• Report: #956309
Complaint Review:

Magic Jack

  • Submitted: Wed, October 17, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: Larry — Medford Oregon United States of America
Magic Jack
Internet United States of America

Magic Jack charges for minutes that were previously free Internet

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After giving free service for several months; the company now, will not complete the call without my purchasing prepaid minutes.

I contacted customer support on-line and was told that there was nothing that could be done.

The party I was calling contacted the local phone service provider and was assured that there were no charges being levied on magic jack for the call.

After sending an email to the company. I was never contacted and no acknowledgement was made that I had attempted to work with the company to fix the sudden problem.

This report was posted on Ripoff Report on 10/17/2012 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-charges-for-minutes-that-were-previously-free-internet-956309. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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