Report: #1299510

Complaint Review: Zenni Optical - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, April 13, 2016
Updated: Wed, April 13, 2016
Reported By: Jeff — Bloomington Indiana USA

Author Confirmed

Why?

Zenni Optical Internet USA

Phone: (800) 211-2105
Web: www.zennioptical.com
Category: Eye Care

Zenni Optical Manufacturing errors, poor customer treatment Internet

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I ordered a pair of prescription eyeglasses from Zenni Optical, providing a current Rx from a licensed optician.

When I received the glasses, they were fine except for distance which was blurry.

It took five e-mails from me requesting an RMA number, to finally get a response. Then, they wanted to ask questions before issuing an RMA. They questioned every bit of information I provided, even information that I obtained from a licensed optician.

At this point they are asking me to return the glasses "for inspection" before deciding on what action they will take (that is, whether or not they will issue a refund).

I am not happy at all with this company and do not recommend anyone do business with them.

This report was posted on Ripoff Report on 04/13/2016 07:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical/internet/zenni-optical-manufacturing-errors-poor-customer-treatment-internet-1299510. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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