Whirlpool Water Heaters Flame Lock Whirlpool Flame Lock JUNK Nationwide

I recently had the same problem with my Whirlpool Flame Lock (flame guard) water heater. I was unable to find a replacement thermocouple, and after some searching, learned of the problems and of the class action Lawsuit that was settled. Sometimes it takes such actions to fix problems, but it is hard for such a large company to accurately come up with a fix just like that. I contacted Whirlpool through their online contact form just yesterday and Here is the Response that I got, pasted straight from my email.

Thank you for your email. We do however regret to hear that you have had
some problems with the pilot light on your hot water heater.
A new enhancement kit has been shipped to you via UPS and you will
receive the parts on Monday if UPS runs in your area on Monday. A
tracking number will be sent to your email as well.
There is a website you can go to for a video on how to install the kit.
It is www.hotwater101.com. If you have any questions please fell free to
contact us by phone at 1-877-817-6750. We do not pay any labor to
install the parts.

I was so shocked to have an email with the solution the very next morning(today) and I was never asked to pay anything, not even shipping. I suppose they could have made it tougher process, but I truly believe that Whirlpool and all other parties involved want to make things right with the consumer. I am however sorry that the experience has been less than Ideal for some.