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Report: #971440

Complaint Review: Wells Fargo - Paradise Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Kim — GAP Pennsylvania United States of America
  • Author Not Confirmed What's this?
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  • Wells Fargo www.wellsfargo.com Paradise, Pennsylvania United States of America

Wells Fargo Opened account in error now I have to pay an attorney to fix. No offer of assistance from WF. Paradise, Pennsylvania

*Author of original report: Update - WF still owes me $7800

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I opened an Estate Account with Wells Fargo only to find out after-the-fact that the documentation I provided did not meet their criteria. Specifically, they require a "short certificate" which was not required of me to open the account. They had originally accepted all of the other documentation I produced as sufficient to open the account.  They closed the account and issued a counter check for the amount of the original deposits, citing only "inadequate identification documents", for which it took several phone calls and emails to confirm exactly what it was they were lacking. 

Then a different branch in another state (I was unsure if this was a state-by-state requirement or a particular bank requirement) consulted with the WF legal department and indicated that an alternate document from my attorney stating a, b, c, etc. would suffice to reopen the account. When I paid my attorney to generate this document, the WF legal department suddenly decided that this would not suffice after all. The bank offered to reissue the check to my father's Trust account.  

When I gave them the go-ahead to reissue the check to the trust account, their legal department decided that WF did not have the authority to reissue an estate check to a trust and advised me to get an attorney. At this point they refused to provide any of this direction in writing and would only read the script to me over the phone. 



This report was posted on Ripoff Report on 11/19/2012 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wells-fargo/paradise-pennsylvania-/wells-fargo-opened-account-in-error-now-i-have-to-pay-an-attorney-to-fix-no-offer-of-ass-971440. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Update - WF still owes me $7800

AUTHOR: Kim - (United States of America)

POSTED: Wednesday, November 21, 2012

The amount of money Wells Fargo is holding hostage is $7800. They have since told me that I can provide a California Affidavit 13101 in lieu of a short certificate. When they sent two letters threatening to close the account due to "insufficient identification documentation", after multiple calls and emails to find out that what they wanted was a short certificate, they never stated that the 13101 could be accepted in lieu of the SC. When the banker at a NC branch spoke with legal, they indicated that a new document my lawyer had provided stating that I was the sole, uncontested heir of my father's estate, and that for all intents and purposes I am the executor, would likely suffice if I presented a raised-seal copy to my branch (I only had a faxed copy at the time), they never mentioned the 13101.

When I acquired and presented the notarized version of the document to the Paradise PA branch, the legal department stated "there is NO document that can be accepted in lieu of a SC" (contradicting what the teller at the NC branch had been told). Still no mention of the 13101. Now that I have visited no less than 10 banks in 3 states trying to open an estate account so that I can deposit this counter check, I finally asked them to reissue the check to the trust so that I could deposit the funds there. They have told me for months that they can and will do this upon request. Now they suddenly don't have the authority to reissue this check to the trust and they advise me to get a lawyer (at my expense, of course) in order to get MY money. 

The initial employee did not know the rules, the legal department has provided three different answers in three different consultations with three different bank representatives, and they get offended because I am obviously upset about this situation and now they won't return my calls when I leave a question that my attorney needs answered. So I guess I will have to pay my lawyer to call them..... he charges $300/hour which works out to $5/minute. AND they have had the free use of my money for about 8 months. 

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