Wireless Retail & AT&T Wireless Wireless Retail & AT&T scam on Blocbuster Video Promo Phoenix Arizona

Be wary of the current Blockbuster Video promotion who has teamed up with Wireless Retail and AT&T Wireless in my area. I talked with a slick telemarketer from Wireless retail who explained the current Blockbuster Video promotion. They offer many plans but I opted for the 300 min/month plan for $29.95.

Sounded good but I wanted to think about the 200 minutes/month I was being offered by AT@T. No problem the agent said we will give you 300 minutes a month..with that I agreed, got my Wireless retail invoice and indeed it said 300 minutes a month.

I received my AT&T bill shortly after and they indicated I only get 200 minutes a month and I was billed for the minutes over..total bill was $65. Called AT&T and they said it's Wireless Retail.

Called my original salesperson 5 times to get this addressed no call back. Then I asked for a manager who promised to get back with me.. no return call.. then I talked to customer service who said they will take care of it for sure the next day. No call back. This went on for about a week and tied me up on the phone for about 4 hours playing ring around the rosy.

Then I got pissed and sent them a nasty e-mail.. got a call from someone who made my wife feel like SHE had done something wrong.. they agreed to a few credits, nothing permananet and explained sorry that was really not a 300 min promotion it's only 200 minutes.. AT&T gave us bad info.. It has happened to many people she said. Funny you can go to the AT&T website bypass Wireless retail and get 300 minutes for $29.95

Mike
Plainfield, Illinois
U.S.A.