Whirlpool Whirlpool Extended Service Plan Refused to repair our Refrigerator (3 years old and under extended 5 year warranty) Rapid City,SD

Purchased my whirlpool refrigerator 8/14/2012.  On 5/13/2014 called for service because of ice buildup in bottom of freezer.  Service man changed drain line.  On 6/7/2014 called for service because of buildup of frost in freezer.  Service people came and replaced door slides.

On 4/9/2015 called for service because the refrigerator was not getting cold and freezer was also not working.  This was Easter Holiday week and I lost all food in both refrigerator and freezer.  Service man told us the compressor was hot, and residue leaking in drain pan and around compressor... and no temperature in fridge.  

Whirlpool refused our claim and would not do any repairs.  No one contacted us regarding this denial and we were without a refrigerator for 10 days.  We finally called and that is how we found out they had denied our claim. They said there was rust and corrosion around the compressor.   No where on the report we have from the service people who came to our home does it say anything about rust or corrosion.  The whirlpool people i spoke to refused to hear any side of my complaint and continued to tell me they could do nothing more becuase our claim was denied.

I have a extended warranty on this refrigerator until 8/15/2018 including a food loss coverage.  Because we were without a refrigerator for so long and could get no help from whirlpool we purchased a new refrigerator on 4/18/2015.  I feel we were not treated fairly and cannot understand why our refrigerator could not be repaired.  We are also stuck with a warranty but do not have the refrigerator any longer.