Complaint Review: woodforest national bank - the woodlands Texas
- woodforest national bank po box 8339 the woodlands, Texas United States of America
- Phone: 1-800-327-0093
- Web: www.mcpscorp.com
- Category: Credit Card Processing Companies
woodforest national bank lied to and ripped off the woodlands, Texas
*Consumer Comment: Definitely Rehearsed
*UPDATE Employee: Woodforest Customer Service
*Consumer Comment: Can you post a link to the terms?
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I was lied to and mislead.I was told the service would cost 9 dollars a month, it was 9 dollars plus 80 dollar yearly fee.When I questioned it they told me it was a fee visa charges to be allowed to accept credit cards, which is a lie.I was not told about any three year contract or I wouldn't have agreed to anything. I initialed a piece of paper with my rates on it and that was it.Dissatisfied with the company I called to cancel my service and followed their instructions word for word. A couple of days later there was a 495 dollar charge to my account, I called to see what this was about and for the first time I was told I broke a 3 year contract.They had multiple opportunities to let me in on this little detail and not once did they mention it.The more I complained the more I realized the are used to this situation, since they have a legal department to handle these arguments.It seems fishy to me that a company has to have a legal department to answer contract complaints.I believe instead of offering a good service, they try to take advantage of unsuspecting business owners.I am now on a mission to let as many people as I can to not do business with this company, so this doesn't happen to them.I have found endless complaints about them through all my postings so it's not real big news that they are no good.
This report was posted on Ripoff Report on 09/11/2010 10:07 AM and is a permanent record located here: https://www.ripoffreport.com/reports/woodforest-national-bank/the-woodlands-texas-77387-8339/woodforest-national-bank-lied-to-and-ripped-off-the-woodlands-texas-639668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Definitely Rehearsed
AUTHOR: dav3nasty - (United States of America)
SUBMITTED: Wednesday, October 13, 2010
I have been banking with this bank for a while as a basic consumer with a checking account, I agree with your statements about the companies rehearsed attitude to complaints.

#2 UPDATE Employee
Woodforest Customer Service
AUTHOR: Woodforest Customer Service - (USA)
SUBMITTED: Monday, September 27, 2010
Woodforest National Bank is dedicated to providing quality customer service and we would appreciate the opportunity to speak directly with you. Please contact your local branch or our Customer Care department toll free at 1-877-968-7962 or email info@woodforest.com.

#1 Consumer Comment
Can you post a link to the terms?
AUTHOR: Ronny g - (USA)
SUBMITTED: Saturday, September 11, 2010
trust me I am not trying to defend this Red riding hood Forrest wood bank or whatever the heck they are called. Never heard of them and never really care to. But I may be able to offer advice or recourse if I understand what you actually signed up for.
Now granted, 80 dollars a year is around 22 cents a day, certainly not bankrupting a business..but I understand as well principle is taken into consideration.
If this bank or whatever this keebler elf forrest log cabin tree company is did not fully disclose what the fees are for closing a visa card account, then certainly this report has some merit.
But I tried with some intensity to find any terms online regard closing a visa card account with this magical forrest of whimsy bank or whatever, and come up empty handed.


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