Wells Fargo Wells Fargo Refinance Incompetence Internet

I have been working with WF for 5 months to refinance one of my mortgages, which it owns. I have worked with 3 processors - none of which have been able to provide quality customer service and actually carry out their responsibilities to process my application. If I hadn't already paid for the appraisal, I would walk away. 

I even emailed the President and CEO, which triggered the involvement of yet another representative. But it's been three weeks since that happened and I'm not any closer to closing.

I have no idea how WF's refinance business can be profitable. 

If you are in any way considering refinancing with WF, I hope my  message and that of others convinces you to work with another institution.