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Report: #23926

Complaint Review: Washington Mutual - California

  • Submitted:
  • Updated:
  • Reported By: Oxnard CA
  • Washington Mutual www.wamu.com California U.S.A.
  • Phone: 800-788-7000
  • Web:
  • Category: Banks

Washington Mutual OverDraft Protection is Cash Cow for bank the business that doesn't give a dam tricked and lied to us evil dirt bags Oxnard California

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I made a mistake and double paid a large bill. This caused me to be overdrawn, and Washingtion Mutual (WAMU) charges $21 for each item (yes, even the $1.21 charge for a soda that my wife put on the debit card!).

I went to my local branch and made a cash deposit to bring us positive in the account. That same day several items arrived for payment at the bank. WAMU processed all of those items first, charged me $21 for each one, then credited the cash deposit! All together, they have charged me $399 for overdrawn items in the last week.

I called and asked to have this reduced or removed. I have been a customer with them for 12 years and have my home mortgage with them. The "manager" I spoke with, Tom, said he was authorized to remove $84 of the charges. I told him that was less than I hoped but I would take it.

I asked him why so little and he explained about WAMU's "policy". I felt (and still feel) that the profit they make on overdraft charges is obscene (roughly $19.50 of the $21 is profit). I went on to say that I really felt that to charge such fees "just because they can" was really poor character, and I prefer not to do business with such companies.

Tom then told me that he was withdrawing his "offer" to remove $84 in fees. I am now awaiting a call from a "senior manager".

I was not beligerent or rude or even loud, but I did make it clear that I thought WAMU was an insensitive company with no concern for its customers.

Scott
Oxnard, California

This report was posted on Ripoff Report on 07/03/2002 09:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/washington-mutual/california/washington-mutual-overdraft-protection-is-cash-cow-for-bank-the-business-that-doesnt-give-23926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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