Ya Ya Creations Failed to honor request, charged restocking fee due to bad business practices. El Monte California

Ordered chair covers on the internet. We cancelled one of the orders before submitting the order by e-mail. The entire order was sent and charged to the credit card. The company has a phone, however the message box is always full. Contact by e-mail was very frustrating, and the company refused to resolved the issue of a double charge until merchandise was returned at our expense. The contact person refused to refund their mistake, and charged a restocking fee of 20% for their mistake.

Be extremely careful with this company. A complaint was filed with the BBB. The company did refund part of the charge. The company is obligated to return all of the charge if they are at fault. I wish I had searched the internet before ordering from this company. Let this be a lesson to you, before ordering from this company, beware of their business practices. We of course will never order anything from this company due to their unfair business practices.

Steve
Pasadena, Texas
U.S.A.