Wells Fargo Banks Refusing to let us access our account and our money Nationwide

This is a perfect example of someone who can't as they say "See the Forest through the Trees". You are so focused on one small part you fail to see the bigger picture.

For some reason even though they told you that somone tried to call in and pretend they were you, you seem that it is "unlikely" that they answered all of the security questions.  So how much are you willing to bet on that "unlikely"?  Because "unlikely" is not "impossible".   

You keep going on how you were "personally" identified by someone else at Wells Fargo.  That is not exactly true, you were identified over the phone...not in person. 

You talk about being incompetent.  Would it be more incompent of them to potentially allow someone to take out 100's of thousands of your dollars or making them verify that you are the true owner?

You asked for advice, so once again.  Get a lawyer.  You have 100's of thousands of dollars, you would be spending a couple thousand(just a fraction of your accounts) to get your money un-frozen.  Then AFTER the fact if you find they are incompetent you may go after them for damages.  Even a worst case scenario where you and your wife do have to fly out, would be a few thousand dollars.

I'll leave you one other thought.  Have you talked to Wells Fargo and see if they would deal with a bank in China you could visit and verify?  If this VP is such as good friend of yours and one who you have several hundred thousand dollars with them perhaps they could facilitate it for you.

Dear Mr Robert,

Thank you very much for your time and valuable advice!

Sincerely appreciated! :)))

All the best to you.

Best regards

Heng

Thanks Robert for your comments.

No, we do not have a attorney yet, as we do not see the need for this and that is why we are seeking advices/suggestion here in this forum if there is a case for us to take the bank to task.

As to why i believe they they are incompetent is - how is that WF Account Take over department after having positively confirm our true identity after half an hour of questioning and double checking, and yet another WF department refuse to accept this decision?

Yes, you are right that we were told the same that someone called in. Assuming this is true and this someone is able to answer all the security questions, still there are many other ways to confirm our identity instead of requiring us to fly back to the States and having a branch staff identifying us. But someone able to answer all our security questions? unlikely.

My wife did remember that she once called in, and the representative asked her for password, which in the moment of shock, replied - I don't know. She was told and was aware NEVER to reveal account password to anyone! Later she realise that the staff might have meant - the "call-in verbal" password and not the account password. I guess it was because of this particular incidence, her account was freezed. 

I was told by the Account take over department that if the Online Fraud department cannot positively identify the caller 3 times, they freezed that account. Nothing more can be done other than walking into a WF branch to be identified. So, what happened if a incompetent staff in Online Fraud makes a mistake? We bear the consequence of his or her mistakes?

Thanks.

There is something odd going on here, and I am not talking about them freezing your wife's account.

You have one account with hundreds of thousands of dollars.

You have several other accounts with I am sure signficant amounts of money.

You deal in foreign investments and business opportunities.

But you come here a public web site for advice.

Do you see what might be missing?  What has your attorney in the US done to help you get this resolved?  They can act on your behalf and find out what is really going on.  You do have an attorney..right?

If your attorney is clueless as well or you don't have one, perhaps it is time to find one that will help you.

You have a belief that they are incompetent.  Based on what?  Perhaps this "compromise" was someone calling in over the phone, and able to answer all of the security questions as well.