Zaggora ABSOLUTELY HORRIBLE CUSTOMER SERVICE. Online store

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. 

1-     You won’t be able to get hold of anyone live.  No toll free number only email.

2-     Absolutely rude and arrogant customer service personnel at least the one I dealed  with (Alan)

3-     I used the Groupon certificate to purchase two shorts using the link that was provided on Groupon and I end up paying regular price. $50 to Groupon and $64 to Zaggora after submitting my order.   First everything looked fine until I saw the charge on my credit card.  I sent an email to Zaggora on Nov 13 and day after I received an email from Zaggora on Nov 15 “our offer to say sorry” offering me 20% off on my next purchase!!! But no response on my concern.

I send another email on Nov 15 after I got that “sorry” email as follow-up and finally I got the following reply on Nov 19:

“Thank you for contacting Zaggora!

Your request (#318694) has been solved.

You have been charged the correct amount. Your order contains an item that is not part of the Gruoupon promotion i.e. HotPants™ 2.0 Short.

Only items in the link below qualify for the offer:

zaggora.com/us_en/offers/groupon

If you wish a refund, you will be required to return the order back to our warehouse.”

 I sent another email explaining all over again hopefully someone will hear me and they just copied and pasted the same email back to me. 

 I send one of the items I purchased for an exchange on Nov 11 and so no update as of now.  Thanks God I sent it via FedEx and I know it was delivered to them otherwise that would have been another issue.