Zenni Optical Will not issue refunds even when the goods are poor quality Novato California

For a company such as Zenni Optical to think that it can routinely produce substandard products and then fight tooth and nail to avoid refunding customers money is a disgrace.

For ease of illustration, say you order food at a restaurant and when it arrives it is poor quality and not what you wanted. Should the Chef be able to insist that the meal is just fine and that it is your fault for not reading the restaurants "small print"?! (Never mind that the chef also makes you pay extra to send the food back to be inspected!) 

This logic would allow the resturant to produce substandard food and then unilaterally decide it is perfectly good food. There would be fights in restaurants across the country if this were to happen to everyone. So why is it OK for Zenni to make and sell substandard goods and then insist that its not their problem and refuse a full refund to an already inconvenienced and frustrated customer? Its nuts! It's obvious (just look at all the online complaint about this shady company) that Zenni's policy is unethical and very anti-consumer. 

Can you imagine a trusted company like Amazon using these tactics? Can you imagine any company that cares both about its customers and its reputation doing this? Of course not. Zenni are clearly just grabbing the cash, and the poor customer can go hang. Its shameful, and people need to know about it, so they too don't get tricked by Zenni Optical's cynical malpractice.

What they're offering is exactly what their website says their policy is. You may not like it or agree with it but you agreed to abide by it when you ordered the glasses. It pays to check out things like refund policy before using a new vendor on the web.