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Report: #1410290

Complaint Review: Zenni Optical - Internet

  • Submitted:
  • Updated:
  • Reported By: Martin — Redlands California United States
  • Zenni Optical

    Internet
    United States

Zenni Optical Will not give refund for admittedly defective product Internet

*Author of original report: zenni stepped up

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DO NOT BUY from these guys. They are a total ripoff. I bought a set of ski goggles, which I am reasonably happy with, as well as a pair of motorcycle goggles. Both were made to the same prescription, but the motorcycle goggles were useless, the prescription was wrong. I returned them with shipping at my own expense. They determined that indeed they were made wrong, and remarked that remaking them would not make them better as the "camber" is an issue (whatever that means). They offered me a choice of 100% store credit or a 50% refund. I do not need any other glasses, as I just needed the m'cycle goggles. They will not do a full refund even though it was their mistake. So I am robbed of $25 plus shipping. Wow, what a deal. You want a deal like that go for it, me never again, once bitten twice shy.

This report was posted on Ripoff Report on 11/03/2017 08:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zenni-optical/internet/zenni-optical-will-not-give-refund-for-admittedly-defective-product-internet-1410290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

zenni stepped up

AUTHOR: Martin - (United States)

POSTED: Sunday, November 05, 2017

After posting a negative report here and on yelp, zenni contacted me and gave me a full refund for the defective glasses. 

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