XM Radio SIRIUS XM Radio Inc. Payed for year in advance, but now I'm cancelled New York New York

" But for those that love talk radio, or comedy and shock jocks..or
commercial free different styles of music..and hate the static and
cutting out of conventional AM/FM..then to those millions and millions
of people it is apparently well worth the price since they are paying
it without complaint..would you not agree Ashley? Or do you wish to
speak for them too since you know more then anyone on earth about
everything? "

I listen to talk radio a lot, and my local talk radio stations are just fine for that. I also listen to a lot of music on the radio, my local stations are just fine for that. I get to hear about local promotions, local entertainment, local events, all of that for free on my radio every morning. If I was a truck driver, or someone who travelled from state to state on a weekly basis I could see it being useful , but i commute an hour from work and back every day. Local radio is good enough for me, and well the majority of this country. 18 million huh? so 4% of this country uses it? I guess the rest listen to nothing.

No, I don't claim to know everything about everything. I just know a little about a lot that I've picked up from my jobs over the years. I've worked pizza, grocery, convience stores, and done general office work. I'm a chemist now, and will probably be in a lab the rest of my life.

Sirius XM does not have any international subscribers...because that would be impossible. Due to the location of the satellites, the transmissions can not physically reach any receiver to about 100 miles outside the continental United States. They have roughly 18.6 million subscribers. They may lose some due to fee increases..but that is a small inconvenience compared to never using a bank again..would you not agree Ashley? I know your view is "if you don't like the banks policies..just don't use one"..but for most of us we were raised to use a bank..it is supposed to be safe right? Our money is protected by the US government and insured by the FDIC..am I wrong?

Now there is no doubt..Sirius XM is struggling like most other businesses during a crisis. and they are getting hurt because auto sales are down..and many new vehicles had the service available.

So they are trying other ventures..like iphone apps..you know..offering more services to increase business. And sure they need to raise fees and revenue..but it is how they go about it which will make or break them. If they can keep the customers happy and not resort to deceptive tactics to "bring in a quick buck" they will survive in the long haul. If they do resort to deception..or overcharge unjustly..they WILL lose subscribers and will eventually go under...the choice is theirs how to conduct business..UNLESS they are potentially bending or breaking the law..in which case they will be shut down fast, no taxpayer bailouts or tarp money for them.

Now even you have to admit for the sake or argument..that people have become more dependent on their bank and need them more then they need Sirius XM. It's not quite the same as just leaving the banks and resorting back to cash only..and mailing money orders to pay your bills because the banks in order to survive can't figure out a business plan or do anything but resort to unethical tactics to fleece their customers until it ends up in courtrooms and in congress for legislative actions.

But I guess it is a feasible option. I actually wish people would leave their banks and close their account in droves. Because then the few left standing would have to offer incentives to bring in new customers..right? And if everyone was leaving due to their unfair and unethical practices..I bet that is what they could offer to entice people back in..I can see the ad now.."The NEW Bank of America..fair and ethical". But unfortunately people will continue to trust the bank..but by enough complaints and exposure... changes will happen..as they are starting to currently. If chronic overdrafters continue to overdraft and take no actions to protect them from themselves and the banks fees...then at that point I can only blame those customers.

As far as your opinion of Sirus XM...no one cares really. Personally although I sell and install it..I don't have it myself other then I can listen to it at work for free..not because I don't think it is a charge..I just have no desire for it..I don't need that much entertainment in my car..I focus on driving and a CD is fine for me to listen to. If I was a fan of radio SIRIUS XM would be a "must have"..because if you listen to radio these days..you will find it is awful in so many ways..too many commercials and too much cut out and static. Most of the musical formats are horrendous..unless you like hip hop or Latin (most stations are Latin in LA now)..it is a waste to listen to unless you like it.

But for those that love talk radio, or comedy and shock jocks..or commercial free different styles of music..and hate the static and cutting out of conventional AM/FM..then to those millions and millions of people it is apparently well worth the price since they are paying it without complaint..would you not agree Ashley? Or do you wish to speak for them too since you know more then anyone on earth about everything?

I do not see them as apples and oranges. They are both companies selling a product. They are both companies trying to survive in a bad economy. I do not need either one to live my life so neither is a necessity. Granted, banks are a bit more important but they are still private for profit businesses.

If they want to stay in business, then perhaps they should stop ripping off their customers.

I too would think that the responder is not in any way shape or form connected with Sirius XM. It's bad enough that most of the jobs were outsourced to India..but the few workers from India I have spoken with..are far more skilled in English communication then the so called "tech" who responded, and I can barely understand them.

The company is struggling as many others are during a crisis..but they have MILLIONS and Millions of happy subscribers who tell me on a daily basis..they couldn't live without it. No company can or will ever please everyone..and some people will never be pleased with anything. But the sad truth is, the company needs every subscriber it can hold on to (other then ones who do not pay)..and has to take any and all measures legal in order to survive..well it's that, or they fold and then no one gets the enjoyment of the service anymore.

If this joker really is a technical support rep for this company, his response gives good support to never using this service.

You have to bypass customer service and the tech department at Sirius XM.  The CSR's are not permitted use of the proper tools or have the authority to solve your problem. 

The best way to handle this issue with Sirius XM is to contact the BBB and file a complaint.  Sirius XM has a special department (Corporate Customer Relations) that handles complaints from the BBB.

Sirius XM is very quick to respond and resolve BBB complaints.

Sirius XM is notorious for this type of behavior and attempted to do similiar to me.

Hey my name is CHRIS i am pretty sure i am the rep that you mentioned. I worked in duffield VA for xm radio. I was a tech and billing dept. I hear your problem. If you called me i should have done everything i did to fix that problem. Butt they give us limited resourses to fix the issues. if you want your rpoblem resolved then you gotta know hot to to this and how to talk to dumb f**ks. I gotta tell ya that most normally when i got those calls the bills owed were bills owed i just had to take the time to explain the totall bill. I have seen xm over bill people numerous times. what i would do if i were you is call the  1800xm-radio number and get the corp number and call that. when you do call thelm you wanna use extention "0". If you don't it will xfer back into the tech dept. ounce you get on the phone with thelm they should help good. they are in usa. If they don't help email mew back and i will help you anywy i can. i don't like the company anymore cause they closed us down to move overseas. if you wanna join my new boycott at boycottowl.com, but yeah email me back at chris.28645@ YAHOO.COM   and if they continue to give you a prob ill call myself.

I work for the countries largest retailer of Sirius/XM and I can tell you the reason the person you spoke to sounded like they were from India is because that is where the person you spoke to is. The calls for issues are handled in India. You mention you first spoke to a tech guy named Chris..I don't understand why you would speak to a tech over a billing issue..I think you may be calling the wrong place which is why you are not getting a solution.

Normally if you have a technical issue you get transferred to India..where someone who has NEVER in their lives even seen a Sirius or XM radio (it is only available in North America) simply reads off a sheet of paper which is a checklist...example..Is the antenna on the roof? Is the unit powered on?..stuff like that. They really do not know ANYTHING technical and are generally no help at all unless it's something very simple. If you keep at it..or just out of luck you may get a real tech..but they don't handle billing issues.

I would try calling them again and ask for someone in billing..if you get India ask them to transfer you again until you get an American that handles billing. I know in this rough economy and the trouble they had financially they do not want to lose a subscriber. So give them another try and follow my advice.

On a side note XM and Sirius did not "merge"..Sirius bought out XM..and subsequently
Sirius was "bailed out" by Liberty media when they were almost bankrupt. Liberty holds 40 percent equity in the company,  Sirius XM's largest single shareholder.

If you want to buy a share of Sirius XM I do not know if you can just buy one share since it is currently trading at around 70 cents a share, there is a minimum for purchasing stock. The scary thing is when I first started selling satellite radio and XM was independent..5-6 years ago.... if memory serves me right the shares were worth 35 dollars each at one time..

Best of luck with this issue.