Web.com over charged me, put me on the wrong hosting plan, did not refund my money Jacksonville Florida

I signed up for a LINUX hosting plan with web.com in July of 2008. After singing up, Web.com over-charged me by $20 for a total of $40 just this past July. I called them back and alerted them of the mistake. Instead of refunding my request, they said that they would have their team investigate this matter further. From a business point of view, I thought that was a smart idea, even though I was right in this and have 2 receipts proving that I was telling the truth.

Before this even occured, I saw on one of my websites/hosting plans with web.com that they charged me an additional $8 without my permission. It was an upgrade to an old website. Although upgrades are good, "I never gave my permission for the upgrade". I was on there basic hosting plan for $12 per month which is what they call sitebuilder. So we have $8 plus another $20 taking from me. All I want at this moment is a $28 refund.

But here's the best part, they never issued a refund after waiting for weeks. So I said, ok I forgive web.com for there mistake. I called them back and asked them why I wasn't on a LINUX hosting plan yet, as I could clearly see the Microsoft Windows hosting plan. In there reply, they told me that they were sorry. I waited nearly a week and no results yet. I have called them over 10 times, everytime they say that the problem will be fixed within 24 hours or less, nothing happened.

So here it is folks-WEB.COM Ripped me off for a total of $48

They upgraded my account on on of my websites without my permission-$8
They overcharged me on my supposed to be LINUX account-$20
They still had me on a Windows hosting account, which I did not sign up for $20

I was willing to forgive them everything if they would put me on the LINUX plan as I requested. Since they didn't, my website was down, because my designer and also myself could not access the site, as to upload new material from Joomla. I have lost over $500 in business, potentially $1000 USD and also was ripped off $48 by web.com

I have no desire or intentions of making a bad name for web.com. I forgive them for what they did to me, but must advise anyone who wants to do business with them to be careful. Because from the way I was treated and I am a nice guy, it could be hundreds or thousands of other peoples that they treated this way. Does this mean that they intentially do this? No, I don't believe that. But in my experience, they hire most of there help from a 3rd world ASIAN country who seems to be smart, but many of them do not know english, nor do they know what they are doing sometimes. I don't believe it is the language barrier alone. I believe they hire people who are not qualified for these positions and often overlook what needs to be done. Let this be a warning to everyone who goes to web.com and who wants to build a website. I was scammed out of $48 and put on the wrong hosting plan which does not work with myself or my designer. Please be cautious and put your money in good hands.

Thank you-
Your friend in integrity,
Stephen

Exiledprophet27
Framingham, Massachusetts
U.S.A.