderful ladies chose their "niches" in Nursing.

I try to always use the same Pharmacy so they have my history. I once presented a prescription for Antibiotics to my Pharmacist. She called me aside and said she felt very uncomfortable about filling the prescription because it was for a very powerful medication with a lot of side effects. She knew my history of side effects to other medications. She said she knew of several others that would be better so she called my doctor and got him to prescribe one of those. Cleared up my sinus infection without all the side effects...worth it to me!

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#21 Consumer Comment

Just a thought....

AUTHOR: Michelle - (U.S.A.)

POSTED: Tuesday, May 30, 2006

There are many people in this world that have no clue what the medications are that they take. Maybe the pharmacist just called your doctor to make sure that it was SAFE for you to switch back.

Pharmacists go to school for 6 years to learn about the medications. Doctors go to school for eight years to learn about the diagnosis. I can't tell you how many times I have seen a pharmacist have to call a doctors office to tell the doctor that the patiet was allergic to a medication, that a medication interacted with another one the patient was on....ect.

If you were treated badly, make your issue about that. But, having an issue with the pharmacist watching your health seems silly to me. You are literally trusting that pharmacist with your life when you fill a script at their pharmacy, why would you be mad when they call for verification about the medication?

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#20 Consumer Comment

you're exaggerating paul

AUTHOR: Eugene - (U.S.A.)

POSTED: Monday, April 03, 2006

I read everybody's posts and rebuttals and I gotta say that Paul, if you think all pharmacists are rats, then you should get your prescriptions filled by someone else. Oops! I guess you won't be filling your prescriptions anywhere since pharmacists are the only ones that can fill prescriptions! I can certainly see your point that you just wanted your prescription filled and you probably didn't want to wait for the pharmacist to talk to your doc first. But he probably did that for your safety. It was in the best interest of your health. Walgreens shouldn't be blamed for that since scott is just an employee. He probably would've done the same thing if he worked at another pharmacy. Also, scott shouldn't be blamed either since any good pharmacist would've done the same thing. The other pharmacist probably filled it without question since he/she didn't know your history. That pharmacist probably would've done the same thing as scott.

Sun's right, you gotta get your facts straight before you start ranting and raving about issues you obviously have not one clue about. But that's what forums like this are for. So you can learn something from people that do know what they're talking about. So next time you fill your prescription by the pharmacist, you should tell them how you really feel about them. And before you get your panties in a bunch and wonder if I'm a pharmacist...yes, I'm a clinical pharmacist at a hospital. And I have to say that I've corrected and advised physicians countless number of times and they show their gratitude towards me everyday. And I don't disagree with you because all us rats stick together, but because I have some common sense and I think logically. Maybe you wouldn't have severe hypertension if you just relaxed a bit. And by the way, I was accepted to 3 medicals schools before I decided on pharmacy. Trust me, it's got nothing to do with "taking the easy way out." And when you reach another 36 years, don't forget to thank your pharmacist.

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#19 Consumer Comment

Tisk Tisk Tisk Pauly Buddy Boy.....

AUTHOR: Sun - (U.S.A.)

POSTED: Saturday, April 01, 2006

Well, first of all, looks like somebody needs to be hooked on phonics rather than crack. What do I mean by that? Let's see??.

Responses not responces.
Guarantee not gurantee.
Together not toghether.
Patient not paitent.
Prescription not perscription.
Pharmacist not pharmasist
Dumb not dunb.
Colleagues not colleages.
Walgreens not Wal-greens.
Sun not sen.
And finally?.?Month and a half? not ?minth in a half.?

Now you're still missing the point. Since you're so smart, answer this question for me pauly buddy boy. How did Scott, Pharm.D., aka Doctor of Pharmacy aka medication expert, benefit from waiting to verify with your physician first before dispensing your medication? Oh yeah, maybe because he has nothing better to do than to upset you, stress you out, and raise your blood pressure even more. Or maybe that's what a pharmacist is supposed to do when there's a drug-drug interaction, duplication of therapy, change of therapy, etc etc. Guess how many years physicians study pharmacology/therapeutics in med school buddy boy? Certainly not 4 years like pharmacist are required. That's why there are pharmacists in the first place. Because pharmacists are the medication experts. That's why you fill your prescription at the pharmacy and not the doctor's office. Did you ever think of that buddy boy? Oh and guess what? Pharmacist can, and often do, give advice about another drug that can help a patient. In fact, physicians do utilize the pharmacists' extensive knowledge about other medications that may help a patient. That's why there are pharmacist that round daily with the physician in the hospital. That's why there are consultant pharmacist that are hired by the hospitals/long-term care facilities/nursing homes, etc. that specifically review a patient's medication chart. That's why there are drug information centers all around the country that are staffed by pharmacists to answer specific questions and give advice to physicians, nurses, health care professionals, etc. And another thing pauly buddy boy. Your privacy rights were not violated. It's called the The Health Insurance Portability and Accountability Act (HIPAA). Look it up and learn something.

Now I can understand if Scott was rude or he didn't effectively communicate to you why he was obligated to contact your physician before he dispensed your medication. If that's the case then shame on him. But don't cry and b***h about the fact that he was doing his job for YOUR benefit. Do you still not see that buddy boy? Are you that ignorant?

The reason I know all this has nothing to do with my profession. First of all, I read and educate myself. You should try it. Second, I discuss this kind of stuff with my father all the time, who in fact is a??get ready for this buddy boy??drumroll please?.da da da da da da da ding!.....PHYSICIAN!!!! So, to your dismay pauly buddy boy, I'm not a pharmacist. But I did stay at a Holiday Inn??Sucker!!!!!!

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#18 Author of original report

Because you all stick toghether like A pack of rats, and you are all rats

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, March 31, 2006

Well lets see IDIOT!!!for one I would never sue wlgreens That is not my character..Now you are rattling about a bunch of bull s**t that sounds like you are a pharmacist. Because you all stick toghether like A pack of rats, and you are all rats (well most). If somebody has hypertension as is on one type of medication for ten years and the doctor is treating that paitent changes the medication ( to try for one month to see how well it may work). Then the doctor himself is trying new things and testing the waters. So I take the perscription to scott and since he has the power to do anything he wants to do at this point he does not fill the medication.... And I will tell youI do not blame people for my problems.I have none I am a 36 year old civil engineer with hypertension and I want to be on this earth for another 36 years. The comments and language you use just reminds me of a pharmasist you people are not smart enough to be doctors so you just take the easy way out like 99% of all you dunb-f**ks.

So I guess the moral of your story sen is to keep your wife,husband,children,dog,condoms or what ever close at hand because you never know when you or your colleages are going to butt f you or your souse
Goodluck in life
AND STAY THE F AWAY FROM WAL-GREENS.

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#17 Consumer Comment

Paul's attitude reflects typical, ignorant society

AUTHOR: Sun - (U.S.A.)

POSTED: Friday, March 31, 2006

1. Pharmacists are Doctors. Pharm.D. i.e. Doctor of Pharmacy. The same way that you call you dentist Doctor ie DDS ie Doctor of Dental Science. Or your optomotrist ie OD ie Doctor of Optometry. Or your professor ie PhD ie Doctor of Philosophy.

2. Privacy rights were not violated. HIPPA allows and in fact encourages that health info be shared and communicated between health care professionals. It doesn't benefit the physician or the pharmacist or any other health care professional for that matter. It's for YOUR benefit Paul.

3. There's a reason why prescriptions are filled at the pharmacy and not the doctor's office. Common sense. Paul, where's yours?

Scott did the absolute right thing by waiting to contact your physician before filling your prescription. Scott was protecting your health Paul. I guarantee you Scott didn't benefit from waiting to dispense your medication besides from getting himself and his employer from getting sued if anything were to happen to your unappreciative, ignorant a*s. You should thank him instead of criticizing him. The next time it could be your life buddy boy.

Final word: People often think that pharmacists have nothing better to do then to upset or inconvenience their patients. Pharmacists often get blamed for stupid s**t that they have no control of. if a drug is discontinued or on back order, how is that the pharmacist's fault? if YOUR insurance company charges an outrageous copay or doesn't cover your medication, how is that the pharmacist's fault? if YOUR physician prescribed a medication that interacts with other meds you are taking, how is that the pharmacist's fault? if YOUR physician incorrectly, mis-wrote, etc etc and the pharmacist has to call and verify the prescription before it is dispensed to you, how is that the pharmacist's fault? if 30 people dropped off a prescription before you and you have to wait 2 hours before your prescription is ready, how is that the pharmacist's fault? If your dog got ran over or your kid got suspended from school or your wife is banging the neighbor and you're having a crappy day, how is that the pharmacist's fault?

Pharmacists are always blamed for s**t they have absolutely no control over. Next time you fill a prescription and one of the above scenarios presents itself, get upset at the right person and don't take it out on your pharmacist. Trust me, pharmacists want you off and away faster than you do. The last thing they want is to deal with your ignorant, inconsiderate, rude, ungrateful a*s.

And last but not least....Paul....before you blame everyone else, know what the hell you're talking about. It helps to know what you're talking about. But you're probably the type of idiot that blames everyone else for your problems huh?

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#16 Consumer Comment

You cannot complain if he contacts your doctor

AUTHOR: J - (U.S.A.)

POSTED: Sunday, February 12, 2006

With the new HIPAA laws, any medical professional you consult can speak to another medical professional that is treating you about your health and there is nothing you can do about it! I work for an Ophthalmology practice, and people tell us they don't want us to tell their family doctor about what we have found in their exam. Too bad!!! We can, and do, tell other treating medical professionals about findings if they request the info. This is for the patients own good.

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#15 Consumer Suggestion

Privacy Rights

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, February 11, 2006

Paul,
Your Walgreens pharmacist,SCOTT, certainly does have the right to contact your doctor about medications that you had filled there. This does not violate your rights, and you cannot sue.

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#14 Consumer Suggestion

in pharmacy school and I agree with you, Need more information

AUTHOR: James - (U.S.A.)

POSTED: Wednesday, February 08, 2006

Paul,

I am in pharmacy school and I agree with you that sometimes pharmacists are bit out of control sometimes. But on your situation I need some information. What was the first medication you took for the high blood pressure? What was the new medication that the doctor started you on? And what was the name of the medication you said that walgreens couldnt find but every other pharmacy could. I will take a look at what say and give my opinon and if the pharamcist was wrong I will critize them as well.

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#13 Consumer Comment

Sure, Paul... The customer is always right!

AUTHOR: Pete - (U.S.A.)

POSTED: Sunday, December 25, 2005

I agree with Robert--hand your business over to any of us who disagree on how you operate it. Then, and only the, will I agree with that comment.

I've been having prescriptions filled at the same Wallgreen's drug store for years and I can assure you the pharmacists are not recently released from the Oakland County Jail.

The next time you see your doctor, ask that person to give you information on possible complications, after effects, etc., of a medication s/he prescribes. You'll probably be told 'ask the pharmacist.'

BTW, I am not connected in any way with Walgreen's--unless you consider being a very satisfied customer as having a connection. But then, I don't 'doctor shop', either.

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#12 UPDATE Employee

Au Contraire. not one dam thing that a pharmacist can do

AUTHOR: Alyson - (U.S.A.)

POSTED: Saturday, December 24, 2005

"There is not one dam thing that a pharmacist can do. that a doctor can do besides fill the perscription that the medication is wrote on. sure they can check to see if there are any drug interactions and so forth. But they can not give advice about another drug that may help a patiant.

They cannot change a dose of medication they cannot do anything but fill the perscription"

Actually, you'd be amazed at how often we in the pharmacy have to call doctors to get scripts changed because they wrote it wrong, for the wrong dose, or directions that if followed by the patient, would result in serious injury or death.

The pharmacists are constantly being asked to make recommendations, diagnose symptoms by random customers that walk in.

Even as a tech, I can make some suggestions for therapuetic equivalent medications if someone objects to the price on something their doctor wrote for. For example, I will suggest to a patient to talk to their doctor about lovastatin if they have to pay out the nose for Zocor.

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#11 Consumer Comment

Right on Paul. The customer is always right

AUTHOR: Robert - (U.S.A.)

POSTED: Saturday, June 25, 2005

The customer is always right. I know, we'll play a game. It's called "the customer is always right". I am your customer at your business. I am unhappy. The only way to satisfy me is to fire the offending party, hand the ownership papers for the business over to me and let me have 100% of the profits since the business opened. Will you do that? Of course you will..."the customer is always right". No one who actually owns a business lives that lie.

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#10 Author of original report

Just Fill the medication

AUTHOR: Paul - (U.S.A.)

POSTED: Friday, June 24, 2005

Maddi,
I was not reffering to the corporation that walgrens was a bad place to work , get you medication filled, buy groceries or anything else. I did put a name in place when I filled this report.

I will gurantee you that if you sit at any walgreens pharmacy whether it be in California or Maryland. You will find more than one unhappy customer throughout the day.

The year that I dealt with walgreen everytime I walked into that store there were pissed off customers. It seems as thou they need to retrain all there employees about customer service.

And another thing that I dislike about all these responces on this report is every pharmacist says that they are doctors that statement is so far from the truth that it makes my skin crawl.

If a pharmacist spends six years in college to get a degree to fill medication than why not just become a doctor. There is not one dam thing that a pharmacist can do. that a doctor can do besides fill the perscription that the medication is wrote on. sure they can check to see if there are any drug interactions and so forth. But they can not give advice about another drug that may help a patiant.

They cannot change a dose of medication they cannot do anything but fill the perscription. and as for me wanting to complain about something "NEVER". I am not one to complain.

I have owned a buisness for over twenty years and know alot about customer service and the customer is always right. I do not care what the situation may-be. THE CUSTOMER IS ALWAYS RIGHT.

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#9 UPDATE Employee

John, I am sorry my responses were received as such

AUTHOR: Mandii - (U.S.A.)

POSTED: Friday, June 03, 2005

I'm sorry, I didn't realize that as a "lowly" photo clerk, there is no possible way that I know anything about the inside workings of my company.

Oops.

My job responsibilites include a lot more than just processing film and ringing up customers.

I do recognize and admit I am NOT an expert by any means.

However, if I feel I have any helpful, FACTUAL information, I will share it.

Despite working in the "LOWLY" photo department, I observe, hear, and know A LOT about what goes on at many levels of Walgreens operations.

My intention was not to be rude. There is a fine line between rude and blunt. For any miscontrued comments, I apologize.

You obviously took the time to notice that I replied to many of the Walgreens posts.

Therefore, you should notice that in my replies concerning the customer service level in the photo department and a few
employees complaining of unlawful termination, while I defended Walgreens, I didn't condone their actions and in fact, coincided with the complaitant and apologized for the way they were treated.

I never said Walgreens is the most amazing company on earth, so therefore every complaint on here must be false.

Nor did I call everyone ignorant.

I don't doubt that there have been incidents of customer mistreatment. In EVERY business there will always be a few toads.

I also understand that these toads DO reflect poorly upon Walgreens as a whole.

I do, however, have a hard time believing the posters who claim that EVERY employee they dealt with from store level to corporate was rude.

If you step back and examine this situation as a whole, what is more likely.

This one person was mistreated by 10 Walgreens employees?

Or this one person just wants to stir up trouble.

If you adhere to the age old rule that "the customer is always right", as great a customer service tactic as that sounds, after 6 years in the retail industry you learn otherwise.

I've changed my personal motto to "the customer is almost always right".

For those I did call ignorant in my replies, by scrolling through many of those posts, you will see I am not in the minority in my opinion.

If a customer truly was mistreated, then by all means they have every right to complain and vent.

Walgreens wants to know so they can resolve the complaint efficiently and retain that customer's service.

There are, however, some people whose complaints ARE completely ridiculous and who post on here solely for the purpose of needing to constantly complain.

I won't apologize for having opinions and I won't apologize for defending a company that has treated A LOT of people very well.

I can't be responsible for the actions of every Walgreens employee across America. I know at my store, we make an extended effort to provide outstanding customer service AT ALL TIMES.

Would you rather I work for a company whose policies and practices I DIDN'T believe in and then come on here and defend them anyway?

I'm not the official Walgreens spokeperson, but I have a right to speak up when I have a knowledgeable opinion on the matter.

For all the customers that Walgreens has mistreated, I truly am sorry.

When an employee seriously mistreats you, ask to speak to their superior. If no one is aware of the problem, it can't be resolved.

I assure you that not everyone at the company will be as rude as that one toad that ruined the Walgreens experience.

I know that I want to be treated as a real person, with dignity and respect and therefore I make an effort to treat all my customers the same way.

We are all people and deserve to be treated as such.

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#8 Consumer Comment

Mandi How come you are the only one who is right?

AUTHOR: John - (U.S.A.)

POSTED: Tuesday, May 31, 2005

You have made comments on every negative post against Walgreen's. You should be very concerned about the reputation that Walgreen's is getting from these few bad employees. You seem to be an expert in every facet of the business, but you then say you are a "LOWLY" clerk in the Photo Lab.

If I were in the corporate office in Walgreen's I would be concerned about "YOU" calling every customer who has a complaint "IGNORANT". You as an employee should know that your actions reflect on the company as a whole. If a person has to choose between Walgreen's where they had a bad experience and somewhere else guess what would happen.

You obviously are "IGNORANT" to the fact that perception of a retail company is what keeps ort loses their business.

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#7 UPDATE Employee

Walgreens as a whole cannot be blamed for a few lousy employees

AUTHOR: Mandii - (U.S.A.)

POSTED: Tuesday, May 31, 2005

Making a broad statement such as "There is something wrong with Walgreens" and judging the entire Walgreens corporation based on experiences in one state, at ONE STORE even, is ignorant.

There are almost 5,000 Walgreens stores in the United States. Many Walgreens employees have 20 years of service or more.

Last year Walgreens filled 443 MILLION prescriptions, compared to 254 MILLION in 99.

If Walgreens were such a lousy company, staffed with dangerous "convict" phamarcists, we wouldn't have that many stores with increasing demand for new ones.

There is a shortage of pharmacists in general in the United States. The less pharmacists in the pharmacy pool, the more the BAD ones are going to stand out.

It doesn't mean Walgreens is The Enemy.

One poor employee should not represent an entire company full of hard working customer service oriented individuals who are geared toward serving YOU the consumer without a hidden agenda.

What I don't understand is why, instead of coming on here and ranting about how a pharmacist was completely incompetent, you didn't ask to speak to the pharmacy manager, or a store manager, or even ask for the corporate office number.

Walgreens hates to lose customers and we do not want any customer to feel they have been wronged. If you are treated badly by an employee and you do not speak up, management can't read your mind. A problem can't be fixed if it isn't made away. It isn't Walgreens management personnel job to babysit any employee, let alone a fully registered pharmacist that probably went to phamarcy school for 6+ years.

Some might think my opinion is biased because I work for Walgreens (although not in the pharmacy), but prior to my employment here, I shopped here, and yes, had prescriptions filled here. I never ONCE had any sort of issue with anyone that worked in the pharmacy. They were always well informed, competent, and friendly.

If you could look outside the anger box, you would realize that out of a company of nearly 5,000 stores (and each store probably has roughly 10-20 employees) there are bound to be a few less than stellar employees in the mix. People come in all different shapes, sizes, and personalities. Not everyone is a gem. That goes for ANY corporation, not just Walgreens.

As for the original posted complaint about pharmacist "Scott", from the way you articulate yourself in your post, it sounds like you are complaining because the doctor gave you a prescription that didn't work and you called Scott the pharmacist to fill your old prescription. Think about it. If your doctor gave you a script for a different medication treating the same ailment, it would VOID your previous script. If Scott filled that script without first speaking to your physician, he would be liable for anything that could happen to you. He was following protocol. I don't see any valid point in your post to back up your claim that Scott thinks he is a doctor. Pharmacists ARE doctors...of PHARMACY. They go through just as much schooling as a physician, BUT their skills are geared more to biology/chemistry and having advanced knowledge of diseases/conditions and WHAT medications treat them. A doctors skills involve having advanced knowledge of diseases/conditions
and HOW to treat them, whether it be with medication or other. A doctor diagnoses, a pharmacist dispenses.

In reply to the other complaint. I know if a pharmacist tried to steal $70 of my money, I would make a scene. I would ask to speak to their manager and keep on going up the line until someone listened to me.

Walgreens has a ZERO tolerance policy of theft of ANY KIND. Employee theft, whether it be from a store or a customer, is carefully monitored ALL THE TIME. Chances are, a scammer doesn't try their scam only once. The problem is, no one speaks up, nothing is solved.

If the pharmacist was trying to steal your money, you should have documented it, taken down the names of any witnesses, and reported it to the highest ranking authority.

Otherwise, the only crime committed is the crime you just committed on yourself.

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#6 Consumer Comment

There is something wrong in Walgreen

AUTHOR: Jim - (U.S.A.)

POSTED: Tuesday, May 17, 2005

I and many others have had problems with the pharmacy at Walgreens.

I had a prescription written by my doc, took it to Walgreens. Several hours later I was informed that the meds were very hard to get. I was informed that it would be days if not weeks to get them in.????

I called another Walgreens and the same story. I called my doc, asked why he gave me a prescription for something so hard to get. He laughed and said the prescription was for one of the most common meds around.

I called another drugstore (not in my service HMO) and was informed, not a problem. They have lots of the meds.

I looked on the WEB online, and found that for less than the cost of the deductable alone, I could get 6 months worth, including shipping. For what Walgreens would get in copay for only 30 days.

Back at walgreens, they say that they may be common, but it is hard to get them. BS...


This is the same Walgreens that tried to rip my sister off. The pharmacist gave her only three of her prescription tablets, and told her for $70 dollars he would give her the rest or she could do without. Her HMO covered the RX at 100%. So there was not a problem with payment. The pharmacist was just making a little spending money on the side.

The store manager had a talk with the pahrmacist, and told my sister how sorry he was, over and over again. How it would never happen again.
However, the pharacist is still there.

Everyone is leaving that Walgreens. They can not keep any employees, and the ones that are there are just worn out.

Like so many other companies, Walgreens is going the way of the prehistoric animals of long ago.

Hard to beleive? Come on down to Rio Bravo and Highway 85, Albuquerque, New Mexico. Step on in to the Walgreens, bring a prescription if you have one. Then tell me that Walgreens does not have a problem.

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#5 UPDATE Employee

pharmacist are doctors...

AUTHOR: Leigh - (U.S.A.)

POSTED: Wednesday, April 27, 2005

Pharmacist go to school, just as long as your doctor. They are now required to have a PharmD which is a doctor's degree. Eight years (after prerequisits) do they have to attend to make sure the drug you take is not going to cause you harm or even kill you because of interactions. Sounds like you are the one trying to play doctor. Scott was only trying to protect your safety and your privacy. You on the other hand by calling and having it transfered to another pharmacy is conflicting your privacy. If you have been dealing with Wal-Greens for sometime now, they know you better than any other pharmacy and a new one has to learn "you" all over again. Hypertension medication is a "maintenance" medication and a couple of days waiting on doc isn't going to kill you, it may even save your life.

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#4 Consumer Comment

PAUL, BE CAREFUL ABOUT DOING THAT...

AUTHOR: Sherri - (U.S.A.)

POSTED: Saturday, April 16, 2005

When you decided to transfer your script to another pharmacy, the other pharmacy has no record of what other medications you are taking, so if you did have danger of drug interaction, the other pharmacy would have no way of knowing. This could put your own personal health and safety at risk.

Just for your peace of mind, Scott could not possibly be a former convict, as Registered Pharmacists have to undergo extensive background checks before being issued a license.

Scott could have tried to contact the physician covering for your Primary Care Physician, but many times the covering physician isn't familiar enough with your medical history to make a decision about changing your meds and won't do it if your regular doctor will be back soon.

I understand your frustration, but please be careful. You would be surprised how simple things, such as eating grapefruit or drinking grapefruit juice, can intensify effects of many medications. So when you switch pharmacies, please let the other pharmacy know what other meds you take.

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#3 Consumer Comment

Well Let's See I wonder if by chance you forgot to call your doctor

AUTHOR: Cory - (U.S.A.)

POSTED: Saturday, April 16, 2005

Your doctor changed your perscription to a new med. You tried it for a minth in a half. It didn't work. You called SCOTT at wal-Greens and asked him to refill your old script. I wonder if by chance you forgot to call your doctor and ask him what he thought of your practicing medicine, by changing your own med.

If scott at wal-Greens had filled your script and you had an reaction or interaction of any sort between the old and new med. or suffered any type of complications you'd be the first to sue ScOtT and Wal-greens. I commend Scott for doing the right thing. If your doctor wants to call in the script fine.

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#2 Author of original report

EVERYBODY WANT TO BE A DOCTOR........BUT NOBODY WANTS TO GO TO SCHOOL............

AUTHOR: Paul - (U.S.A.)

POSTED: Saturday, April 16, 2005

I agree with you sherri............But scott did take it upon himself to make a decision on not filling my medication. I tranfered my medication to another pharmacy an hour later and they filled it without asking any questions..........

See I think that is where the problem begins these pharmacist go to school or ( Get out of the county Jail) and they think they are Doctors............This is not the first timr that this problem has happened at walgreens it also took place about a month earlier with another perscription I had to get filled.

Same perscription same time frame different pharmacist and they took care of it no problem.............Scott took it upon himself to call my Doctor which is out of town . He will be back Monday Scott said that he would be talking to my Doctor on Monday. Well Scott I am no longer a Paitent at walgreens pharmacy so If you do call my Doctor and say one word to him. It is against my privacy right as a paitent of walgreens.

Which I no longer am.........I do not know Scott or have I ever seen him before and I did not bail him out of the county jail. So MR. Scott you better keep your comments and Smart-a*s thinking to yourself because.... I sure in the hell dont want to here it and I know dam well that my doctor does'nt.

My Doctor is the one that perscribes my medication and I have had the same Doctor for the past twenty years he knows what is best for my Disease. And he will do the very best that he can do to take care of any medical problem that I need.

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#1 Consumer Comment

THE PHARMACIST MAY HAVE HAD A VALID REASON NOT TO REFILL YOUR MEDICATION

AUTHOR: Sherri - (U.S.A.)

POSTED: Saturday, April 16, 2005

Oftentimes, a patient may have begun another medication that has a possible drug interaction with the medication you want to refill. The pharmacist will then not refill that medication at that time until he talks to the doctor. Just to let you know as a Nurse Practitioner who has authority to write prescriptions, the pharmacist is usually much more knowledgeable about medications and possible interactions than the physician. Also, the patient does not always remember to tell the physician that he is taking medications prescribed by another physician.

If you are taking hypertension medication that has a beta-blocker, be advised that there are many medications that can cause a toxic interaction, so the pharmacist probably wanted to be cautious.

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