Complaint Review: Zaggora - Internet
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- Author Confirmed
- Zaggora Internet USA
- Phone: None
- Web: Www.zaggora.com
- Category: Clothing Stores
Zaggora NO PANTS FOR YOU!!! London Internet
*Author of original report: Just for proof
*Author of original report: Finally a response!
*REBUTTAL Owner of company: ZAGGORA CUSTOMER CARE
Show customers why they should trust your business over your competitors...
I purchased the hot pants in Capri length on December 08 2016. The website stated that current shipping time was 2-5 days. By December 20th I still had heard nothing. I tried to research and find a phone number or email to request a status update. THERE IS NO CUSTOMER SERVICE PHONE NUMBER. Which also means there is no way to physically speak to someone. I emailed several time in an attempt to get a status update. I eventually said forget it and requested a refund. They finally answered and said they were back ordered. Fine , but I still want a refund. It is now almost February and no refund. They said 5-7 business days for refund to process. It has now been over 20 days.
This report was posted on Ripoff Report on 01/30/2017 04:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zaggora/internet/zaggora-no-pants-for-you-london-internet-1352770. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Just for proof
AUTHOR: - ()
SUBMITTED: Wednesday, February 01, 2017
Charges
#2 Author of original report
Finally a response!
AUTHOR: - ()
SUBMITTED: Wednesday, February 01, 2017
It's sad that I had to file a rip off report to get a response. My refund magically came yesterday through pay pal. My original payment was 49.49. My refund was 49.00. So. I guess the 49 cents was an admin fee?
#1 REBUTTAL Owner of company
ZAGGORA CUSTOMER CARE
AUTHOR: Zaggora - (USA)
SUBMITTED: Wednesday, February 01, 2017
Dear CCEMTMOM,
We are terribly sorry for the experience you have had. Any products which are purchased on back order have that information specified clearly on the product page at the time of purchase, we are sorry if that was not clear enough for you and led to an unsatisfactory experience.
We are clearly unable to see your order number on this post to be able to assist with your specific case, however our terms state that refunds are processed within 30 days of refund date and we kindly ask all customers to read and agree to our terms at the time of purchase.
If you would like us to assist your case, please kindly do get in touch with our customer service team by email kim@zaggora.com, all messages are answered within 24 hours. We regretfully do not offer phone support at this time however are working on doing so in the very near future.
Once again, we are terribly sorry for your disappointing experience and hope that we will be able to serve you better in the future.
Thank you for brining this to our attention.
The Zaggora team
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