X  |  CLOSE
Report: #729031

Complaint Review: ZoomPanel - San Francisco California

  • Submitted:
  • Updated:
  • Reported By: Just Me — Concord California United States of America
  • ZoomPanel San Francisco, California United States of America

ZoomPanel ZoomRewards Robbed me of points earned & made lame attempt to 'fix' things - NOT San Francisco, California

*Author of original report: Update - Zoom Panel made it right

*UPDATE Employee: ZoomPanel account is up to date

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..
I'm yet another victim of this scam marketing firm.  They send surveys to complete ... .sometimes VERY LENGTHY surveys.  Points are 'rewarded'.  Emails are received confirming the points rewarded.  I finally think I have enough points to actually get something and find that I have ZERO points.  I complained several times and received the following responses with results noted:

5/5/2011 - subject: TID 2667516 Re: Still missing lots and lots of points see case 00087675#00108516: 
Dear Panelist,
Thank you for contacting ZoomPanel Member Support.
We had an issue with points credit for some surveys. The issue has been fixed and the points will be credited to your account within 2 days.
We apologize for any inconvenience caused. Thank you for your continued participation.
Sincerely,
ZoomPanel Member Support
>>>RESULT---- Lies. It's the 13th now and I have a whopping 150 points total.

5/4/2011 12:55pm - #TID 2667516 Re: Still missing lots and lots of points see case 00087675
Thank you for taking the time to contact ZoomRewards Customer Care
Due to the subject of your inquiry, we suggest that you email ZoomPanel directly using the following address: http://markettools.force.com/zoompanel
The ZoomRewards Customer Care team is unable to provide a direct resolution for certain inquiries including:
- Survey Questions and Comments
- Point Award Discrepancies
- Multiple or Missing ZoomRewards Account Issues
- Login issues
- Account Status
- Opt out issues
RESULT----- see above 5/5 reply.  And just what DOES their Customer Care team do exactly other than run interference for people like me?

5/4/2011 12:31pm - subject: Re: login to see points - Case # 00087675 00100582
Dear Panelist,
Thank you for contacting ZoomPanel Member Support.
We have credited 50 points towards the survey you encountered an error recently.
We apologize for any inconvenience caused. Thank you for your continued participation.

4/30/2011 10:51am:  subject 'where are my points 00098357'
Dear Panelist,
Thank you for contacting ZoomPanel Member Support.
We have credited 100 points towards the surveys you encountered an error recently.
We apologize for any inconvenience caused. Thank you for your continued participation.

4/30/2011 10:51am - subject 'my points are gone 00096217
Dear Panelist,
Thank you for contacting ZoomPanel Member Support.
We have credited 100 points towards the surveys you encountered an error recently.
We apologize for any inconvenience caused. Thank you for your continued participation.
RESULT---- repeated email reply with different reference number received at same time.  See above.

4/28/2011:  subject 'TID 2667516 Re: Still missing lots and lots of points see case 00087675'
Dear ZoomRewards Program Participant,
Thank you for your email to the ZoomRewards Customer Care department at Incentive Logic.
This correspondence is to confirm our receipt of your email.
We will respond to your comment, question, or concern as soon as possible.
Your input is important as we constantly strive to improve the ZoomRewards experience.
Sincerely,
The ZoomRewards Customer Care Team
zoomrewards@incentivelogic.com
http://www.zoompanel.com/

3/29/2011:  subject 'login to see points - Case # 00087675'
Dear Panelist,
Thank you for contacting ZoomPanel Member Support.
We apologize for any inconvenience caused. The issue with your account has been fixed.
Please login to your account using the link below:
http://www.zoompanel.com/panelist/login
Please click on the 'Forgot Password' link to reset your password. Let us know if you need any further assistance.
You can find quick answers to all your ZoomPanel and ZoomRewards questions in our "http://markettools.force.com/zoompanel"
Sincerely,
ZoomPanel Member Support

I won't be participating anymore.  But I will send orrespondence direct to the SF office stating why.

This report was posted on Ripoff Report on 05/13/2011 02:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/zoompanel/san-francisco-california-94105/zoompanel-zoomrewards-robbed-me-of-points-earned-made-lame-attempt-to-fix-things-not-729031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Update - Zoom Panel made it right

AUTHOR: Just Me - (United States of America)

POSTED: Sunday, May 22, 2011
I've been waiting to hear back before I post.  I sent the following reply to Zoom Panel after one of their customer support people took the time to check things out.  No reply yet, so here is mine to the cs rep:



"Thank you for taking the time and effort to sort through my points history and straighten things out.  My faith in ZoomPanel surveys has been restored.  I've learned a few things through this experience:

- don't give up if you know you are right

- don't wait so long between survey responses

- don't wait so long to redeem points


I'll update my post on ripoffreport.com to show your efforts to make things right.  Identifying you as the person who cared enough to look into this may or may not be the right thing.  You should be recognized for your value to ZoomPanel.  I'll wait for your reply to this email to see whether you have a

preference on being named or not. It looks like there are many others out there who have lost points.  Whether or not they would have the same outcome as I did with your investigation efforts remains to be seen.


Whatever you decide, I still plan to send a print out of this conversation to the ZoomPanel office in San Francisco.  The only difference is that now it will be to praise instead of complain."


Thank you, Rip Off Report, for shedding light on my problem.  It would have just been left as it was without your help.
Respond to this report!
What's this?

#1 UPDATE Employee

ZoomPanel account is up to date

AUTHOR: ZoomPanel - (United States of America)

POSTED: Monday, May 16, 2011
Dear ZoomPanel Member,

First, I want to apologize to you for the missed points when re-establishing your account. This was a mistake on our end.

Second, I want to let you know all your points have been credited back to your account.

I've emailed you with all the details, but wanted to get back to you here as well and let you know that it looks like your points had been expired because of almost 5 months of inactivity. It now looks like you are again taking surveys & earning points again. We hope you decide to remain a ZoomPanel member.

Regards,
Christina Parker
ZoomPanel
Respond to this report!
What's this?

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now