Complaint Review: xfinity comcast - Nationwide
- xfinity comcast Nationwide USA
- Phone:
- Web: xfinity.comcast.net
- Category: Cable TV
XFINITY Comcast Scam Artists and Thieves Nationwide
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I have XFINITY Comcast for internet and it was fine. Due to work, I had to add a landline so I figured I would use XFINITY Voice. After multiple issues with the service, new modem, and even a technician visiting and inspecting my home, I had to remove the service. The phone line would cause the internet to blip while I was using the phone. I am now suffering repercussions because of that. I called within the 30 days to have the phone line removed and go back to what I had previously with the promotion I had - Instead I received a cable modem box delivered to my door. I never ordered cable! The agent told me he would create a bundle and I told him that I didn't want the cable. He responded with "then just enjoy the savings". He told me the new modem would be mailed to my house, I declined it.... it came anyway!
I receive my next bill and it's more than double than my last bill. I call and find out that (1) there was a disconnect order (2) I had a techician scheduled to be at my house ON THAT DAY (3) I was charged $29.95 shipping and handling for the modem I declined!! I escalated the call and was told that a supervisor would call me back. I receive a call almost A WEEK later and when he can't resolve the issue, he tells me that there is no one I can speak with above him! SERIOUSLY?! Did I just speak with the CEO of XFINITY!?
XFINITY is the absolute WORST in customer service!!!! I honestly cannot believe how they have gotten to be such a large company when they are so ridiculously horrible!!
This report was posted on Ripoff Report on 10/11/2016 10:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/xfinity-comcast/nationwide/xfinity-comcast-scam-artists-and-thieves-nationwide-1332592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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